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I2006-12/06
LIMITED WARRANTIES
Philips, Inc. (“Philips”) provides one or both of the following warranties
(Surge Protector Limited Warranty and Connected Equipment Limited
Warranty) to the original consumer of surge protectors sold under the
Philips brand names.
Provisions Applicable to Each Warranty
These warranties apply only to natural purchasers of surge protectors
for personal, family or household use, not to commercial, institutional
or industrial purchasers. These warranties are valid only in the United
States and Canada.
THESE WARRANTIES ARE IN LIEU OF ALL OTHER
EXPRESS WARRANTIES; AND ANY IMPLIED WARRANTIES,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE, ARE LIMITED TO THE DURATION OF THIS
WARRANTY.
EXCEPT AS PROVIDED IN THE CONNECTED EQUIPMENT
LIMITED WARRANTY (IF APPLICABLE), IN NO EVENT SHALL
PHILIPS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL OR MULTIPLE DAMAGES* ARISING
OUT OF THE USE OF THE PHILIPS SURGE PROTECTOR.
Some states do not allow limitations on how long an implied
warranty lasts, and some states do not allow exclusion or limitation
of incidental or consequential damages, so the above limitations and
exclusions may not apply to you. These warranties give you specific
rights, and you may have other rights which vary from state to state.
*Examples of such excluded damages are loss of profits, loss of
savings or revenue, loss of use of the surge protector or the connected
equipment or any associated equipment, loss of software, cost of capital,
cost of any subsequent equipment, facilities or services, downtime, the
claims of third parties, including customers, and injury to property.
Surge Protector (Product) Limited Warranty
Philips warrants to the original consumer that each surge protector
will be free from defects in materials and workmanship under normal use
for its lifetime, which means until the surge protector has exceeded its
capacity to protect against surges and spikes. The “Protection Working”
indicator light will no longer be lit when this capacity is exceeded.
This warranty does not cover damages (a) as a result of an
Occurrence (as defined below); (b) as a result of an accident; (b)
by the use of parts not manufactured or sold by Philips; or (c) by
modification of the surge protector. After any repair or modification
of the surge protector by a facility not authorized by Philips, any
problems that arise will not be remedied under this warranty.
To make a warranty claim, consumer must contact the Philips customer
service department at (800) 233-8413 and provide a full description of the
damage. The customer service department will provide the consumer with
a Return Authorization number (RA#). Philips will determine, at its sole
discretion, whether consumer should send the damaged surge protector
to Philips, or to an independent repair facility. If Philips so requests, the
consumer must, at his/her own expense, send the damaged surge protector,
along with a copy of the sales receipt, to the specified location, in secure
packaging (to prevent further damage) with the RA# clearly displayed on the
outside of the package, and with a full written description of the problem,
including the consumer’s name, address, and daytime phone enclosed.
Philips also reserves the right to examine the site where the damage occurred.
If the surge protector is covered under the Surge Protector Limited
Warranty, Philips will, at its sole discretion, at no cost to the consumer, repair
or replace defective surge protector parts, or replace the entire surge protector.
Connected Equipment Limited Warranty
Philips warrants to the original consumer that it will, at its sole
option, repair or replace any equipment properly connected through a
Philips surge protector to a properly wired AC power line with protective
ground and telephone/coax lines, which is damaged by impulses from
lightning, or other power transients, or by momentary (less than 1ms)
voltage surges or spikes (an “Occurrence”) if (a) the surge protector
did not function properly and protect the equipment because it had
defects in assembly, materials, or workmanship, causing it to operate
outside design specifications; (b) the surge protector shows clear signs
of damage; and (c) the damage resulted from the Occurrence.
This warranty does not cover (a) damages caused by acts of God,
including flood, erosion, or earthquake, but excluding lightning on products
with Power Blocker™ technology; (b) damages caused by a sustained low
voltage situation, or a low voltage disturbance, including brownouts, sags,
or power outages; (c) damages caused by war, vandalism, theft, normal
use wear-and-tear, depletion, obsolescence, abnormal care or uses, or
abuse; (d) damage due to non-authorized program or system equipment
modification or alteration; or (e) damage to equipment that was not
directly connected to the surge protector at the time of the Occurrence.
This warranty extends through the lifetime of the surge protector,
which means until the surge protector has exceeded its capacity to
protect against surges and spikes. The “Protection Working” indicator
light will no longer be lit when this capacity is exceeded. The capacity
of the surge protector will be exceeded after an Occurrence.
This warranty is limited to losses that are not covered by a warranty
from the manufacturer of the connected equipment, or by the consumer’s
homeowners insurance or renters insurance policy. Consumer agrees
to first seek coverage under any such warranty or policy, and not seek
duplicate coverage from Philips. Consumer agrees to provide insurance
information to Philips, at its request; and after a claims settlement,
if applicable, Philips reserves the right to be subrogated under any
existing warranty from the manufacturer of the connected equipment
or under any existing insurance policies the claimant may have.
This warranty is limited to surge protectors which indicate on the
packaging an accompanying connected equipment warranty. After any
repair or modification of the surge protector by a facility not authorized by
Philips, any problems that arise will not be remedied under this warranty.
Your Philips surge protector must be plugged into a properly
grounded outlet. All connected equipment must be plugged directly
into your surge protector. Using any extension cord, adapters, other
grounding wires or electrical connections in conjunction with a
Philips surge protector will void all Philips warranties. All wires
leading into the equipment, including telephone and coaxial lines,
must pass through an appropriate Philips surge protector.
To claim damage as a result of telephone service line transients,
equipment must be properly connected to a Philips surge protector which
offers telephone line protection (see Handbook for installation instructions),
and your telephone service equipment must include a properly installed
and operating “primary protection” device at the service entrance. (Such
devices are normally added during telephone line installation.) If you
fail to connect the telephone line protection properly, your connected
equipment will not be covered by the Connected Equipment Warranty.
To claim damage as a result of coaxial line transients, equipment must
be properly connected to a Philips surge protector which offers coaxial line
protection (see Handbook for installation instructions). If you fail to connect
the coaxial cable protection properly, your connected equipment will not be
covered by the Connected Equipment Warranty.To make a warranty claim,
consumer must contact the Philips customer service department at (800) 233-
8413 and provide a full description of the damage. The customer service
department will provide the consumer with a Return Authorization number
(RA#). Philips will determine, at its sole discretion, whether consumer
should send the damaged equipment and the surge protector to Philips, or to
an independent repair facility. If Philips so requests, the consumer must, at
his/her own expense, send the damaged equipment and the surge protector,
along with a copy of the sales receipt, to the specified location, in secure
packaging (to prevent further damage) with the RA# clearly displayed on the
outside of the package, and with a full written description of the problem,
including the consumer’s name, address, and daytime phone enclosed.
Philips also reserves the right to examine the site where the damage occurred.
If the surge protector is covered under the Surge Protector Limited
Warranty, as discussed above, Philips will either repair or replace the surge
protector. If Philips determines that the Connected Equipment Limited
Warranty covers the damaged equipment, and that the equipment was
damaged as a result of the surge protector which is covered under the Surge
Protector Limited Warranty, Philips will either (a) authorize repair of the
connected equipment, at a cost up to the maximum amount set forth on the
packaging of the surge protector involved; (b) provide the consumer with
an equivalent equipment replacement; or (c) reimburse the consumer for
the present fair market value of the damaged connected equipment. The
present fair market value of the equipment will be determined according to
the current value specified in the most recent edition of the Orion Blue Book
by Orion Research Corporation, Roger Rohrs Publisher. If, applicable, the
equipment will be returned from Philips to the consumer at Philips expense.
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