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69
ENGLISH
69
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.philips.com/support for a list of frequently asked questions or
contact the Philips Saeco hotline in your country.
The contact details can be found in the warranty booklet supplied sepa-
rately or on www.philips.com/support.
Machine actions Causes Solutions
The machine does not switch
on.
The machine is not connected to the
electric network, or the power but-
ton is in the “O” position.
Connect the machine to the electric
network and turn the power button to
the “I” position
The drip tray gets lled al-
though no water is drained.
Sometimes water is drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is seen as a normal machine
behavior.
The red icon is always dis-
played on the machine.
The co ee grounds drawer was
emptied with the machine o .
The co ee grounds drawer must always
be emptied with the machine on. Wait
until the icon is displayed before
re tting the drawer.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
Co ee does not have enough
crema.
(See note)
The blend is unsuitable, co ee is not
freshly roasted or the grind is too
coarse.
Change co ee blend or adjust the
grind setting as explained in the
“Adjusting the Ceramic Co ee Grinder”
chapter.
The machine takes a long time
to warm up or the amount of
water dispensed is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn the machine on. Close the service
door. The brew group automatically
returns to the initial position.
The co ee grounds drawer is
inserted.
Remove the co ee grounds drawer
before removing the brew group.
The machine grinds the co ee
beans but no co ee comes out.
(see note)
There is no water. Fill the water tank and prime the circuit
(see the "Using the Machine for the
First Time" chapter).
The brew group is dirty. Clean the brew group (see the "Weekly
Cleaning of the Brew Group" chapter).
The circuit is not primed. Prime the circuit (see the "Using the
Machine for the First Time" chapter).
This might occur when the machine
is automatically adjusting the dose.
Brew a few cups of co ee as described
in the “Saeco Adapting System” chapter.
The dispensing spout is dirty. Clean the dispensing spout.
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