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Symptoms Reason Solution
Frost has formed in the
freezer compartment.
Is the air entry or
exit of the freezer
compartment blocked?
• Make sure that air entry or exit is not blocked so
that the air can circulate inside.
Is the freezer
compartment
overfilled?
• Maintain an appropriate space between items.
Frost or condensation
has formed inside or
outside the appliance.
Did you open and
close the appliance
door frequently or is
the appliance door
improperly closed?
• Frost or condensation can form if the outside air
penetrates inside the appliance.
Is the installation
environment humid?
• Condensation can appear on the exterior of the
appliance if the installation area is too humid or
on a humid day such as a rainy day. Wipe off any
moisture with a dry cloth.
The appliance is
noisy and generates
abnormal sounds.
Is the appliance
installed on a weak
floor or improperly
leveled?
• Install the appliance on a solid and flat area.
Does the rear of the
appliance touch the
wall?
• Adjust the installation position to allow enough
clearance around the appliance.
Are objects scattered
behind the appliance?
• Remove the scattered objects from behind the
appliance.
Is there an object on
top of the appliance?
• Remove the object on top of the appliance.
The side or front of the
appliance is warm.
There are anti
condensation pipes
fitted to these areas of
the appliance to reduce
condensation forming
from around the door
area.
• The heat releasing pipe to prevent condensation
is installed on the front and side of the appliance.
You may feel it particularly hot right after the
appliance is installed or during the summer. You
can be assured that this is not a problem and is
quite normal.
There is water inside
or outside of the
appliance.
Is there water leakage
around the appliance?
• Check if the water has leaked from a sink or
another place.
Is there water on
the bottom of the
appliance?
• Check if the water is from the thawed frozen food
or a broken or dropped container.
Water does not come
out.
The water dispenser
tank may be empty?
(Non plumbed models
only)
• Fill the water dispenser tank.
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