#2 How do I return a part or accessory and get a replacement?
Returning a Part
- If you ordered a part online that you would like to
return,
please start
by requesting a Return Materials Authorization (RMA).
Once
you
complete and submit the return form, you will receive a
confirmation
email within approximately 20 minutes. Print the
shipping
label
included in the email and attach to the outside of your
package. The
label contains the RMA number and correct warehouse
address for
your return. To receive credit for returned part and
accessories, all
items must be in sellable condition. Please allow one
billing
cycle for
your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date
the
part or
accessory was shipped to you from our warehouse. The
part
or
accessory may be returned for a $15 re-stocking fee
between
31 and
90 days from shipment. After 90 days the part or
accessory
may not
be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the
reason
for the
return is determined to be our error, we will refund the
shipping cost of
your original order.
Did not Order Online?
- If the part you would like to return was not ordered
online,
please call
1-800-477-6186 for assistance, Hours of operation:
Monday -
Friday,
9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you
purchased,
complete the returns process for the current item and
place a
new
order for the item you need.