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33
PROBLEM SOLVING
Problem Potential reason
Potential solution
Door not
shutting/
locking
1. Glass turntable
fitted incorrectly
Check that the glass turntable has been placed correctly
on the turntable
and is not stopping the door from
shutting
correctly.
2. Latches have
become deformed
If the microwave is within
its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was
purchased
from for a
refund or
replacement.
Turntable not
rotating
1. Turntable coupling
not fitted or tape not
removed
Check that the turntable coupling is fitted
correctly and
the transportation tape has been
removed.
2. Turntable roller ring
not fitted or fitted
incorrectly
Check that the
coupling has
be placed under the turntable
and that it is position
correctly.
3. Glass turntable
fitted incorrectly
Check that the glass turntable has been placed correctly
on the
turntable.
4. Turntable has
developed a fault
If the microwave is within
its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was
purchased from
for a
refund or
replacement.
For Customer Services & Spare Parts please call 0345 209 7461
Opening times: Monday - Friday 8am – 8pm & Saturday 9am – 1pm
Or visit us at www.productcare.co.uk
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