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Chevrolet Corvette Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12470550) - 2020 - CRC - 4/23/20
302 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 302
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 304
Customer Assistance for Text
Telephone (TTY) Users . . . . . 305
Online Owner Center . . . . . . . . . 305
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 306
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 306
Scheduling Service
Appointments . . . . . . . . . . . . . . . 308
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 308
Collision Damage Repair . . . . . 309
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 311
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 312
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 312
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 313
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 313
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 314
Cybersecurity . . . . . . . . . . . . . . . . . 314
Event Data Recorders . . . . . . . . 314
OnStar . . . . . . . . . . . . . . . . . . . . . . . 315
Infotainment System . . . . . . . . . . 315
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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