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34 TROUBLESHOOTING
Problem Possible Causes & Corrective Action
Your home appliance
and smartphone is
not connected to the
Wi-Fi network.
The password for the Wi-Fi that you are trying to connect to is incorrect.
• Find the Wi-Fi network connected to your smartphone and remove it, then register
your appliance on LG ThinQ.
Mobile data for your smartphone is turned on.
• Turn off the Mobile data of your smartphone and register the appliance using the
Wi-Fi network.
The wireless network name (SSID) is set incorrectly.
• The wireless network name (SSID) should be a combination of English letters and
numbers. (Do not use special characters.)
The router frequency is not 2.4 GHz.
• Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz
and connect the appliance to the wireless router. To check the router frequency,
check with your Internet service provider or the router manufacturer.
The distance between the appliance and the router is too far.
• If the distance between the appliance and the router is too far, the signal may be
weak and the connection may not be configured correctly. Move the location of the
router so that it is closer to the appliance.
NOTE
• Some functions may not be supported, depending on the model.
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