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Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - crc - 3/29/18
386 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 386
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 388
Customer Assistance for Text
Telephone (TTY) Users . . . . . 389
Online Owner Center . . . . . . . . . 389
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 390
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 390
Scheduling Service
Appointments . . . . . . . . . . . . . . . 392
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 392
Collision Damage Repair . . . . . 393
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 395
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 396
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 396
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 397
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 397
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 398
Event Data Recorders . . . . . . . . 398
OnStar . . . . . . . . . . . . . . . . . . . . . . . 399
Infotainment System . . . . . . . . . . 399
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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