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TROUBLESHOOTING
20
21
Problems:
• Machine will not run
• Machine will not run when START
Actuator or ON/OFF power switch
is activated
Possible Actions:
a. Double-check to make sure power
cord is firmly plugged into power outlet
and that you have power to the outlet.
b. Check ON/OFF power switch to make
sure the switch is in the ON position.
c. Check to make sure switches are clean
and moving freely.
d. Check the reset breaker to see if it has
tripped. See page 21.
• Machine is running irregularly
• Setting selected starts
the wrong program
a. Reset the machine to its original factory
settings or reprogram with a custom
programming chip. See page 11.
b. Try plugging machine into a new outlet.
Problem:
• Loose or misaligned shaft
• Vibration noise
Possible Actions:
a. Unplug the machine.
b. Make sure the shaft extension is threaded tight onto the motor shaft with the slinger centered
and square.
c. To tighten a loose shaft, remove the cap and hold the motor shaft with a screwdriver in the slot
on the top end. Turn the agitator with your hand until tight. If tools must be used to hold the
shaft extension, be sure to protect it from being scratched as that would reduce its cleanability.
d. If the shaft is still misaligned, rotate the shaft by hand while holding a marking pen close
to the lower end. The first spot to touch and leave a mark is the side of the shaft most out
of alignment. Lay the machine on its back (remove the plastic agitator to avoid breakage)
and gently tap the marked side of the shaft with a rubber mallet. Repeat the process until
the marking pen leaves a mark most of the way around the shaft and the unit runs smooth.
Regulate your mallet taps to move the shaft towards the center without overshooting.
If you cannot fix your machine, call Vitamix Technical Support at (800) 866.5235.
If outside the United States and Canada, contact your local Vitamix Distributor
or telephone the Vitamix International Division at +1 (440) 782.2450 or email
international@vitamix.com for a distributor in your country.
MOTOR PROTECTION
FIGURE 1
The Mix’n Machine is equipped with a reset breaker
mounted on the motor enclosure. See Figures 1 and
2. Should the motor be kept from turning (locked
rotor) or otherwise be overloaded, the breaker will
trip. If this occurs, make sure the motor is free to
rotate and wait a short period for it to cool down
before pushing the reset breaker and restarting the
motor. Never remove or bypass the reset breaker.
Countertop Machine (Side View)
FIGURE 2
Wallmount Machine (Front View)
Reset Breaker
Reset Breaker
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