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93
ENGLISH
I get a message saying “This audio is not supported” or the video is playing
normally but the audio is not.
• Check that the file plays without any problems on a PC’s video player. Also check
for file damage.
• Check that the file extension is supported.
• Check that the audio codec is supported.
• Check that the bit rate is supported.
• Check that the sample rate is supported.
• Check that the audio channel separation is supported.
I cannot see the subtitles.
• Check that the file plays without any problems on a PC’s video player. Also check
for file damage.
• Check that the video and subtitle files have the same name.
• Also check that both the video file and the subtitle file are in the same folder.
• Check that the subtitle file format is supported.
• Check that the language is supported. (You can check the language of the
subtitle file by opening the file in the Notepad.)
• If subtitles encoding is incorrectly set, subtitles may not be displayed properly.
Select in the control panel at the bottom of the video playback
screen and change the CODE PAGE value.
• If you play a video file stored on another device by using the content sharing
feature, subtitles may not be available depending on the program you use.
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