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39
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided with the
problem listed:
Problem Solution
Poor baking results • Many factors affect baking results. Make sure the proper oven rack position is used.
Center food in the oven and space pans to allow air to circulate. Allow the oven to
preheat to the set temperature before placing food in the oven. Try adjusting the recipe's
recommended temperature or baking time. If you feel the oven is too hot or cool, see
“Adjusting Oven Temperatures” on page 28.
Appliance is not level. • Be sure floor is level, strong, and stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Cannot move appliance easily.
Appliance must be accessible for
service.
• Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can be lifted over
carpet.
Entire appliance does not operate. • Make sure power cord is plugged properly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric company
for service outage information.
• Service wiring is not complete. Call 1-800-4-MY-HOME® for assistance (See back
cover).
Oven portion of appliance does not
operate.
• The time of day is not set. The time of day must first be set in order to operate the oven.
See “Setting Clock” on page 18.
• Be sure the oven controls are set properly for the desired function. See the “Oven
Controls” starting on page 17 and review instructions for the desired cooking function in
this manual or see “Entire appliance does not operate” in this checklist.
Surface element is too hot or not hot
enough.
• Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
• Be sure the correct surface control knob is turned on for element needed.
• Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Oven light does not work. • Be sure the oven light is secure in the socket. Also see “Replacing oven light (some
models)” on page 36.
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