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Frequently Asked Questions
105
Problem Possible cause and solution
The compressor comes
on less and less often
and for shorter periods
of time. The tempera-
ture in the appliance
rises.
This is not a fault. The temperature setting is too high.
Correct the temperature setting.
Check the temperature again after 24hours.
The food begins to thaw.
The room temperature is too low for this appliance.
If the room temperature is too low, the compressor
will run less frequently. This may cause the freezer to
become too warm.
See the “Installation location” section in the “In-
stallation information”.
Increase the room temperature.
The compressor runs
continuously.
Not a fault. To save energy, the compressor runs at a
lower speed when less cooling is required. This in-
creases the compressor run time.
Food has frozen to-
gether or to the wall.
The food packaging was not dry when loaded in the
freezer.
Use a blunt instrument (such as a spoon handle) to
carefully pry them apart.
An alarm sounds. The appliance doors have been open for longer than
approx. 2minutes.
Close the appliance doors.
No alarm sounds de-
spite the appliance door
being open.
You have switched off the audible signal.
Switch the audible signal back on using Settings
mode .
The appliance door
cannot be opened.
The Pull2OpenDoor Assistant is switched on but the
appliance has a handle-free cabinet front.
For handle-free cabinet fronts, switch on the
Push2OpenDoor Assistant (see “Switching on the
Door Assistant” in “Selecting additional settings”).
The appliance door
cannot be opened when
Sabbath Mode is
switched on.
The Push2OpenDoor Assistant is switched on at the
same time as Sabbath Mode.
When Sabbath Mode is switched on, the Door As-
sistant is deactivated.
Pull the appliance door open from below or from
the side.
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