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RETURN INSTRUCTIONS
RETURNS:
A. Any return of defective merchandise to Maxi-Matic, USA must be
processed accordingly by first contacting customer service
(info@maxi-matic.com) to obtain an RA # (Return Authorization
Number). We will not accept any returns of merchandise without an
applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on
your following these instructions if you are returning the unit to
Maxi-Matic, USA:
1. Carefully pack the item in its original carton or other suitable
box with sufficient cushioning to avoid damage in shipping.
2. Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code, daytime
telephone number, and RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem
you are having (Enclose in an envelope and tape
directly to the unit before the box is sealed,) and
d) Any parts or accessories related to the problem.
3. Maxi-Matic, USA recommends that you ship the package via
UPS ground service for tracking purposes. We cannot assume
responsibility for lost or damaged products returned to us
during incoming shipment. For your protection, always
carefully package the product for shipment and insure it with
the carrier. C.O.D shipments cannot be accepted.
4. All return shipping charges must be prepaid by you.
5. Once your return has been received by our warehouse, Maxi-
Matic, USA will repair or replace the product if it is defective in
material or workmanship, subject to the conditions in
paragraph B.
6. Maxi-Matic will pay the shipping charges to ship the
repaired or replacement product back to you.
Questions? We're here to help! Visit: www.maxi-matic.com for support on this product.
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