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10
TROUBLESHOOTING
Problem Possible Cause Solution
The steamer is plugged in
but not heating.
There's a power supply issue. Check that the plug is
properly inserted into the
outlet or try plugging the
steamer into a different outlet.
The auto shut-off has
activated.
Press the steam trigger or
press the power button to
activate the steamer.
Not enough steam or no
steam is coming out of the
steamer.
The steamer is not heated to
full temperature.
Always allow steamer to
preheat at least 45 seconds,
or until the power button
light is a steady blue.
There is not enough water in
the water tank.
Follow the instructions under
the “filling the water tank”
section and fill to Max level
marker.
The water pump hasn’t been
primed.
After preheating, always
prime the water pump by
holding the steam trigger
until steam forms to ensure
enough water is in the boiler.
Discolored water is coming
through the holes and
staining the fabri
c.
Residue has built up in the
water tank.
Empty the water tank after
each use. Only use distilled,
filtered, or purified water.
Perfumed or scented
additives were used.
Regularly clean steamer and
refrain from using perfumed
or scented additives.
Steamer is leaking or
spitting.
Steamer is not hot enough. Allow the steamer to heat for
about 45 seconds.
Water tank is running low. Follow the instructions under
the “Filling the Water Tank”
section and fill to Max level
marker.
If additional assistance is needed, please contact our consumer service team at
1-800-231-9786.
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