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Chevrolet Camaro Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13556304) - 2020 - CRC - 9/3/19
324 Customer Information
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 324
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 326
Customer Assistance for Text
Telephone (TTY) Users . . . . . 327
Online Owner Center . . . . . . . . . 327
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 328
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 328
Scheduling Service
Appointments . . . . . . . . . . . . . . . 330
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 330
Collision Damage Repair . . . . . 331
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 333
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 334
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 334
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 335
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 335
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 336
Cybersecurity . . . . . . . . . . . . . . . . . 336
Event Data Recorders . . . . . . . . 336
OnStar . . . . . . . . . . . . . . . . . . . . . . . 337
Infotainment System . . . . . . . . . . 337
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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