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36
Customer Care Center, 1-800-898-1879, www.askona.com
ERRORS AND TROUBLESHOOTING
Disturbances from the environment (e.g. the power grid) may result in various error reports (see
Troubleshooting table). In such case:
• Switch off the appliance, wait for 1 minute, switch the appliance back on, and repeat the drying program.
• If the error persists, call an authorized service center.
• You will be able to solve most of the problems in dryer operation by yourself (see troubleshooting table
below).
• Repairs may only be carried out by an adequately trained person.
• Repair or any warranty claim resulting from incorrect connection or use of the dryer shall not be covered by
the warranty. In such cases, the costs of repair shall be charged to the user.
The warranty does not cover the errors or failures resulting from disturbances from the environment
(lightning strike, power grid failures, natural disasters etc.).
Problem/error Cause What to do?
The machine will
not start.
• The main switch is not
switched on.
• Check whether the main switch is on.
• There is no voltage in the
power outlet.
• Check the fuse.
• Check if the power cord plug is correctly inserted
into the power outlet.
There is voltage in
the outlet, but the
drum does not spin
...
The dryer does not
work.
• Program was not started
in accordance with the
instructions.
• Re-read the instructions for use again.
• Door might be open. • Check if the door is closed properly.
• The condensate tank is full
(only applies to condensation
dryer and the dryer with a heat
pump).
• Empty the condensate tank (see section
"Cleaning and Maintenance") (only applies to
condensation dryer and the dryer with a heat
pump).
• Delayed start might be
activated.
• To cancel the Delayed Start option, press 5 the
Skip button.
The machine
stops operating
completely during a
program.
• The door net filter may be
clogged. As a result, the
temperature in the dryer
rises, which in turn causes
overheating, and the dryer
switches off.
• Clean the door net filter (see chapter "CLEANING
AND MAINTENANCE").
• Wait for the machine to cool down, and try running
it again. If the dryer still fails to start, call service
centre.
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