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21
ENGLISH
Do you see an "Unrecognized monitor, Plug and Play (VESA DDC) monitor found" message?
• Have you installed the display driver?
- Be sure to install the display driver from our web site: http://www.lg.com.
- Make sure to check if the graphics card supports Plug and Play function.
No sound from the headphone port.
• Are images displayed without sound?
- Make sure that the headphone port connections are made properly.
- Try increasing the volume with the joystick.
- Set the audio output of the PC to the monitor you are using. (The settings may differ depending on the operating system (OS) you use.)
4K/5K resolution is unavailable.
• Did you check the cable connection?
- Check if the cable is properly connected.
- It is recommended to use the accessories supplied with the product.
• Is the resolution and refresh rate set properly?
- Set the proper resolution and refresh rate in the PC screen resolution settings or the player's option menu.
• Does the connected external device support 4K/5K resolution?
- It is available only on external devices that support 4K/5K resolution.
- Check if the connected external device supports 4K/5K resolution.
• Is the [HDMI ULTRA HD Deep Color] function enabled? (In case of 4K)
- Go to [Settings] > [General] > [HDMI ULTRA HD Deep Color] function to enable the function.
• Did you set the [DisplayPort Version] to [1.4]? (In case of 5K)
- Go to [Settings] > [General] > [DisplayPort Version] to set the version to [1.4].
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