GE Hotpoint CTX21BABRRWW 20.6 Cu. Ft. Top-Mount No-Frost Refrigerator

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User Manual

This is the main product document for model CTX21BABRRWW. Additionally, the document applies to other GE - General Electric models:

The file format is pdf, 40 pages, you can download this manual here .

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Models
18, 21, 24
Refrigerators
Owner’s Manual
Part No. 162D6737P005 Pub. No. 39-6427 6-98 CG
TOP-MOUNT NO-FROST
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Congratulations!
Welcome to our family. We’re proud of our
quality products and we are committed to
providing dependable service. You’ll see it in
this easy-to-use Owner’s Manual and you’ll
hear it in the friendly voices of our customer
service department.
Best of all, you’ll experience these values
each time you use your refrigerator.
That’s important, because your new
refrigerator will be part of your family for
many years. And we hope you will be part of
ours for a long time to come.
We appreciate your purchase, and hope
you will continue to rely on us whenever
you need quality appliances for your home.
2
Important!
Fill out and return the Consumer Product
Registration Card that is packed with this
product. If you cannot find it, please send
in the duplicate card printed in the back of
this manual.
Write the model and serial
numbers here.
#
#
You can find them on a label on the
left side, near the top of the fresh food
compartment.
Staple sales slip or cancelled
check here.
Proof of the original purchase date
is needed to obtain service under
the warranty.
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AService Partnership.
Inside you will find many
helpful hints on how to use and
maintain your refrigerator
properly. Just a little preventive
care on your part can save you a
great deal of time and money
over the life of your refrigerator.
Read this Manual
We stand behind our products with
unmatched quality service. However, did
you know that most questions result from
simple problems that you can easily
fix yourself in just a few minutes? This
Owner’s Manual can tell you how.
You’ll find many answers to
common problems here.
If you review our chart of
Troubleshooting Tips first,
you may not need to call for
service at all.
Review the Section on
Troubleshooting Tips
If you do need service, you can
relax knowing help is only a
phone call away. A list of toll-free
customer service numbers is
included in the back section.
Or,
in the U.S.,
you can always
call the GE Answer Center
®
at 800.626.2000, 24 hours a day,
7 days a week.
In Canada,
call
1-800-361-3400.
If You Need Service
Safety Information
Safety Precautions . . . . . . . . . . .4
How to Connect Electricity . . . .6
Use of Adapter Plugs . . . . . . .6, 7
Use of Extension Cords . . . . . . .7
Operating Instructions
Temperature Controls . . . . .8–10
Shelves . . . . . . . . . . . . . . . . . . .11
Storage Drawers . . . . . . . .12, 13
Ice Service . . . . . . . . . . . . . . . .14
Automatic Icemaker . . . . . . . . .15
Care and Cleaning . . . . . . .16, 17
Installation Instructions
Preparing to
Install the Refrigerator . . . .18, 19
Water Line Installation . . .20–24
Reversing the Door Swing 25–29
Troubleshooting Tips
Normal Operating Sounds . . . .30
Before You
Call For Service . . . . . . . . .31–33
Customer Service
Product Registration . . . . . . . .35
Warranty for
Canadian customers . . . . . . . .38
Warranty for U.S. customers . .39
Service Telephone
Numbers . . . . . . . . . .Back Cover
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
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IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
4
Use this appliance only for its intended purpose as
described in this Owner’s Manual.
This refrigerator must be
properly installed and
located in accordance with
the Installation Instructions
before it is used.
Do not allow children to
climb, stand or hang on the
shelves in the refrigerator.
They could damage the
refrigerator and seriously
injure themselves.
Do not touch the cold
surfaces in the freezer
compartment when hands
are damp or wet. Skin may
stick to these extremely cold
surfaces.
Do not store or use gasoline
or other flammable vapors
and liquids in the vicinity of
this or any other appliance.
In refrigerators with
automatic icemakers, avoid
contact with the moving parts
of the ejector mechanism, or
with the heating element that
releases the cubes. Do not
place fingers or hands on the
automatic icemaking
mechanism while the
refrigerator is plugged in.
Keep fingers out of the
“pinch point” areas;
clearances between the
doors and between the doors
and cabinet are necessarily
small. Be careful closing
doors when children are in
the area.
Unplug the refrigerator
before cleaning and making
repairs.
NOTE: We strongly recommend
that any servicing be performed
by a qualified individual.
Turning the control to the
OFF
position does not remove
power to the light circuit.
Do not refreeze frozen foods
which have thawed
completely.
SAFETY PRECAUTIONS
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
When using electrical appliances, basic safety precautions
should be followed, including the following:
WARNING!
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IMPORTANT:
PROPER DISPOSAL OF THE REFRIGERATOR
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
Child entrapment and suffocation are not problems of
the past. Junked or abandoned refrigerators are still
dangerous…even if they will sit for “just a few days.”
If you are getting rid of your old refrigerator, please
follow the instructions below to help prevent accidents.
Before You Throw Away Your Old Refrigerator
or Freezer:
Take off the doors.
Leave the shelves in place so that children may not
easily climb inside.
CFC Disposal
Your old refrigerator has a cooling system that used
CFCs (chlorofluorocarbons). CFCs are believed to harm
stratospheric ozone.
If you are throwing away your old refrigerator, make
sure the CFC refrigerant is removed for proper disposal
by a qualified servicer. If you intentionally release this
CFC refrigerant you can be subject to fines and
imprisonment under provisions of environmental
legislation.
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IMPORTANT SAFETY INFORMATION.
READ ALL INSTRUCTIONS BEFORE USING.
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Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third
(ground) prong from the power cord. For personal safety,
this appliance must be properly grounded.
The power cord of this appliance is equipped with a 3-prong
(grounding) plug which mates with a standard 3-prong
(grounding) wall outlet to minimize the possibility of electric
shock hazard from this appliance.
Have the wall outlet and circuit checked by a qualified electrician
to make sure the outlet is properly grounded.
Where a standard 2-prong wall outlet is encountered, it is your
personal responsibility and obligation to have it replaced with a
properly grounded 3-prong wall outlet.
The refrigerator should always be plugged into its own individual
electrical outlet which has a voltage rating that matches the rating
plate.
This provides the best performance and also prevents overloading
house wiring circuits which could cause a fire hazard from
overheated wires.
Never unplug your refrigerator by pulling on the power cord.
Always grip plug firmly and pull straight out from the outlet.
Repair or replace immediately all power cords that have become
frayed or otherwise damaged. Do not use a cord that shows cracks
or abrasion damage along its length or at either end.
When moving the refrigerator away from the wall, be careful not to
roll over or damage the power cord.
USE OF ADAPTER PLUGS
(Adapter plugs not permitted in Canada)
Because of potential safety hazards under certain conditions,
we strongly recommend against the use of an adapter plug.
However, if you must use an adapter, where local codes permit, a
temporary connection
may be made to a properly grounded 2-prong
wall outlet by use of a UL-listed adapter available at most local
hardware stores.
WARNING!
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The larger slot in the adapter must be aligned with the larger slot in
the wall outlet to provide proper polarity in the connection of the
power cord.
When disconnecting the power cord from the adapter, always hold
the adapter in place with one hand while pulling the power cord
plug with the other hand. If this is not done, the adapter ground
terminal is very likely to break with repeated use.
If the adapter ground terminal breaks,
DO NOT USE
the refrigerator
until a proper ground has been established.
Attaching the adapter ground terminal to a wall outlet cover screw does not
ground the appliance unless the cover screw is metal, and not insulated, and the
wall outlet is grounded through the house wiring. You should have the circuit
checked by a qualified electrician to make sure the outlet is properly grounded.
Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
USE OF EXTENSION CORDS
Because of potential safety hazards under certain
conditions, we strongly recommend against the use of an
extension cord.
However, if you must use an extension cord, it is absolutely
necessary that it be a UL-listed (in the United States) or a CSA-
listed (in Canada), 3-wire grounding type appliance extension cord
having a grounding type plug and outlet and that the electrical
rating of the cord be 15 amperes (minimum) and 120 volts.
REMEMBER…
Your continued health and safety are important to us.
Please read and follow this Safety Information carefully.
We want you to remain a happy and healthy part of our
GE family.
SAVE THESE INSTRUCTIONS
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Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
About the controls on the refrigerator.
The temperature controls on your refrigerator have letters and numbers.
Initially set the fresh food control at 5 and the freezer control at C.
If you want colder or warmer temperatures, adjust the fresh food
temperature first. When satisfied with that setting, adjust the freezer
temperature.
1
3
5
7
OFF
9
5 INITIAL SETTING
9 COLDEST
FRESH FOOD
E
D
C
B
A
INITIAL SETTING C
COLDEST E
FREEZER
A
C
E
1
2
Cold air
from freezer
compartment
(Warmest setting)
Damper
(Coldest setting)
Damper
Side View
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Fresh Food Control
The fresh food control maintains the temperatures
throughout the refrigerator.
Moving the fresh food control to
OFF
stops cooling in
both areas—fresh food and freezer—but does not shut
off power to the refrigerator.
Freezer Control
The freezer control moves a damper to change the
amount of cold air that moves from the freezer to the
fresh food compartment.
Power Saver Switch
Push switch to the
POWER SAVER
setting to reduce
the amount of electricity required to operate your
refrigerator.
With this switch turned to the
POWER SAVER
setting,
moisture may form on the outside of the refrigerator,
especially when the weather is humid.
Over time, moisture that forms on the surface may
cause rust.
To prevent moisture on the outside, move the power
saver switch from the
POWER SAVER
setting.
Cost? About the same as it costs to use 2 night lights.
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
1
2
Control Settings
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About the controls on the refrigerator.
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Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
Use the milk test for the fresh food compartment. Place a container
of milk on the top shelf and check it a day later. If the milk is too
warm or too cold, adjust the temperature controls.
Use the ice cream test for the freezer compartment. Place a
container of ice cream in the center of the freezer and check it after
a day. If it’s too hard or too soft, adjust the temperature controls.
After changing the controls, allow 24 hours for the refrigerator to reach the
temperature you have set.
How To Test Temperatures
The type of packaging used and the storage temperatures will affect
how long food will keep in the refrigerator.
New food storage guidelines are constantly being developed.
Consult the County Extension Service for the latest information on freezing and
storing foods.
Food Storage
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About the refrigerator shelves.
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
Rearranging the Shelves
Shelves in the fresh food
and freezer compartments
are adjustable.
Lift up
and out
2
Tilt up
1
Insert
top hook
1
Lower to
lock in place
2
To Remove To Replace
Shelves on both doors keep frequently-used items readily available.
On some models, one of the fresh food compartment shelves is
deep enough to provide gallon-bottle storage.
Shelves on the Doors
Divider
Place a finger on either side of the divider near the front
to move the divider back and forth to fit your needs.
Two-Position Freezer Shelf
For models without an icemaker, the shelf can be placed
in either position.
For models with an icemaker, the shelf must be placed
in the lower position.
Not all features are on all models.
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Fruit and Vegetable Drawers
Excess water that may accumulate in the bottom of the
drawers should be emptied and the drawers wiped dry.
NOTE: On some models storage drawers are one piece.
Detachable Meat Drawer
The slide-out meat drawer can be removed and
taken to the sink or food preparation area.
On wire shelf models, just slide drawer out, remove
drawer cover from shelf above, relocate cover in the
position you desire it and slide drawer back into place.
On glass shelf models, the drawer and the adjustable
shelf to which it attaches can be relocated at any level.
The meat drawer in some glass-shelf models is partially
sealed at the front and rear to help maintain high
humidity for storage of meats and cheese, bacon,
hors d’oeuvres, spreads and snacks.
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Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
About the storage drawers.
Not all features are on all models.
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Step 1 Step 2 Step 3
2
4
3
1
1
2
4
3
1
To Remove:
These drawers can be removed easily by lifting up slightly while
pulling the drawers past the
stop
location.
When the door cannot be opened enough to pull the drawer
straight out, slide the drawer toward the middle and remove it.
Remove the glass, then the frame. When replacing the glass, push
the rear edge firmly into the frame.
Storage Drawers
About storage drawer and cover removal.
Not all features are on all models.
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
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About ice service.
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Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
Water Filter Accessory
The water filter is an option at extra cost and is available
from your dealer. Specify WR97X0214. It has complete
installation instructions and installs on 1/4
² O.D.
copper water line.
If your refrigerator did not come already equipped with an
automatic icemaker, an icemaker accessory kit is available at extra
cost. Check the back of the refrigerator for the specific icemaker kit
needed for your model.
Icemaker Accessory Kit
On some models
Ice Trays
To release ice cubes, turn the tray upside down, hold it
over a container, and twist both ends.
For only one or two ice cubes, leave the tray right-side
up, twist both ends slightly, and remove as many cubes
as you want.
Wash ice trays in lukewarm water only—do not put them in an
automatic dishwasher.
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About the automatic icemaker.
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
A newly-installed refrigerator may take 8 to 12 hours to begin making ice.
Automatic Icemaker
(on some models)
The icemaker will produce eight cubes per cycle—
approximately 100 cubes in a 24-hour period,
depending on freezer compartment temperature, room
temperature, number of door openings and other use
conditions.
If the refrigerator is operated before the water
connection is made to the icemaker, keep the feeler arm
in the
STOP
(up) position.
When the refrigerator has been connected to the water
supply, move the feeler arm to the
ON
(down) position.
The icemaker will fill with water when it cools to
freezing. A newly-installed refrigerator may take
8 to 12 hours to begin making ice cubes.
Throw away the first few batches of ice to allow the
water line to clear.
Be sure nothing interferes with the swing of the feeler
arm.
It is normal for several cubes to be joined together.
If ice is not used frequently, old ice cubes will become
cloudy and taste stale.
Icemaker
Ice Storage Bin
Feeler arm
in the
STOP
(up) position
Feeler arm in the
ON
(down) position
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The door handles and trim
(on some models). Clean with a cloth
dampened with soapy water. Dry with a soft cloth.
Keep the outside clean.
Wipe with a clean cloth lightly dampened
with kitchen appliance wax or mild liquid dish detergent. Dry and
polish with a clean, soft cloth.
Do not wipe the refrigerator with a soiled dish cloth or wet towel. These may
leave a residue that can erode the paint. Do not use scouring pads, powdered
cleaners, bleach or cleaners containing bleach because these products can
scratch and weaken the paint finish.
Cleaning the Outside
Care and cleaning of the refrigerator.
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Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
To help prevent odors,
leave an open box of baking soda in the fresh
food and freezer compartments.
Unplug the refrigerator before cleaning.
If this is not practical,
wring excess moisture out of sponge or cloth when cleaning
around switches, lights or controls.
Use warm water and baking soda solution—about a tablespoon
(15 ml) of baking soda to a quart (1 L) of water. This both cleans
and neutralizes odors. Rinse and wipe dry.
Use an appliance wax polish on the inside surface between the doors.
After cleaning the door gaskets, apply a thin layer of petroleum
jelly to the door gaskets at the hinge side. This helps keep the
gaskets from sticking and bending out of shape.
Avoid cleaning cold glass shelves (on some models) with hot water because the
extreme temperature difference may cause them to break. Handle glass shelves
carefully. Bumping tempered glass can cause it to shatter.
Do not wash any plastic refrigerator parts in the dishwasher.
Cleaning the Inside
Under the Refrigerator
For most efficient operation, keep the area under the
refrigerator clean. Remove the base grille and sweep
away or vacuum up dust.
For best results, use a brush specially designed for this
purpose. It is available at most appliance parts stores.
Clean the condenser coils at least
once a year.
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Secure all loose items such as grille, shelves and drawers by taping
them securely in place to prevent damage.
Be sure the refrigerator stays in an upright position during moving.
Preparing to Move
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Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
Behind the Refrigerator
Be careful when moving the refrigerator away from the wall. All
types of floor coverings can be damaged, particularly cushioned
coverings and those with embossed surfaces.
Pull the refrigerator straight out and return it to position by
pushing it straight in. Moving the refrigerator in a side direction
may result in damage to the floor covering or refrigerator.
When pushing the refrigerator back, make sure you don’t roll over the power cord
or icemaker supply line (on some models).
For long vacations or absences, remove food and unplug the
refrigerator. Move the fresh food control to the
OFF
position, and
clean the interior with a baking soda solution of one tablespoon
(15 ml) of baking soda to one quart (1 L) of water. Leave the
doors open.
Move the icemaker feeler arm to
STOP
(up) position and shut
off the water supply to the refrigerator.
If the temperature can drop below freezing, have a qualified
servicer drain the water supply system (on some models) to prevent
serious property damage due to flooding.
Preparing for Vacation
To replace a burned out bulb, unplug the refrigerator from its
electrical outlet, remove the light shield, unscrew the bulb when
cool and replace it with an appliance bulb of the same or lower
wattage.
Turning the control to the OFF position does not remove power to the light circuit.
Light Bulb Replacement
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Preparing to install the refrigerator.
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Read these instructions completely and carefully.
Water Supply to the Icemaker
(on some models)
If the refrigerator has an icemaker, it will have to be connected to a
cold water line.
A water supply kit (containing copper tubing, shutoff valve, fittings
and instructions) is available at extra cost from your dealer or from
Parts and Accessories, 800-626-2002.
Do not install the refrigerator where the temperature will go below
60°F (16°C) because it will not run often enough to maintain
proper temperatures.
Install it on a floor strong enough to support it fully loaded.
Refrigerator Location
Allow the following clearances for ease of installation, proper air
circulation and plumbing and electrical connections:
Sides 3/4
² (19 mm)
Top 1² (25 mm)
Back 1² (25 mm)
Clearances
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
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Troubleshooting TipsInstallation Instructions
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Operating InstructionsSafety Information
Rollers
(on some models)
The rollers have 3 purposes:
Rollers adjust so the door closes easily when opened about halfway.
[Raise the front about 3/4² (19 mm) from the floor.]
Rollers adjust so the refrigerator is firmly positioned on the floor
and does not wobble.
Rollers allow you to move the refrigerator away from the wall for cleaning.
3
2
1
To adjust the rollers:
Remove the base grille
by pulling out at the
bottom.
Turn the two front
roller adjusting screws
clockwise to raise
the
refrigerator,
counter-
clockwise to lower
it.
Replace the base grille
by pushing forward until
it snaps into place.
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Installing the water line.
20
Before You Begin
This water line installation is not warranted by the
refrigerator or icemaker manufacturer. Follow these
instructions carefully to minimize the risk of expensive
water damage.
Water hammer (water banging in the pipes) in house
plumbing can cause damage to refrigerator parts and lead
to water leakage or flooding. Call a qualified plumber to
correct water hammer before installing the water supply
line to the refrigerator.
To prevent burns and product damage, do not hook up the
water line to the hot water line.
If you use your refrigerator before connecting the water line,
make sure the icemaker feeler arm is kept in the STOP(up)
position.
Do not install the icemaker tubing in areas where
temperatures fall below freezing.
When using any electrical device (such as a power drill)
during installation, be sure the device is insulated or wired
in a manner to prevent the hazard of electric shock.
All installations must be in accordance with local plumbing
code requirements.
Read these instructions completely and carefully.
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
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Troubleshooting TipsInstallation Instructions
Customer Service
Operating InstructionsSafety Information
To determine how much copper tubing you need:
Measure the distance from the water valve on the back of the
refrigerator to the water supply pipe. Then add 8 feet (244 cm).
Be sure there is sufficient extra tubing [about 8 feet (244 cm)
coiled into 3 turns of about 10 inches (25 cm) diameter] to allow
the refrigerator to move out from the wall after installation.
A water supply kit
(containing copper tubing, shutoff valve and
fittings listed below) is available at extra cost from your dealer or
from Parts and Accessories, 800-626-2002.
A cold water supply.
The water pressure must be between
20 and 120 p.s.i. (1.4–8.2 bar).
Power drill.
Copper tubing,
1/4² outer diameter to connect the refrigerator to
the water supply. Be sure both ends of the tubing are cut square.
Do not use plastic tubing or plastic fittings because the water supply line is under
pressure at all times. Certain types of plastic tubing may become brittle with age
and crack, resulting in water leakage.
Two 1/4² outer diameter compression nuts and 2 ferrules (sleeves)—
to connect the copper tubing to the shutoff valve and the
refrigerator water valve.
If your existing water line has a flared fitting at the end, you will
need an
adapter
(available at plumbing supply stores) to connect
the water line to the refrigerator
OR
you can cut off the flared
fitting with a
tube cutter
and then use a compression fitting.
Shutoff valve
to connect to the cold water line. The shutoff valve
should have a water inlet with a minimum inside diameter of
5/32² at the point of connection to the
COLD WATER LINE.
Saddle-
type shutoff valves are included in many water supply kits. Before
purchasing, make sure a saddle-type valve complies with your
local plumbing codes.
What You Will Need
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Installing the water line.
22
Read these instructions completely and carefully.
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
Turn on the nearest faucet long enough to clear the line of water.
Install the Shutoff Valve
Install the shutoff valve on the nearest frequently used drinking
water line.
Choose a location for the valve that is easily accessible. It is best
to connect into the side of a vertical water pipe. When it is
necessary to connect into a horizontal water pipe, make the
connection to the top or side, rather than at the bottom, to
avoid drawing off any sediment from the water pipe.
Drill a 1/4
² hole in the water pipe, using a sharp bit. Remove
any burrs resulting from drilling the hole in the pipe.
Fasten the shutoff valve to the cold water pipe with the pipe
clamp.
Tighten the clamp screws until the sealing washer begins to
swell.
Do not overtighten or you may crush the copper tubing.
5
4
3
2
1
Shut Off the Main Water Supply
Washer
Inlet End
Pipe Clamp
Vertical Cold Water Pipe
Saddle-Type Shutoff Valve
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Troubleshooting TipsInstallation Instructions
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Operating InstructionsSafety Information
Route the Copper Tubing and Connect It to the Shutoff Valve
Route the copper tubing between the cold water line and the refrigerator.
Route the tubing through a hole drilled in the wall or floor (behind the
refrigerator or adjacent base cabinet) as close to the wall as possible.
Be sure there is sufficient extra tubing [about 8 feet (244 cm) coiled into 3 turns of about
10
² (25 cm) diameter] to allow the refrigerator to move out from the wall after installation.
Place the compression nut and ferrule (sleeve) onto the end of the tubing and
connect it to the shutoff valve.
Make sure the tubing is fully inserted into the valve. Tighten the compression
nut securely.
Saddle-Type Shutoff Valve
Compression Nut
Packing
Nut
Outlet Valve
Ferrule (sleeve)
Turn On the Water and Flush Out the Tubing
Turn the main water supply on and flush out the tubing until the water
is clear.
Shut the water off at the water valve after about one quart (1 L) of water has
been flushed through the tubing.
2
1
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Installing the water line.
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Connect the Tubing to the Refrigerator
Before making the connection to the refrigerator, be sure the
refrigerator power cord is not plugged into the wall outlet.
We recommend installing a water filter if your water supply has sand or particles
that could clog the screen of the refrigerator’s water valve. Install it in the water
line near the refrigerator.
Remove the plastic flexible cap from the water valve.
Place the compression nut and ferrule (sleeve) onto the end of the tubing as
shown.
Insert the end of the copper tubing into the water valve connection as far as
possible. While holding the tubing, tighten the fitting.
Fasten the copper tubing into the clamp provided to hold it in a vertical
position. You may need to pry open the clamp.
4
3
2
1
1/4² Compression Nut
1/4² Copper Tubing
Ferrule (sleeve)
Tubing Clamp
Refrigerator Connection
Turn the Water On at the Shutoff Valve
Tighten any connections that leak.
Plug In the Refrigerator
Arrange the coil of copper tubing so that it does not vibrate against the back of
the refrigerator or against the wall.
Push the refrigerator back to the wall.
Start the Icemaker
Set the icemaker feeler arm to the
ON
(down) position. The icemaker will
not begin to operate until it reaches its operating temperature of 15°F. (-9°C.)
or below. It will then begin operation automatically if the icemaker feeler arm
is in the
ON
(down) position.
NOTE: The icemaker may double-cycle when it first starts, causing some water spillage from
the icemaker into the ice bucket. This is normal and should not happen again.
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
Read these instructions completely and carefully.
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Reversing the door swing.
Troubleshooting TipsInstallation Instructions
Customer Service
Operating InstructionsSafety Information
Important Notes
NOTE: Models with this type of handle do not reverse.
When reversing the door swing:
Read the instructions all the way through before starting.
Handle parts carefully to avoid scratching paint.
Set screws down by their related parts to avoid using them in the
wrong places.
Provide a non-scratching work surface for the doors.
IMPORTANT: Once you begin, do not move the cabinet until
door-swing reversal is completed.
These instructions are for changing the hinges from the
right side to the left side—if you ever want to change the
hinges back to the right side, follow these same instructions
and reverse all references to left and right.
Read these instructions completely and carefully.
Phillips screwdriver
Masking tape
T20 or T25 Torxdriver, whichever your model requires
Putty knife or thin-blade screwdriver
3/8² socket and ratchet (a 6-point socket is recommended)
5/16² hex socket driver
Tools Required
25
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Removing the doors.
26
Before Removing the Doors
Unplug the refrigerator from its electrical outlet.
Empty all door shelves, including the dairy compartment.
CAUTION: Do not let either door drop to the floor. To do so could
damage the door stop.
2
1
Read these instructions completely and carefully.
Remove the Freezer Door
Tape the door shut with masking tape.
With a Torxdriver, remove the 2 Torx screws that hold the top hinge
to the cabinet.
Lift the hinge straight up to free the hinge pin from the socket in the
top of the door.
Remove the tape and tilt the door away from the cabinet. Lift it off the
bottom socket.
Set the door on a non-scratching surface with the outside up.
5
4
3
2
1
Remove the Fresh Food Door
Tape the door shut with masking tape.
Remove the hinge pin with a 3/8
² socket.
Remove the tape and tilt the door away from the cabinet. Remove and save
the washer on the hinge pin.
Lift the door straight off the bottom hinge bracket.
Set the door on a non-scratching surface with the outside up.
5
4
3
2
1
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
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Reversing the hardware.
27
Troubleshooting TipsInstallation Instructions
Customer Service
Operating InstructionsSafety Information
Transfer Bottom Hinge Bracket to the Left
Remove the base grille by pulling it straight out.
Using a Torxdriver, move the bottom hinge bracket and plastic washer from
the right side to the left side.
2
1
Transfer Center Hinge Bracket to the Left
Transfer Top Hinge to the Left
Interchange hinge and screws at top right with screws at top left of cabinet.
Do not tighten screws on hinge side at this time.
Transfer Door Stops
On each door, move the metal door stop from the right to the left.
Move any screws from the left to the right.
2
1
Remove the center hinge
bracket by removing the three
Torx screws.
NOTE: Keep these screws with the hinge
bracket. They are long screws and will be used
when installing the hinge on the other side.
Remove the three Torx screws
from the center left side of the
cabinet. Screw them into the holes
on the right side.
Place the center hinge bracket
over the holes at the center left
side of the cabinet. Insert and
tighten the three long screws.
2
1
Plastic Washer
Hinge Bracket
Do not remove
this screw
Do not remove
this screw
Center Right
Center Left
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Transfer Fresh Food Door Handle
Remove the handle plug using a
putty knife under the edge. Remove
the screw underneath.
Remove the two screws holding the
handle to the top of the door.
Move the large plug button from
the left edge of the door and insert
it into the hole on the opposite side.
Move the small plug buttons from
the right side of the door and insert
them into the holes on the opposite
side.
Move the door medallion.
28
Reversing the door handles.
Operating Instructions
Installation Instructions
Safety Information
Troubleshooting TipsCustomer Service
Read these instructions completely and carefully.
To reattach the handle on the
opposite side.
Handle
Plugs
Large Plug Button
Small Plug
Buttons
Medallion
Transfer Freezer Door Handle
Remove the screws holding the handle to the top and
bottom of the door.
Move the plug button on the right side of the door
to the handle screw hole on the left side.
Reattach the handle on the opposite side using the
holes closest to the edge of the door.
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Rehanging the doors.
29
Troubleshooting TipsInstallation Instructions
Customer Service
Operating InstructionsSafety Information
Rehang the Fresh Food Door
Lower the fresh food door onto the bottom hinge pin.
Be sure the washer is in place.
Straighten the door and line it up with the center hinge bracket.
Reinstall the hinge pin with a 3/8
² socket. Turn it until it extends through
the hinge bracket and into the door.
3
2
1
Plastic Washer
Plastic Washer
Fresh Food Door
Hinge Pin
Center Hinge Bracket
Rehang the Freezer Door
Lower the freezer door onto the center hinge pin.
Be sure the washer is in place.
Lift the top hinge so the pin fits into the door socket.
Make sure the door is straight and the gap between the doors is even across
the front. Tighten the top hinge screws.
3
2
1
Center Hinge Pin
Plastic Washer
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Depending on the placement of the refrigerator in your kitchen,
you may want to place a piece of rubber backed carpet under the
refrigerator to reduce noise.
Normal operating sounds.
30
Icemaker (on some models).
Occasionally you
will hear ice cubes dropping into the ice bin.
If this is your first icemaker, you’ll hear
occasional sounds that may be unfamiliar.
They are normal icemaking sounds and are
not a cause for concern.
Evaporator Fan.
You may hear air being
forced through the cabinet by the fan.
Evaporator.
The flow of refrigerant through
the evaporator may create a boiling or
gurgling sound.
Defrost Heater.
During defrost cycles, water
dripping onto the heater may cause a
hissing or sizzling sound. After defrosting,
a popping sound may occur and the
evaporator may create a boiling or gurgling
sound.
Cold Control & Defrost Timer.
These parts can
produce a snapping sound when turning
the refrigerator on or off. The timer also
produces a sound similar to an electric
clock.
Plastic Liner.
Cracking or popping sounds
due to expansion of the plastic liner.
Water Valve (on models equipped with an
automatic icemaker).
When the icemaker fills
with water, a buzzing sound and running
water will be heard.
Water Pan.
Water may be heard running into
the drain pan during the defrost cycle.
Compressor.
Modern, high efficiency
compressors operate much faster than older
models. The compressor may have a high
pitched hum or pulsating sound.
Condenser Fan.
You may hear air being
forced over the condenser by the fan.
9
8
7
6
5
4
3
2
1
These sounds are normal
and are due mostly to highly
efficient operation.
1
2
3
4
5
6
7
8
9
10
10
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
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31
Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages
first and you may not need to call for service.
Problem Possible Causes What To Do
Refrigerator does not
Refrigerator in Wait about 30 minutes for
operate
defrost cycle. defrost cycle to end.
Fresh food control Move the fresh food
in
OFF
position. control to a temperature
setting.
Refrigerator is Push the plug completely
unplugged. into the outlet.
The fuse is blown/ Replace fuse or reset
circuit breaker is the breaker.
tripped.
Motor operates for
Normal when Wait 24 hours for the
long periods or cycles
refrigerator is first refrigerator to completely
on and off frequently.
plugged in. cool down.
(Modern refrigerators with
Often occurs when large This is normal.
more storage space and
amounts of food are
a larger freezer require
placed in refrigerator.
more operating time.
Door left open. Check to see if package is
They start and stop often
holding door open.
to maintain even
Hot weather or frequent This is normal.
temperatures.)
door openings.
Temperature controls See
About the controls.
set at the coldest setting.
Grille and condenser See
Care and cleaning.
need cleaning.
Vibration or rattling
Rollers need adjusting. See
Rollers.
(slight vibration is
normal)
background
Before you call for service…
32
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
Problem Possible Causes What To Do
Fresh food or freezer
Temperature control See
About the controls.
compartment too warm
not set cold enough.
Warm weather or Set the temperature
frequent door openings. control one step colder.
See
About the controls.
Door left open. Check to see if package is
holding door open.
Package blocking air Check to see if package is
duct in freezer blocking air duct in freezer
compartment. compartment.
Frost or ice crystals on
Door left open. Check to see if package is
frozen food (frost within
holding door open.
package is normal)
Too frequent or too
long door openings.
Automatic icemaker
Icemaker feeler arm in Move the feeler arm to the
does not work STOP
(up) position.
ON
(down) position.
(on some models)
Cubes may have fused to
the side of the mold. Move
the feeler arm to the
STOP
(up) position then remove
these cubes.
Water supply turned See
Installing the water line.
off or not connected.
Freezer compartment Wait 24 hours for the
too warm. refrigerator to completely
cool down.
Piled up cubes in the Level cubes by hand.
storage bin cause the
icemaker to shut off.
Cubes too small
Water shutoff valve Call a plumber to clean
connecting refrigerator the valve.
to water line may be clogged.
Slow ice cube freezing
Door left open. Check to see if package is
holding door open.
Temperature control See
About the controls.
not set cold enough.
background
Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
Problem Possible Causes What To Do
Ice cubes have
Ice storage bin needs Empty and wash bin.
odor/taste
cleaning. Discard old cubes.
Food transmitting odor/ Wrap foods well.
taste to ice cubes.
Interior of refrigerator See
Care andcleaning.
needs cleaning.
Moisture forms on
Not unusual during Wipe surface dry and
cabinet surface
periods of high make sure the power saver
between the doors
humidity. switch is not set at the
POWER SAVER
setting.
Moisture collects inside
Too frequent or too
(in humid weather, air
long door openings.
carries moisture into
refrigerator when doors
are opened)
Food freezing in
Food too close to Move the food away from
the refrigerator
air vent. the air vent (near controls).
Fresh food control is Move the fresh food control
set too cold. to a warmer temperature.
Refrigerator has odor
Foods transmitting Foods with strong odors
odor to refrigerator. should be tightly wrapped.
Keep an open box of baking
soda in the refrigerator;
replace every three months.
Interior needs cleaning. See
Care and cleaning.
Hot air from bottom
Normal air flow cooling Your floor covering
of refrigerator
motor. In the refrigeration supplier should be
process, it is normal that consulted if you object to
heat be expelled in the this discoloration.
area under the
refrigerator. Some floor
coverings will discolor
at these normal and safe
temperatures.
Orange glow in
Defrost heater is on. This is normal.
the freezer
Door does not close
Rollers need adjusting.
See
Rollers
.
by itself
33
background
Notes
34
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
background
35
General Electric Company
Warranty Registration Department
P.O. Box 34070
Louisville, KY 40232-4070
GE Service Protection Plus
GE, a name recognized worldwide for quality and dependability,
offers you Service Protection Plus
—comprehensive protection on
all your appliancesNo Matter What Brand!
Benefits Include:
• Backed by GE
• All brands covered
• Unlimited service calls
• All parts and labor costs included
• No out-of-pocket expenses
• No hidden deductibles
• One 800 number to call
You will be completely satisfied with our service protection or you may request your money
back on the remaining value of your contract. No questions asked. It’s that simple.
Protect your refrigerator, dishwasher, washer and dryer, range, TV, VCR and much more—
any brand! Plus there’s no extra charge for emergency service and low monthly financing is
available. Even icemaker coverage and food spoilage protection is offered. You can rest easy,
knowing that all your valuable household products are protected against expensive repairs.
Place your confidence in GE and call us in the U.S. toll-free at 800-626-2224
for more information.
*All brands covered, up to 20 years old, in the continental U.S.
We’ll Cover Any Appliance.
Anywhere. Anytime.*
Please place in envelope and mail to:
Cut here
background
Consumer Product Ownership Registration
Model Number Serial Number
Important
Mail
Today!
GE Appliances
General Electric Company
Louisville, Kentucky 40225
First
Name
Mr. Ms. Mrs. Miss
Street
Address
City
State
Date Placed
In Use
Month
Day
Year
Zip
Code
Apt. #
Last
Name
Phone
Number
_ _
Consumer Product Ownership Registration
Dear Customer:
Thank you for purchasing our product and thank you for placing your
confidence in us. We are proud to have you as a customer!
Follow these three steps to protect your new appliance investment:
Complete and
mail your Consumer
Product Ownership
Registration today.
Have the peace of
mind of knowing we
can contact you in
the unlikely event of
a safety modification.
After mailing the
registration below,
store this document
in a safe place. It
contains information
you will need should
you require service.
Our service number
is 800-GE-CARES
(800-452-2737).
Read your Owner’s
Manual carefully. It
will help you operate
your new appliance
properly. If you
have questions,
or need more
information call the
GE Answer Center
®
800.626.2000.
Important: If you did not get a registration card with
your product, detach and return the form
below to ensure that your product is registered.
1
2 3
Model Number Serial Number
Cut here
36
background
Notes
37
Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
background
Consumer Warranty
For customers in Canada
38
This warranty applies only to single family domestic use in Canada when the
Refrigerator has been properly installed according to the instructions supplied by
Camco and is connected to an adequate and proper utility service. Damage due to
abuse, accident, commercial use, and alteration or the removal or defacing of the
serial plate, cancels all obligations of this warranty. Service during this warranty must
be performed by an Authorized Camco Service Agent.
Neither Camco nor the Dealer is liable for any claims or damages resulting from any
failure of the Refrigerator or from service delays beyond their reasonable control.
To obtain warranty service, purchaser must present the original bill of sale.
Components repaired or replaced are warranted through the remainder of the
original warranty period only.
This warranty does not cover expense involved in making this appliance readily
accessible for servicing.
This warranty gives you specific legal rights. Additional warranty rights may be
provided by law in some areas.
Camco Service is available coast-to-coast. See Customer Service section for service information.
If further help is needed concerning this Warranty, contact:
Manager, Consumer Relations, Camco Inc., Consumer Service,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3
Terms and Conditions
Next Four Years
CAMCO
warrants the hermetically sealed refrigerator (namely: Evaporator,
Condenser, Motor Compressor, Interconnecting Tubing, Drier and Refrigerant
Charge) against defects in material or workmanship for an additional four years.
These parts will be repaired or replaced at the option of Camco without charge,
subject to the terms and conditions set out below.
The
DEALER
warrants for the next four years to provide the service labor necessary
to repair or replace the hermetically sealed refrigeration system to the terms and
conditions set out below.
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
First Year
CAMCO
warrants the replacement or repair of all parts of this Refrigerator which
prove to be defective in material or workmanship for one year from the date of
purchase. Such parts will be repaired or replaced at the option of Camco without
charge, subject to the terms and conditions set out below.
The
DEALER
warrants to provide the service labor for the repair or replacement of all
parts of this Refrigerator which prove to be defective in material or workmanship for
one year from the date of purchase.
background
Refrigerator Warranty
(For customers in the United States)
All warranty service provided by our Factory Service Centers,
or an authorized Customer Care
®
technician. For service,
call 800-GE-CARES.
Service trips to your home to teach
you how to use the product.
Improper installation.
Failure of the product if it is
abused, misused, or used for other
than the intended purpose or used
commercially.
Loss of food due to spoilage.
Replacement of house fuses or
resetting of circuit breakers.
Damage to the product caused by
accident, fire, floods or acts of God.
Incidental or consequential damage to
personal property caused by possible
defects with this appliance.
What Is Not Covered:
This warranty is extended to the original purchaser and any succeeding owner for products purchased
for home use within the USA. In Alaska, the warranty excludes the cost of shipping or service calls to
your home.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This
warranty gives you specific legal rights, and you may also have other rights which vary from state to
state. To know what your legal rights are, consult your local or state consumer affairs office or your
state’s Attorney General.
Warrantor: General Electric Company. Louisville, KY 40225
For The Period Of: We Will Replace, At No Charge To You:
One Year Any part
of the refrigerator which fails due to a defect
From the date of the
in materials or workmanship. During this
full one-year
original purchase warranty,
we will also provide,
free of charge,
all labor
and in-home service to replace the defective part.
Five Years Any part of the sealed refrigerating system
(the compressor,
From the date of the
condenser, evaporator and all connecting tubing)
original purchase
which fails due to a defect in materials or workmanship.
During this
five-year warranty,
we will also provide,
free
of charge,
all labor and in-home service to replace the
defective part.
39
Troubleshooting TipsInstallation Instructions Customer ServiceOperating InstructionsSafety Information
background
Printed in the United States
Operating Instructions
Installation Instructions
Safety InformationTroubleshooting TipsCustomer Service
Service Telephone Numbers.
The GE Answer Center® is open 24 hours a day, 7 days a week.
In Canada,
contact: Manager, Consumer Relations, Camco Inc.,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3.
GE Answer Center
®
In the U.S.: 800.626.2000
Expert GE repair service is only a phone call away.
In Canada,
call 1-800-361-3400.
In-Home Repair Service
In the U.S.: 800-432-2737
GE offers, free of charge, a brochure to assist in planning a barrier-
free kitchen for persons with limited mobility.
In the U.S.,
call
800-TDD-GEAC (800-833-4322
).
In Canada,
contact: Manager, Consumer Relations, Camco Inc.,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3.
Special Needs Service
In the U.S.: 800.626.2000
Purchase a GE service contract while your warranty is still in effect and
you’ll receive a substantial discount. GE Consumer Service will still be
there after your warranty expires.
In Canada,
call
1-800-461-3636.
Service Contracts
In the U.S.: 800-626-2224
Individuals qualified to service their own appliances can have parts or
accessories sent directly to their homes (VISA, MasterCard and Discover
cards are accepted).
Instructions contained in this manual cover procedures
to be performed by any user. Other servicing generally should be referred to
qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Customers
in Canada
should consult the local telephone directory for
the nearest Camco service center, or call 1-800-361-3400.
Parts and Accessories
In the U.S.: 800-626-2002
If you are not satisfied with the service you receive from GE:
First,
contact
the people who serviced your appliance.
Next,
if you are still not pleased,
in
the U.S.,
write all the details—including your phone number—to: Manager,
Consumer Relations, GE Appliances, Appliance Park, Louisville, KY
40225; or,
in Canada,
to Director, Consumer Relations, Camco Inc.,
Suite 310, 1 Factory Lane, Moncton, N.B. E1C 9M3.
Finally,
if your
problem is still not resolved, write Major Appliance Consumer Action
Program, 20 North Wacker Drive, Chicago, IL 60606 (U.S. only).
Service Satisfaction
40

Specifications

GE - General Electric CTX21BABRRWW Questions and Answers


#1 What is the status of my part return/credit?

Parts and accessories may be returned for credit up to 90 days from the date the part or accessory was shipped to you from our warehouse. Returns need at least one billing cycle (30 days) to be processed before your account can be credited.
- 30 Day Return Policy Items may be returned within 30 days from the date they were shipped from our warehouse without a restocking fee.
- 31-90 Day Return Policy Items may be returned within 31-90 days from the date they were shipped from our warehouse. A $15 restocking fee will be charged.
- Over 90 Day Return Policy Items that were shipped more than 90 days ago cannot be returned.

#2 Where should returned, damaged, or unneeded parts and accessories be shipped?

In order to return damaged or unneeded parts, you need to complete the online returns process and get a Return Materials Authorization (RMA) number. Through this process, you will be given instructions on how to return the item, including the return shipping address. A RMA number is required for a return and must be visible on the return package or the return will not be processed.

#3 How do I return a part or accessory and get a replacement?

Returning a Part
- If you ordered a part online that you would like to return, please start by requesting a Return Materials Authorization (RMA). Once you complete and submit the return form, you will receive a confirmation email within approximately 20 minutes. Print the shipping label included in the email and attach to the outside of your package. The label contains the RMA number and correct warehouse address for your return. To receive credit for returned part and accessories, all items must be in sellable condition. Please allow one billing cycle for your refund to be processed.
Parts and accessories
- May be returned for credit within 30 days from the date the part or accessory was shipped to you from our warehouse. The part or accessory may be returned for a $15 re-stocking fee between 31 and 90 days from shipment. After 90 days the part or accessory may not be returned.
Return Shipping
- We do not cover the cost of return shipping, but if the reason for the return is determined to be our error, we will refund the shipping cost of your original order.
Did not Order Online?
- If the part you would like to return was not ordered online, please call 1-800-477-6186 for assistance, Hours of operation: Monday - Friday, 9:00 am to 6:00 pm Eastern Time.
Need to Exchange?
- If you're looking to exchange a part or accessory you purchased, complete the returns process for the current item and place a new order for the item you need.

Questions and Answers

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