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TROUBLESHOOTING
44
When an error message appears on the display
When an error message appears on the display
When an error message appears on the display, follow the directions
provided below.
A tape jam which
cannot be cleared
keeps occurring.
• Please contact Brother customer service:
1-877-BROTHER (877-276-8437)
I do not know the
version number of
the firmware for the
P-touch labeler.
• The version number and other information for the
firmware can be confirmed by pressing the following
keys:
1. Press ( ).
2. Select [Settings] using or , and then press ( )
or ( ).
3. Select [Version information] using or , and then
press ( ) or ( ).
Problem Solution
Message Cause/Remedy
Check # of digits
entered
The number of digits entered in the bar code data does
not match the number of digits set in the bar code
parameters. Enter the correct number of digits.
Cutter Malfunction! The tape cutter has been closed when you tried to print or
feed tape. Turn the P-touch labeler off and then on again
before continuing. When tape is tangled in the cutter,
remove the tape.
Label Too Long! The length of the label to be printed using the text entered
is longer than 39.37" (1 m). Edit the text so that the length
of the label is less than 39.37" (1 m).
Text Too Long! The length of the label to be printed using the text entered
is longer than the length setting. Edit the text to fit within
the set length or change the length setting.
Unable to use XX! Please contact Brother customer service.
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