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Problem Possible cause Solution
The mains plug is not connec-
ted to the mains socket cor-
rectly.
Connect the mains plug to the
mains socket correctly.
There is no voltage in the
mains socket.
Connect a different electrical
appliance to the mains socket.
Contact a qualified electrician.
The appliance is noisy. The appliance is not supported
properly.
Check if the appliance stands
stable.
The lamp does not work. The lamp is in stand-by. Close and open the door.
The lamp is defective. Refer to "Replacing the lamp".
The compressor operates con-
tinually.
Temperature is set incorrectly. Refer to "Operation" chapter.
Many food products to be fro-
zen were put in at the same
time.
Wait a few hours and then
check the temperature again.
The room temperature is too
high.
Refer to climate class chart on
the rating plate.
Food products placed in the
appliance were too warm.
Allow food products to cool to
room temperature before stor-
ing.
There is too much frost and
ice.
The door is not closed correct-
ly or the gasket is deformed/
dirty.
Refer to "Closing the door".
The water drainage plug is not
correctly positioned.
Position the water drainage
plug in the correct way.
Food products are not wrap-
ped properly.
Wrap the food products better.
Temperature is set incorrectly. Refer to "Operation" chapter.
Water flows on the rear plate
of the refrigerator.
During the automatic defrost-
ing process, frost melts on the
rear plate.
This is correct.
Water flows into the refrigera-
tor.
The water outlet is clogged. Clean the water outlet.
Food products prevent that
water flows into the water col-
lector.
Make sure that food products
do not touch the rear plate.
Water flows on the floor. The melting water outlet is not
connected to the evaporative
tray above the compressor.
Attach the melting water outlet
to the evaporative tray.
Door is misaligned or interferes
with ventilation grill.
The appliance is not levelled. Refer to "Levelling".
9
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