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Before you call for service…
40
Problem Possible Causes What To Do
Orange glow in the freezer
Defrost heater is on. 7KLVLVQRUPDO
Refrigerator has odor Foods transmitting odor )RRGVZLWKVWURQJRGRUVVKRXOGEHWLJKWO\ZUDSSHG
to refrigerator.
.HHSDQRSHQER[RIEDNLQJVRGDLQWKHUHIULJHUDWRU
replace every three months.
Interior needs cleaning. 6HHCare and cleaning.
Door not closing Door gasket on hinge side $SSO\SHWUROHXPMHOO\WRWKHIDFHRIWKHJDVNHW
properly sticking or folding over.
A door bin is hitting a shelf 0RYHWKHGRRUELQXSRQHSRVLWLRQ
inside the refrigerator.
Moisture forms on Not unusual during periods :LSHVXUIDFHGU\
outside of refrigerator of high humidity.
Moisture collects inside Too frequent or too long 7KLVLVQRUPDOIRUWKHEHYHUDJHFHQWHU
(in humid weather, air door openings.
carries moisture into
Due to the higher humidity in the 7KLVLVQRUPDODQGPD\FRPHDQGJRDVGLIIHUHQWIRRG
refrigerator when doors
refrigerator, you may on occasion loads and environmental conditions change. Wipe dry
are opened)
experience fog or small amounts with a paper towel if desired.
of moisture in the refrigerator
compartment.
Interior light does No power at outlet. 5HSODFHIXVHRUUHVHWWKHEUHDNHU
not work
Light bulb burned out. 6HHReplacing the light bulbs.
For LED lights &DOO6HUYLFH
Water on kitchen floor Cubes jammed in chute. 3RNHLFHWKURXJKZLWKDZRRGHQVSRRQ
or on bottom of freezer
Hot air from bottom Normal air flow cooling motor.
of refrigerator In the refrigeration process, it is
normal that heat be expelled in
the area under the refrigerator.
Some floor coverings are sensitive
and will discolor at these normal
and safe temperatures.
Refrigerator never Adaptive defrost keeps This is normal. The refrigerator will cycle off after the door
shuts off but the compressor running during remains closed for 2 hours.
temperatures are OK door openings.
Refrigerator beeping Door open. Close door.
Food isn’t thawing/ Packaging. Increase time or re-package in plastic.
chilling
Wrong weight selected. Select a larger weight.
Item with high fat content. 6HOHFWDODUJHUZHLJKW
Not using Chill/Thaw tray. Place items on tray and allow space in between items for
better airflow.
Actual temperature not Unit just plugged in. Allow 24 hours for system to stabilize.
equal to Set temperature
Door open for too long. Allow 24 hours for system to stabilize.
Warm food added to refrigerator. Allow 24 hours for system to stabilize.
Defrost cycle is in process. Allow 24 hours for system to stabilize.
SelectTemp or Beverage Refrigerator compartment This is normal. In order to minimize energy usage,
Center feature is not temperature control is set the SelectTemp and Beverage Center features are
working at warmest setting. disabled when the refrigerator temperature control
is set at the warmest setting.
Beverage Center feature Press Beverage Center pad to restart.
turns off after six months
of continuous operation.
While QuickFreeze
™
is 7KLVLVQRUPDO
enabled, the actual
freezer temperature
may drop as low as
–3°F (–19°C)
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