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Problem Possible Cause What To Do
Washer will not drain— Kinked drain hose or drain • Ensure that the drain hose is not kinked. Per the
water standing in located higher than 8′ above floor recommended installation instructions, the drain outlet
the tub cannot be over 8′ above the floor.
Water leaks every load Hoses not installed correctly • Check all fill and drain hose connections to ensure that
they are tight and secure.
Water leaks Oversudsing of detergent • Oversudsing may create leaks, and may be caused by
the type and amount of detergent used. High-efficiency
detergent is recommended. Make sure that detergent
and any additives are put into the correct dispenser bins.
Follow the detergent manufacturer’s recommendations
for the amount of detergent, but try using less detergent,
especially if home water conditioning or water softening
units are used.
Incomplete or no Detergent bins clogged from • Make sure that detergent and additives are put into
dispensing of detergent incorrect filling the correct dispenser bins. If liquid detergent is used,
make sure that the liquid detergent insert box is in the
dispenser bin. If powdered detergent is used, make sure
that the liquid detergent insert box is not used. Liquids
must be put in the fabric softener and pretreat bins.
For all detergent types, always make sure that the
dispenser box is fully closed before the start of the cycle.
Too much detergent used • Make sure that the suggested amount of detergent is
used per the manufacturer’s recommendations. You may
also dilute the detergent with water to the maximum
fill line on the bin to avoid clogging. High-efficiency
detergent is recommended for this washer.
Insufficient water supply • Make sure that the water supply is turned on. Make sure
that the water faucets are turned to their completely
open positions.
Normal residue • Normal operation. Residue may remain in the bins of
the dispenser box. The dispenser box may be removed
for occasional cleaning with warm water and a scrub
brush. The liquid detergent insert box and siphon
caps may also be removed from the detergent bin for
occasional cleaning. Remember that only liquid may be
used in the fabric softener and pretreat bins. Powder
will not dispense from the fabric softener or pretreat bins.
Premature Bleach bin filled for future load • You cannot store bleach in the dispenser for future use.
dispensing The bleach bin will be dispensed every load for optimal
of bleach safety of the washer.
Overfilling the bleach bin • Overfilling the bin with bleach may lead to premature
dispensing. There is a maximum fill line indicated on
the bleach bin to help avoid overfilling.
Clogging of bleach Bleach bin is not seated • Make sure that the bleach cover is properly seated and
snapped into place before the start of the cycle.
Insufficient cleaning • You may remove and clean the bleach cover with warm
water and a scrub brush to clear clogging.
Poor stain removal Presoak not selected • When stain inspector is used, presoak temperature and
time are automatically selected. If you choose not to use
the stain inspector, we recommend that you select
presoak when defining your wash cycle. Always make sure
that any additives, such as your high-efficiency liquid
detergent, are added to the pretreat dispenser bin
before starting the cycle. Always reference your clothes
care label before treating stains.
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Before you call for service…
Consumer Support Troubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
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