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22
Troubleshooting
Before calling a service supplier,
please check the following possible causes.
If... Possible cause How to fix
White or glittering
flakes floating in
the hot water.
Rough milky white
substancess are
adhered to inner
container.
●
The cause of this is “scale”. (see P.20)
It is not flakes of fluororesin.
* Water with a large content of minerals in it
such as mineral water or ionized water, is
more likely to cause a scale or white layer in
the hot water.
●
Clean the inner container with a
wet soft sponge. (See P.20)
●
If the “scale” still remains, clean
with citric acid. (See P.21)
Boiling sounds
become louder.
●
When “scale” adheres, boiling sounds become
louder.
Hot water has
odors of chlorine.
●
Odors of chlorine remain depending on the
amount of chlorine in tap water.
●
Press key to reduce the
chlorine. (See P.16)
Hot water has an
unpleasant odor.
●
When the unit is new, resin used in the manufacturing process may give off a mild odor.
This will disappear with use.
●
If the unit is placed on surfaces such as a vinyl sheet, the odor may be carried over into the
water.
Hot water comes
out by itself.
●
Water has been added above maximum water
level.
●
Lower the water level.
Hot water does not
flow out smoothly.
●
The mesh filter may be clogged with “scale”.
(See P.20)
●
When scale accumulates in the inner container
and remaining hot water is low, hot water does
hot flow out smoothly.
●
Immediately after boiling, hot water may not flow
out smoothly.
●
Clean the filter with a brush.
●
If the “scale” cannot be removed,
replace the filter (See P.23)
The indicator lights
flash alternately.
●
Overheating protection has been activated
(See P.15)
●
Add water and press key.
●
The indicator lights may flash alternately by
adding boiling water or the way the water is
supplied.
●
Press key.
●
When the inner container is cleaned with citric
acid, citric acid has built up on the bottom.
●
Disconnect the plug, and stir the
citric well to dispose.
Hot water does not
dispense.
●
The automatic lock has been engaged.
●
Press key.
●
If the problem is not fixed after checking the above possible causes, or if you think something is strange, disconnect the
body plug from the unit. Wait at least 10 seconds and then re-connect the plug.
●
The semi-transparent inner part inside the lid may become yellowish. This does not affect operation of the unit.
●
The rattling noise in the lid is made by small ball-shaped components which prevent water from flooding out
if the unit topples over.
●
If the room temperature is very high, the outside of the main unit may reach about 130°F (55°C).
The unit does not
turn on.
●
You poured in water directly from a tap.
●
It is broken if the electric
components are immersed in
water.
Contact the store where you
purchased the unit for repair.
●
You put the unit on the sink.
●
You turn the unit upside down with its bottom wet.
●
You washed the unit in water.
“Reboil” and “180”
indicator lights
flash alternately.
●
This is malfunction of the sensor.
●
Contact the stores where you purchased.
Troubleshooting
06_USA_OM_NC-EG2200_3000_4000_EN.indd 2206_USA_OM_NC-EG2200_3000_4000_EN.indd 22 12/14/2558 BE 15:5012/14/2558 BE 15:50
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