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9
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear, then tapped
out again to ensure all excess water is removed. (Tap on the plastic rim, not the
filter material.) Leave to dry completely for a minimum of 24 hours.
• It is normal for the filter in the ball to turn grey in color.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the white arrows align.
• When refitting the outer cover of the ball, keep turning the central locking dial
clockwise. When it starts to click it is locked.
• To watch a short online video visit: www.dyson.com/dc50filterwash
CLEARING BLOCKAGES – THERMAL CUT-OUT
• This machine is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes blocked the
machine may overheat and automatically cut-out.
• If this happens, follow the instructions below in ‘Looking for blockages’.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
• Leave to cool down before checking the filters or for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the wand from
the hose.
• Release the hose from the machine by pressing the red tab on the base of the
hose –you can see it from the front of the machine.
• Check for blockages in the hose.
• BEWARE OF SHARP OBJECTS WHEN CHECKING FOR BLOCKAGES.
• To refit the hose, align the guides on the base of the hose with the channels in
the neck of the airway. Ensure the red tab faces the front of the machine. Push
the hose on. It will click into place. To refit the wand follow the instructions above
in the ‘Operation’ section.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassemble/reassemble’.
• To look for blockages in the front airway between the ball and the cleaner
head you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’ below on how to do this.
• To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the elasticated rear connection. Pull the plastic
connector towards you to release from the upper airway. To replace it, pull it
a little way out on the horizontal so that it aligns with the upper airway. Gently
release it so it pulls itself back into place.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut off. If this happens, you will need to
remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Please note that the brush bar contains carbon fiber brushes. Take care if
coming into contact with these brushes, as they may cause minor skin irritation.
Wash your hands after handling the brushes.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your warranty.
BASE PLATE - DISASSEMBLE/REASSEMBLE
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
• Lie the machine on its front.
• There is a red latch on the connection between the ball and cleaner head. Slide
it towards the ball, supporting the machine as you do so.
• Pull the cleaner head away from the machine. Use a constant, firm pressure.
• At each end of the cleaner head are two red levers:
– pivot the levers up and out towards the end of the cleaner head until they click
– hinge the base plate open.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate pivot both levers back into position so they are flush
with the surface of the cleaner head.
• Lie the machine on its back.
• Fit the cleaner head back onto the connections underneath the front part of the
ball. Slide the cleaner head up into the channels either side of the airway. Push
firmly: the cleaner head will click into place and the red latch will engage.
BRUSH BAR – TROUBLESHOOTING
• If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
• For additional online help visit: www.dyson.com/DC50brushbarmaintenance
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the Dyson Helpline with
your serial number and details of where and when you bought the machine.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we can discuss
the available options. If your Dyson machine is under warranty, and it is a
covered repair, it will be repaired at no cost.
The serial number can be found on the rating plate which is on the main body of
the machine behind the clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline, 1-866-277-4649.
• Complete the enclosed Warranty Form and post it to us.
This will confirm ownership of your Dyson machine in the event of an insurance
loss, and enable us to contact you if necessary.
5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
WARRANTY.
WHAT IS COVERED
Your Dyson machine is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
This warranty provides, at no extra cost to you, all labor and parts necessary
to ensure your machine is in proper operating condition during the warranty
period. This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson, Inc. shall not be liable for costs, damages or repairs incurred as a result
of:
• Machines purchased from an unauthorized dealer.
• Careless operation or handling, misuse, abuse and/or lack of maintenance or
use not in accordance with the Dyson Operating Manual.
• Use of the machine other than for normal domestic purposes within the United
States, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine.
• Normal wear and tear, including normal wearing parts, such as clear bin, belt,
filter, brush bar, hose assembly and power cord (or where external damage or
abuse is diagnosed), carpet or floor damage due to use not in accordance with
manufacturer’s instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at
www.dyson.com
• Before service can take place, the terms of the limited warranty require that you
contact the Dyson Helpline with your model name/number, serial number, date
and place of purchase.
• Please keep your purchase receipt in a safe place to ensure you have this
information.
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline. Most
issues can be rectified over the telephone by our trained Customer Care staff. If
this is not possible Dyson, Inc. will arrange for your machine to be repaired and
returned in full working order at no extra cost to yourself.
WARRANTY LIMITATION AND EXCLUSIONS
• Any implied warranties relating to your machine including but not limited to
warranty of merchantability or warranty of fitness for a particular purpose, are
limited to the duration of this warranty. This limitation is not allowed by some
States and so this limitation may not apply to you.
• Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson, Inc. will not be liable for any consequential damages
or incidental damages you may incur in connection with your purchase and
use of your machine. This limitation is not allowed by some States and so this
limitation may not apply to you.
• This limited warranty gives you specific legal rights. You may also have other
rights which vary by State.
• This limited warranty is not transferable.
IMPORTANT DATA PROTECTION INFORMATION
• If you choose to opt-in to receive communications from us, your details will be
held by Dyson or others on behalf of Dyson so that we can assist you more
quickly with our Dyson Helpline. From time to time, Dyson may send you special
offers and news of our latest innovations.
• For more information about our data collection practices, please refer to the
Dyson privacy policy at www.dyson.com/privacy.
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Recycle where
possible.
PRODUCT INFORMATION
Please note: Small details may vary from those shown.
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