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LIMITED WARRANTY FOR SHARP TVs
Congratulations on your purchase!
IMPORTANT: Please keep the original packaging materials and original receipt in
case your TV needs to be serviced.
Hisense USA Corporation ("Hisense"), under its one or more licenses from Sharp Corporation,
hereby warrants to the first purchaser for this Sharp, Aquos or Quattron television (“Product”),
when shipped in its original container and sold or distributed in the United States and Puerto Rico
by an authorized Hisense dealer, and provided that this Product was not sold either “as is”, “with
all faults”, “sales final” or per similar terms, that this Product will, during the applicable warranty
period as stated solely in this Limited Warranty, be free from defects in material and workmanship.
Hisense will, solely within the applicable warranty period, and at Hisense’s sole discretion, either
repair the defective Product or provide the first purchaser with a like refurbished product of
similar or better quality.
HOW TO GET SERVICE
Warranty service may be obtained upon delivery of the Product, together with proof of original
purchase (including the date of purchase) and a copy of this Limited Warranty to an authorized
Hisense service provider or an authorized Hisense service center or dealer. Hisense’s contact
information is provided below.
Warranty Service and Troubleshooting Information for Customers in the
United States and Puerto Rico
To obtain warranty service and troubleshooting information, contact the Hisense Consumer
Electronics Care Center at 1-888-935-8880 (Monday–Friday from 9 a.m. to 9 p.m. EST, Saturday-
Sunday from 9 a.m. to 6 p.m.) or Email [email protected]. You can also visit our website
at www.sharptvusa.com
ON-SITE SERVICE
On-site service requires that an authorized service provider be given clear, complete and easy
access to the Product. On-site service does not include that the service provider removes,
reinstalls or transports the Product. It is possible that certain on-site repairs will need to be
completed off site, and at Hisense's discretion, require that the Product to be shipped directly to
Hisense’s warehouse. Once Hisense receives the Product and repairs or replaces it, Hisense will
return the repaired/replaced Product back to the original purchaser.
TERMS AND CONDITIONS
This limited warranty shall not apply to:
(a) Any defects caused or repairs required as a result of abusive operation, negligence, accident,
improper installation or inappropriate use as outlined in the owner's manual or other applicable
Product documentation.
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(b) Any defects caused or repairs required as a result of any Product that has been tampered with,
modified, adjusted or repaired by any person other than Hisense, a Hisense authorized service
provider or a Hisense authorized service center or dealer.
(c) Any defects caused or repairs required as a result of the use of the Product with items not
expressly specified or approved by Hisense in writing, including but not limited to, head cleaning
tapes and/or chemical cleaning agents.
(d) Any replacement of accessories, glassware, consumable or peripheral items required through
normal use of the Product, including but not limited to, earphones, remote controls, batteries, etc.
(e) Any cosmetic damage to the Product surface or exterior that has been defaced or caused through
normal wear and tear.
(f) Any defects caused or repairs required as a result of damage caused by any external or
environmental conditions, including but not limited to, transmission line/power line voltage or
liquid spillage or acts of God.
(g) Warranty claims for Products returned with illegible or without appropriate model, factory serial
number and CSA/cUL markings.
(h) Any Products used for rental or commercial purposes.
(i) Any installation, consumer instruction, delivery, setup, adjustment, and/or programming charges.
(j) A Product that is not installed in accordance with installation instructions included with the
Product.
(k) Any signal reception problems (including antenna), images “burnt” into the screen, availability
of third-party provided services or content (including, without limitation, image, audio or video
content).
No other entity other than Hisense is authorized to extend, enlarge or transfer this warranty on
behalf of Hisense.
The express warranties in this limited warranty are, in lieu of and, except to the extent prohibited
by applicable law, Hisense disclaims all other warranties and conditions, express or implied,
whether arising by law, statute, by course of dealing or usage of trade, including, without limitation,
implied warranties or conditions of merchantability and/or quality, fitness for a particular use or
purpose, and/or non-infringement. Limitations: (a) Hisense shall not be liable for any incidental,
special, consequential, economic, exemplary or indirect damages of any kind or nature (including
lost profits or damages for loss of time or loss of use or loss of data) arising from or in any
connection with the use or performance of a Product or a failure of a Product, even if Hisense is
aware of or has been advised of the possibility of such damages; (b) the remedies described in this
limited warranty constitute complete fulfillment of all obligations and responsibilities of Hisense
to the purchaser with respect to the Product and shall constitute full satisfaction of all claims,
whether based on contract, negligence, strict liability or otherwise. Some states may not allow the
exclusion or limitation of certain damages, or limits on the duration or voiding of implied
warranties or conditions; in such states, the exclusions and limits herein may not apply. This limited
warranty is governed by the laws of the Georgia, USA.
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WARRANTY PERIODS
All warranty periods shall be calculated from the date of original purchase.
LCD/LED TV: 1 year (replacement Product and parts assume the remaining original warranty
period, or ninety (90) days, whichever is longer).
3D Glasses and Remote Control: Ninety (90) days.
This Warranty is only valid in the United States and Puerto Rico and only applies to Products
sold/distributed and serviced in the United States and Puerto Rico.
NO WARRANTIES (WHETHER EXPRESS OR IMPLIED) INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE SHALL APPLY AFTER THE EXPRESS WARRANTY
PERIOD STATED ABOVE, AND NO OTHER EXPRESS WARRANTY OR GUARANTY
GIVEN (BY ANY PERSON, FIRM OR ENTITY WITH RESPECT TO THE PRODUCT)
SHALL BE BINDING ON HISENSE. THIS WARRANTY IS THE EXCLUSIVE
WARRANTY WITH RESPECT TO THE PRODUCT AND HISENSE IS THE EXCLUSIVE
WARRANTY PROVIDER FOR THE PRODUCT. REPAIR OR REPLACEMENT IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. HISENSE SHALL NOT BE LIABLE FOR
ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE,
MISUSE OR INABILITY TO USE THE PRODUCT. NOTWITHSTANDING THE
FOREGOING, CONSUMER’S RECOVERY AGAINST HISENSE SHALL NOT EXCEED
THE PURCHASE PRICE OF THE PRODUCT SOLD BY HISENSE. THIS WARRANTY
SHALL NOT EXTEND TO ANYONE OTHER THEN THE ORIGINAL PURCHASER
WHO PURCHASED THE PRODUCT AND IS NOT TRANSFERABLE.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or
limitation of incidental or consequential damages or allow limitations on warranties; therefore, the
limitations or exclusions stated above may not apply to purchaser. This Warranty gives purchaser
specific rights and purchaser may have other rights, and purchaser may also have other rights which
vary from state to state.
CUSTOMER RECORD (Please retain for your records)
Date of Purchase: ............................................................
Store/Dealer: ...................................................................
Model No.: ......................................................................
Serial No.: .......................................................................
