Notes The illustrations shown in this user guide are only for reference. The actual product may differ slightly.


Note Have someone push against the top of the freezer to help take some weight off the leveling foot, making it easier to adjust.
Check your local power source. This freezer requires a 115V, 60Hz power supply.
Use a receptacle that accepts the grounding prong. The power cord is equipped with a 3-prong (grounding) plug which mates with a standard prong (grounding) wall outlet to minimize the possibility of electric shock hazard from this freezer. We recommend that the freezer be plugged into an electrical circuit serving only this appliance and that the circuit cannot be turned off with a switch or pull-chain.
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Using a 3-prong plug and outlet
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Using a grounding adapter
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Notes
• The illustrations shown in this user guide are only for reference. The actual product may differ slightly.
• The screws and wrench are in the plastic bag.
1 Unplug the freezer.
2 Screw the extended-head screws into the door holes with a Phillips screwdriver. Do not overtighten. The screw heads should extend above the surface of the door.

3 Loosen the hex screws on top and bottom of the handle with the hex wrench (provided) so that you can fit the handle over the extended head screws in the door.

4 Place the door handle over the heads of the screws, then tighten the hex screws.
The storage life of frozen foods varies and the recommended storage time should not be exceeded.
Place frozen food into the freezer as quickly as possible after purchase. If there are instructions on the packet, carefully follow these instructions regarding storage times.
Pre-packed, commercially frozen food should be stored in accordance with the frozen food manufacturer's instructions for a three star frozen food storage compartment or home freezer.
Shelves are provided for the organization of odd-shaped items.
1 Plug in your freezer. Wait for 30 minutes, then open the freezer door to determine if the freezer is working properly.
2 Press and hold Lock for three seconds, then + or - on the control panel to set the temperature inside the freezer. A beep sounds when the MAX or MIN temperatures are reached. The default temperature is 0° F (-18° C). The temperature range of Freezer mode is 10° F ~-11° F (-12° C~-24° C). The temperature range for Fridge mode is 35 ~ 46° F (2° C ~ 8° C).
Notes
To prevent accidental activation, the control panel automatically locks after 30 seconds of inactivity. To use the control panel, you must unlock it first.
Press and hold the Lock button on the control panel for three seconds to lock the control panel. The lock icon turns on and the control panel beeps. Press again for another three seconds to unlock it. The lock icon turns off and the panel beeps.
This freezer has an advanced design feature that lets you change it from a freezer to a refrigerator.
The Freezer/Fridge light on the control panel indicates the current mode.
The quick freeze mode lowers the temperature below the normal operating temperature to quickly freeze foods.
The quick freeze mode turns off after three hours, if the temperature falls below -13° F (-25° C). If the temperature does not fall below -13° F (-25° C), the quick freeze mode turns off after 24 hours. You can press the button a second time to exit quick freeze mode.
Your freezer is designed for year-round use with only minimal cleaning and maintenance. We recommend that you do the following every time you clean it to keep your freezer running odor free and efficiently:
Caution To prevent damage to the finish, do not use gasoline, benzine, thinner, or other solvents, and do not use abrasive cleaners.
Caution Use extreme caution with children. The unit should not be accessible to child's play.
The freezer is having trouble maintaining a cold temperature. You will get this alert if:
The LED on control panel turns on and a beep sounds. If the temperature returns to a normal range, the alert turns off. You can also press any button to turn it off. Here are some possible causes:
If the door is open for more than five minutes, the door open alert is activated a buzzer sounds intermittently. Close the door to turn off the alert and check to make sure that nothing is blocking the door, preventing it from closing. Also, check to make sure that the freezer is level. An unlevel freezer may prevent the door from closing properly.
Caution Do not try to repair your freezer yourself. Doing so invalidates the warranty.
If a fault is detected, the display shows one of the following codes. If a fault is indicated, call for service:
| Fault code | E2 | E5 | E7 |
| Description | Temperature sensor fault | Defrost sensor fault | Ambient Temperature sensor fault |
| PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| E2 appears on the display | Temperature sensor failure. | Call for service. |
| E5 appears on the display | Defrost sensor failure. | Call for service. |
| E7 appears on the display | Ambient temperature sensor failure | Call for service. |
| High Temp and Door Open alerts | See “Understanding Alerts” on page 15. | |
| The freezer does not operate |
The freezer is unplugged. | Make sure that the freezer is plugged in and that the plug is pushed completely into the outlet. |
| The fuse on the circuit is blown or the circuit breaker is tripped. | Check the house fuse/circuit breaker box and replace the fuse or reset the circuit breaker. | |
| Power failure. | If a power failure occurs, the freezer turns off. Wait until the power is restored. | |
| The freezer door does not close completely | Food packages are interfering with the door. | Move the food packages or remove some food. |
| The door gaskets are dirty. | Clean the door gaskets. | |
| The freezer may not be level. | Level the freezer. | |
| Food in the freezer is not cold |
The door has been opened too often or was not closed properly. | Make sure that the door is closed properly. |
| You have just added a large amount of food to the freezer. | Allow time for the new food to cool, then check again. | |
| The door is not closed completely. | Check the door gasket and food distribution and make sure that the door closes completely. | |
| The freezer has recently been disconnected for a period of time. | Allow time for the freezer to cool before adding food. Four hours are required for the freezer to cool down completely | |
| The thermostat is set too warm. | Set the thermostat to a colder setting. | |
| The freezer makes unusual noises or vibrations |
The freezer may not be level on the floor. | Level the freezer with the leveling feet. |
| The body of the freezer is touching a wall. | Move the freezer out from the wall. | |
| Metal parts undergo expansion and contraction. | This is normal. | |
| Refrigerant is circulating throughout the system. | This is normal. | |
| Moisture is building up in the interior of the freezer |
The door has been opened too often or was not closed properly. | Make sure that the door is closed properly |
| The freezer is in a location that is very humid. | Move the freezer to a dryer location. | |
| The weather is hot and humid. | This is normal | |
| The freezer door does not close completely |
Food packages are interfering with the door. | Move the food packages or remove some food. |
| The door gaskets are dirty | Clean the door gaskets. | |
| The freezer is not level. | Level the freezer with the leveling feet. | |
| The compressor turns on and off frequently |
The room temperature is hotter than normal. | This is normal. |
| You have just added a large amount of food to the freezer. | Allow time for the new food to cool, then check again. | |
| The door is not closed completely or was opened too often. | Check the door gasket and food distribution and make sure that the door closes completely. | |
| The freezer has recently been disconnected for a period of time. | Allow time for the freezer to cool before adding food. Four hours are required for the freezer to cool down completely | |
| The thermostat was not set correctly. | Set the thermostat to the correct setting |
| PROBLEM | POSSIBLE CAUSE | POSSIBLE SOLUTION |
| The control panel is unresponsive | The control panel is locked. | Press and hold the Lock button for three seconds to unlock the control panel. |
| I got an alert that the door is open | The door is open. |
Close the door. Make sure that nothing is blocking the door. Make sure that the freezer is level. |
| I got an alert that the temperature is too high |
Warm foods may have recently been added to the freezer. | Wait for the foods to cool. |
| The temperature is set too high or too low. | Adjust the temperature. | |
| The room that the freezer is located in is too warm. | Wait for the room temperature to drop. |
Reference file: Insignia NS-UZ17SS0 - 17.0 Cu. Ft. Upright Convertible Freezer/Refrigerator
Series: NS-UZ17WH0, NS-UZ17SS0, NS-UZ21WH0
Additionally, the document applies to other Insignia models: NS-UZ17WH0, NS-UZ21WH0