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49-2000382 Rev.1 21
TROUBLESHOOTING TIPS
Problem Possible Cause What To Do
Excessive smoking
during clean cycle
Excessive soil or grease. Press Cancel on the pad to the right of the screen to
stop the cycle. Open the windows to rid the room of
smoke. Wait until the door unlocks. Wipe up the excess
soil and reset the clean cycle.
Excessive smoking
during broiling
Food too close to burner element. Lower the rack position of the food.
Oven door will not open
after a clean cycle
Oven too hot. Allow the oven to cool below locking temperature.
Oven not clean after a
clean cycle
Oven controls improperly set. See the Cleaning the Oven section.
Oven was heavily soiled. Clean up heavy spillovers before starting the clean cycle.
Heavily soiled ovens may need to self-clean again or for
a longer period of time.
“F— and a number or
letter” are displayed on
LCD screen
You have a function error code. Press Dismiss on the LCD screen. Allow the oven to
cool for one hour. Put the oven back into operation.
If the function code repeats. Disconnect all power to the oven for at least 30 seconds
and then reconnect power. If the function error code
repeats, call for service.
LCD is not functioning
properly
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Oven controls improperly set. See the Cooking Modes or Settings section to ensure
proper use. Ensure unit is updated to the most recent
software update.
LCD screen is locked. Unlock the screen by pressing the Unlock icon. If this
does not correct the issue, cycle power at the circuit
breaker and ensure unit is updated to the most recent
software update.
LCD is faulty. Cycle power at the circuit breaker and ensure unit is
updated to the most recent software update. If issue
persists, call service to assess the issue.
Power outage, clock
resets
Power outage or surge Reset the clock. If the oven was in use, you must reset it
by pressing Cancel, setting the clock and resetting any
cooking function.
“Burning” or “oily” odor
emitting from the vent
This is normal in a new oven and will disappear in
time.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven section.
Strong odor An odor from the insulation around the inside of
the oven is normal for the first few times the oven
is used.
This is temporary and will go away after several uses or
a self-clean cycle.
Fan noise A cooling fan may automatically turn on. This is normal. The cooling fan will turn on to cool
internal parts. It may run for up to 1-1/2 hours after the
oven is turned off.
My oven door glass
appears to be "tinted" or
have a "rainbow" color.
Is this defective?
No. The inner oven glass is coated with a heat
barrier to reflect the heat back into the oven to
prevent heat loss and keep the outer door cool
while baking.
This is normal. Under certain light or angles, you may
see this tint or rainbow color.
Sometimes the oven
takes longer to preheat
to the same temperature
Cookware or food in oven The cookware or food in the oven will cause the oven to
take longer to preheat. Remove items to reduce preheat
time.
Number of racks in oven Adding more racks to the oven will cause the oven to
take longer to preheat. Remove some racks.
Different cooking modes The different cooking modes use different preheat
methods to heat the oven for the specific cooking mode.
Some modes will take longer than others (i.e. convection
bake multi).
Oven will not work
remotely
Router issues, no wireless signal, etc. For assistance with oven wireless network connectivity,
please call 1-800-220-6899.
Oven is not connected.
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