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15
Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Dryer Operation
Dryer will not run Door not closed completely. Make sure the dryer door is closed completely.
START/PAUSE not touched rmly
or held long enough.
Touch and hold START/PAUSE 2–5 seconds.
Household fuse is blown or circuit
breaker has tripped.
There may be 2 household fuses or circuit breakers for
the dryer. Check that both fuses are intact and tight, or that
both circuit breakers have not tripped. Replace the fuses
or reset the circuit breaker. If the problem continues, call
an electrician.
Incorrect power supply. Electric dryers require 240-volt power supply. Check with
a qualied electrician.
Wrong type of fuse. Use a time-delay fuse.
Dryer will not heat Household fuse is blown or circuit
breaker has tripped.
The drum may be turning, but you may not have heat.
Electric dryers use 2 household fuses or circuit breakers.
Replace the fuses or reset the circuit breaker. If the problem
continues, call an electrician.
Incorrect power supply. Electric dryers require 240-volt power supply. Check with
a qualied electrician.
Supply line valve not open. For gas dryers, make sure that the valve on the gas supply
line is open.
Unusual Noise
Humming or whining noise
with Steam cycle selected
(on some models)
Water pump or water inlet valve
(depending on model) on dryer is
running.
The water pump or water inlet valve on the dryer is used
during the Steam function. If the dryer has just been installed
or unused for an extended period, the pump or valve may be
louder and run longer. This is normal.
NOTE: The valve may make this noise even with no water
line connected.
Thumping noise Dryer hasn’t been used in a while. This is due to temporary at spots on the drum rollers.
The thumping sound will diminish after a few minutes.
Rattling or vibrating noise A small object caught between the
edges of dryer drum.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
Dryer isn’t properly leveled. The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in rm
contact with the oor.
Clothing is balled up in dryer. When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
Clicking noise Gas valve operating. On gas dryers, you may hear the gas valve clicking as it
opens and closes. This is normal.
Loud humming or
increased noise during
cycle
Load is packed tightly or exhaust vent
is blocked.
Reduce load size to recommended load size in “Cycle
Guide.” Run the dryer for 5–10 minutes. Hold your hand
under the outside exhaust hood to check air movement. If
you do not feel air movement or air movement is minimal,
clean exhaust system of lint or replace exhaust vent with
heavy metal or exible metal vent. See the Installation
Instructions.
Dryer Results
Clothes are not drying
satisfactorily or drying
times are too long
EcoBoost
™
option is on. For optimal dry times, turn off the EcoBoost
™
option.
For optimal energy, turn on the EcoBoost
™
option.
Lint screen is clogged with lint. Clean lint screen before each load.
The exhaust vent or outside exhaust
hood is clogged with lint, restricting air
movement.
Run the dryer for 5–10 minutes. Hold your hand under
the outside exhaust hood to check air movement. If you
do not feel air movement or air movement is minimal, clean
exhaust system of lint or replace exhaust vent with heavy
metal or exible metal vent. See the Installation Instructions.
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