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Cadillac XT4 Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12017481) - 2019 - CRC - 11/5/18
340 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 340
Customer Assistance Offices . . . . 342
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 343
Online Owner Center . . . . . . . . . . . . . 343
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 344
Roadside Ser vice . . . . . . . . . . . . . . . . . 344
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 346
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 346
Collision Damage Repair . . . . . . . . . 347
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 349
Radio Frequency Statement . . . . . 350
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 350
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 351
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 351
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Event Data Recorders . . . . . . . . . . . . 352
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353
Infotainment System . . . . . . . . . . . . . 353
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
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