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25
Troubleshooting
Problem Possible Cause Remedy
Unit runs but
produces very little
ice.
• Dirty condenser coils.
• High air temperature
around unit.
• Scale and mineral
buildup in unit.
• Inadequate airflow at
the front of the unit.
• Missing or loose
reservoir drain plug.
• Cleaning cycle recently
performed.
• Clean the condenser. See
Maintenance.
• Surrounding air temperature
of over 90°F (32°C). Low
ice production at high
temperatures is normal.
• Clean unit. See Maintenance.
• Remove items blocking airflow.
• Make sure reservoir drain plug
is securely in place.
• Allow unit to reach the set
temperature to produce ice
normally.
Ice is slow to
release or does not
release from the
evaporator.
• Ice-making system is
dirty.
• Unit is not level.
• Run unit through automatic
clean cycle. See Maintenance.
• See Leveling the Unit.
Poor ice quality
(soft or unclear).
• Poor incoming water
quality.
• Ice-making system is
dirty.
• Consult a qualified plumber
to test the water quality and
recommend appropriate
treatment.
• Run unit through automatic
clean cycle. See Maintenance.
Unit produces
shallow or
incomplete cubes,
or the ice fill pattern
on the evaporator
is incomplete.
• Low water level.
• Hot incoming water.
• Incorrect incoming
water pressure.
• Unit is not level.
• Check to see that overflow
tube is fully seated.
• Connect the unit to a cold
water supply. See Installation.
• Water pressure must be 20 -
120 ps.
• See Leveling the Unit.
Water leaking from
under the unit.
• Supply line leaking.
• Fill tube leaking.
• Bin drain leaking.
• Unit not level
• Check to see that the water
inlet line is attached to inlet
valve properly. See Connecting
the Water Supply.
• Check connection at water
valve outlet.
• Check integrity of bin drain
hose and clamp.
• See "Leveling the Unit" section.
Ice storage bin full
of water.
• Obstructed drain. • Check to see that storage
bin drain opening is free from
obstruction and debris. Check
pump and drain line.
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