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8 Troubleshooting
This chapter summarizes the most common problems you could encounter with the air
purifier. If you are unable to solve the problem with the information below, visit www.
philips.com/support or call 1-866-309-8817 for assistance.
Problem Possible solution
The air purier
does not work
even though it is
plugged in to the
wall outlet and
switched on.
• Try a different electrical outlet or check the wall switch.
• The filter alert status is displaying the filter code. Replace
the corresponding filter and reset the filter lifetime counter
(see chapter "Replacing the filter").
• If the problem persists, visit www.philips.com/support or
call 1-866-309-8817 for assistance.
The air purier
does not work
even though it is
switched on.
• The filter replacement indicator has been on continuously
but you have not replaced the corresponding filter, and the
air purifier is now locked. In this case, replace the filter and
reset the filter lifetime counter.
The air purier
accidentally
powers o.
• The air purifier restarts automatically and goes to the
previous mode when the power resumes.
The Wi-Fi setup is
not successful.
• If the router your purifier is connected to is dual – band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purifier again. 5Ghz networks are not
supported.
• Web authentication networks are not supported.
• Check if the purifier is within range of the Wi-Fi router. You
can try to locate the air purifier closer to the Wi-Fi router.
• Check if the network name is correct. The network name is
case-sensitive.
• Check if the Wi-Fi password is correct. The password is
case-sensitive.
• Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
• The Wi-Fi connectivity can be interrupted by
electromagnetic or other interferences. Keep the appliance
away from other electronic devices that may cause
interferences.
• Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
• Consult the help section in the App for extensive and up-
to-date troubleshooting tips.
17EN
English
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