www.lg.com
OWNER'S MANUAL
WASHING
MACHINE
Before beginning installation, read these instructions carefully.
This will simplify installation and ensure that the product is
installed correctly and safely. Leave these instructions near the
product after installation for future reference.
AU ENGLISH
WD1408NCW WD1409NCW WD1409NCE
MFL70203903
Rev.00_080217
Copyright © 2017 LG Electronics Inc. All Rights Reserved.
TABLE OF CONTENTS
This manual may contain images or
content different from the model you
purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS .................................................................3
IMPORTANT SAFETY INSTRUCTIONS .................................................................3
INSTALLATION ..................................................................................8
Parts ........................................................................................................................8
Accessories .............................................................................................................8
Specifications ..........................................................................................................9
Installation Place Requirements ............................................................................10
Unpacking and Removing Transit Bolts ................................................................. 11
Using Anti-Slip Sheets (Optional) ..........................................................................12
Wooden Floors (Suspended Floors) ...................................................................... 12
Leveling the Appliance ...........................................................................................13
Connecting the Water Supply Hose.......................................................................13
Installing the Drain Hose .......................................................................................16
OPERATION .....................................................................................17
Using the Washing Machine .................................................................................. 17
Sorting Laundry .....................................................................................................18
Adding Cleaning Products .....................................................................................19
Control Panel ......................................................................................................... 22
Programme Table ..................................................................................................23
Option Programme ................................................................................................28
SMART FUNCTIONS .......................................................................31
Using LG SmartThinQ Application ......................................................................... 31
Using Smart Diagnosis™ ......................................................................................34
MAINTENANCE ................................................................................ 35
Cleaning Your Washing Machine ...........................................................................35
Cleaning the Water Inlet Filter ...............................................................................35
Cleaning the Drain Pump Filter .............................................................................36
Cleaning the Dispenser Drawer .............................................................................37
Tub Clean ( ) (Optional) .................................................................................... 37
Caution on Freezing During Winter .......................................................................38
TROUBLESHOOTING .....................................................................40
Diagnosing Problems ............................................................................................40
Error Messages .....................................................................................................43
3
SAFETY INSTRUCTIONS
EN
The following safety guidelines are intended to prevent
unforeseen risks or damage from unsafe or incorrect
operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’
as described below.
This symbol is displayed to indicate matters and
operations that can cause risk. Read the part with this
symbol carefully and follow the instructions in order to
avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
To reduce the risk of explosion, fire, death, electric shock,
injury or scalding to persons when using this product,
follow basic precautions, including the following:
Children in the Household
This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety. Children should be supervised
to ensure that they do not play with the appliance.
4
EN
Installation
•Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
•This appliance should only be transported by two or more people
holding the appliance securely.
•Do not install the appliance in a damp and dusty place. Do not
install or store the appliance in any outdoor area, or any area that
is subject to weathering conditions such as direct sunlight, wind,
or rain or temperatures below freezing.
•Tighten the drain hose at connecting ends to avoid separation.
•If the power cord is damaged or the hole of the outlet socket is
loose, do not use the power cord and contact an authorized
service centre.
•Do not use a multi outlet power board, extension cable or double
adapter with this appliance.
•This appliance must not be installed behind a lockable door, a
sliding door or a door with a hinge on the opposite side to that of
the appliance, in such a way that a full opening of the appliance
door is restricted.
•This appliance must be earthed / grounded via the mains supply
lead. In the event of malfunction or breakdown, grounding will
reduce the risk of electric shock by providing a path of least
resistance for electric current.
•This appliance is equipped with a power cord having an
equipment-earthing / grounding conductor (earthing pin) and a
grounding power plug. The power plug must be plugged into an
appropriate outlet socket that is installed and earthed / grounded
in accordance with all local codes and ordinances.
•Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance
is properly grounded.
•Do not modify the power plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified
electrician.
5
EN
•Do not modify the power plug provided with the appliance. If it
does not fit the outlet, have a proper outlet installed by a qualified
electrician.
Operation
•Do not attempt to separate any panels or disassemble the
appliance. Do not apply any sharp objects to the control panel in
order to operate the appliance.
•Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner’s Manual. Use only
authorized factory parts.
•Do not put animals, such as pets into the appliance.
•Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
•Do not leave the appliance door open. Children may hang on the
door or crawl inside the appliance, causing damage or injury.
•Use a new hose or hose-set supplied with the appliance. Reusing
old hoses can cause a water leak and subsequent property
damage.
•Do not put in, wash or dry articles that have been cleaned in,
washed in, soaked in, or spotted with combustible or explosive
substances (such as waxes, wax removers, oil, paint, gasoline,
degreasers, drycleaning solvents, kerosene, petrol, spot removers,
turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.).
Improper use can cause fire or explosion.
•Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
•In case of flood, disconnect the power plug and contact the LG
Electronics customer information centre.
•Do not push down on the door excessively, when the appliance
door is open.
6
EN
•Do not push down on the door excessively, when the appliance
door is open.
•Do not touch the door during a high temperature programme.
•Do not use flammable gas and combustible substances (benzene,
gasoline, thinner, petroleum, alcohol, etc.) near the appliance.
•If the drain hose or inlet hose is frozen during winter, use it only
after thawing.
•Keep all washing detergents, softener and bleach away from
children.
•Do not touch the power plug or the appliance controls with wet
hands.
•Do not bend the power cable excessively or place a heavy object
on it.
•Do not wash rugs, mats, shoes or pet blankets, or any other items
other than clothes or small sheets, in this machine.
•This appliance must only be used for domestic household
purposes and should not be used in mobile applications.
•If there is a gas leakage (isobutane, propane, natural gas, etc.),
do not touch the appliance or power plug and ventilate the area
immediately.
Maintenance
•Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
•Disconnect the appliance from the power supply before cleaning
the appliance. Setting the controls to the OFF or stand by position
does not disconnect this appliance from the power supply.
7
EN
•Do not spray water inside or outside the appliance to clean it.
•Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
Disposal
•Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
•Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can
cause suffocation.
•Remove the door before disposing of or discarding this appliance
to avoid the danger of children or small animals getting trapped
inside.
8
INSTALLATION
EN
Parts
Transit bolts (x 4)
Power plug
Drawer
Control panel
Drum
Door
Drain hose
Drain tube
Drain pump filter
Cover cap (Location may
vary depending on products)
Adjustable feet (x 4)
1
2
3
4
5
6
7
8
9
10
11
Accessories
Cold supply hose (1
EA) (Option: Hot (1
EA))
Spanner Caps for covering
transit bolt holes
(Optional)
Anti–slip sheets (2 EA)
(Optional)
Elbow bracket for
securing drain hose
(Optional)
Tie strap (Optional)
9
EN
Specifications
Model
WD1409NCW
WD1409NCE
WD1408NCW
Wash Capacity 9 kg 8 kg
Power Supply 220 - 240 V~, 50 Hz
Size 600 mm (W) x 610 mm (D) x 850 mm (H)
Product Weight 67 kg
Permissible Water pressure 100 ~ 800 kPa (1.0 - 8.0 kgf / cm²)
Allowable temperature 5 – 35 °C
• The external hot water supply MUST NOT exceed 65°C
• No further backflow protection required for connection to the water supply.
• Permissible cold water temperature : 4 - 25°C
• Specifications subject to change by manufacturer.
• Country of origin: Made In China
• Appearance and specifications may change without notice to improve the quality of the product.
10
EN
Installation Place
Requirements
Location
2 cm
0.5 cm
2 cm10 cm
Level floor : Allowable slope under the entire
appliance is 1°.
**non tradotto** : Must be within 1 meter of
either side of the location of the appliance.
• Do not overload the outlet with more than one
appliance.
Additional Clearance : For the wall, 10 cm:
rear/2 cm: right & left side
• Do not place or store laundry products on top
of the appliance at any time. These products
may damage the finish or controls.
WARNING
• The plug must be plugged into an appropriate
outlet that is properly installed and grounded
in accordance with all local codes and
ordinances. Do not use or store this appliance
in any outdoor sheltered location. Avoid
installation where it will be exposed to direct
sunlight indoors.
Positioning
• Install the appliance on a flat hard floor.
• Make sure that air circulation around the
appliance is not impeded by carpets, rugs,
etc.
• Never try to correct any unevenness in the
floor with pieces of wood, cardboard or similar
materials under the appliance.
• If it is impossible to avoid positioning the
appliance next to a gas cooker or coal burning
stove, an insulation (85x60 cm) covered with
aluminum foil on the side facing the cooker or
stove must be inserted between the two
appliances.
• Do not install the appliance in rooms where
freezing temperatures may occur. Frozen
hoses may burst under pressure. The
reliability of the electronic control unit may be
impaired at temperatures below freezing point.
• Ensure that when the appliance is installed, it
is easily accessible for an engineer in the
event of a breakdown.
• With the appliance installed, adjust all four
feet using the transit bolt spanner provided to
ensure the appliance is stable, and a
clearance of approximately 5 mm is left
between the top of the appliance and the
underside of any worktop
• If the appliance is delivered in winter and
temperatures are below freezing, place the
appliance at room temperature for a few hours
before putting it into operation.
WARNING
• This equipment is not designed for maritime
use or for use in mobile installations such as
caravans, aircraft etc. It is not suitable for
commercial applications.
Electrical Connection
• Do not use an extension cord or double
adapter.
• Always unplug the appliance and turn off the
water supply after use.
• Connect the appliance to an earthed socket in
accordance with current wiring regulations.
• The appliance must be positioned so that the
plug is easily accessible.
• Repairs to the appliance must only be carried
out by qualified personnel. Repairs carried out
by inexperienced persons may cause injury or
serious malfunctioning. Contact your localan
authorised LG repairer.
11
EN
Unpacking and Removing
Transit Bolts
1
Lift the appliance off the foam base.
• After removing the carton and shipping
material, lift the appliance off the foam
base. Make sure the tub support comes
off with the base and is not stuck to the
bottom of the appliance.
• If you must lay the appliance down to
remove the carton base, always protect
the side of the appliance and lay it
carefully on its side. Do not lay the
appliance on its front or back.
Tub Support
(Optional)
Carton base
2
Remove the bolt assemblies.
• Starting with the bottom two transit bolts,
use the spanner (included) to fully loosen
all transit bolts by turning them
counterclockwise. Remove the bolt
assemblies by wiggling them slightly while
pulling them out.
Transit
bolt
Retainer
3
Install the hole caps.
• Locate the hole caps included in the
accessory pack or attached on the back.
Cap
NOTE
• Save the bolt assemblies for future use. To
prevent damage to internal components, Do
not transport the washing machine without
reinstalling the transit bolts.
• Failure to remove transit bolts and retainers
may cause severe vibration and noise, which
can lead to permanent damage to the washing
machine. The cord is secured to the back of
the washing machine with a transit bolt to help
prevent operation with transit bolts in place.
12
EN
Using Anti-Slip Sheets
(Optional)
If you install the appliance on a slippery
surface, it may move because of excessive
vibration. Incorrect leveling may cause
malfunction through noise and vibration. If this
occurs, install the anti-slip sheets under the
leveling feet and adjust the level.
1
Clean the floor to attach the anti-slip sheets.
• Use a dry rag to remove and clean foreign
objects and moisture. If moisture remains,
the anti-slip sheets may slip.
2
Adjust the level after placing the appliance
in the installation area.
3
Place the adhesive side of the anti-slip
sheets on the floor.
This side up
Adhesive side
4
Ensure the appliance is level.
• Push or rock the top diagonal edges of
the appliance gently to make sure that the
appliance does not rock. If the appliance
rocks, level the appliance again.
NOTE
• You can obtain anti-slip sheets from an LG
Service Centre or a Hardware store.
Wooden Floors (Suspended
Floors)
• Wooden floors are particularly susceptible to
vibration.
• To help reduce vibration we recommend you
place rubber cups at least 15 mm thick of the
each foot of the appliance, secured to at least
two floor beams with screws.
Rubber Cup
• If possible install the appliance in one of the
corners of the room, where the floor is more
stable.
• Fit the rubber cups to reduce vibration.
NOTE
• Proper placement and leveling of the washing
machine will ensure long, regular, and reliable
operation.
• The washing machine must be 100%
horizontal and stand firmly in position.
• It must not ‘Seesaw’ across corners under the
load.
• The installation surface must be clean, free
from floor wax and other lubricant coatings.
• Do not let the feet of the washing machine get
wet. Failure to do so may cause vibration or
noise.
• You can obtain rubber cups
(p/no.4620ER4002B) from the LG Service
Centre.
13
EN
Leveling the Appliance
If the floor is uneven, turn the adjustable feet as
required (Do not insert pieces of wood etc.
under the feet). Make sure that all four feet are
stable and resting on the floor and then check
that the appliance is perfectly level (Use a spirit
level).
• Once the appliance is level, tighten the lock
nuts up towards the base of the appliance. All
lock nuts must be tightened.
Raise Lower
Lock nut
Tighten all 4
lock nuts securely
Diagonal Check
• When pushing down on the edges of the top
plate diagonally, the appliance should not
move up and down at all (check both
directions). If the appliance rocks when
pushing the machine top plate diagonally,
adjust the necessary foot or feet again.
NOTE
• Timber or suspended type flooring will
contribute to excessive vibration and
unbalance. Re enforcement or bracing of the
timber floor may need to be considered to
stop or reduce excessive noise and vibration.
• Do not install the washer on any elevated
surface, stand or plinth as it can become
unstable and fall causing serious injury and
damage.
Connecting the Water Supply
Hose
• Water pressure must be between 100 ~
800kPa (1.0‒8.0 kgf/cm
2
).
• Do not strip or crossthread when connecting
supply hose to the valve.
• If the water pressure is more than 800 kPa, a
pressure limiting device should be installed.
• Periodically check the condition of the hose
and replace the hose if necessary.
Checking the Rubber Seal on the
Water Supply Hose
Two rubber seals are supplied with each water
inlet hose. They are used for preventing water
leaks. Make sure the connection to taps is
sufficiently tight. Do not use any mechanical
device to overtighten the inlet hoses. Hand
tighten only with the aid of a soft cloth if
necessary. After both ends have been
connected, open the taps slowly and check for
leaks.
Hose connector
Rubber seal
Hose connector
Rubber seal
14
EN
Connecting Hose to Water Tap
Connecting Screw-Type Hose to a Tap
with a Thread.
Screw the hose connector onto the water
supply tap.
Connecting Screw-Type Hose to Tap
Without Thread
1
Loose the four fixing screws.
Upper
connector
Rubber
seal
Fixing screw
2
Remove the guide plate if the tap is too
large to fit the adapter.
Guide plate
3
Push the adapter onto the end of the tap so
that the rubber seal forms a watertight
connection. Tighten the four fixing screws.
4
Push the supply hose vertically upwards so
that the rubber seal within the hose can
adhere completely to the tap and then
tighten it by screwing it to the right.
Plate
Supply
hose
Connecting One Touch Type Hose to
Tap Without Thread
1
Unscrew the adapter ring plate and loose
the four fixing screws.
Ring plate
15
EN
2
Remove the guide plate if the tap is too
large to fit the adapter.
Guide plate
3
Push the adapter onto the end of the tap so
that the rubber seal forms a watertight
connection. Tighten the four fixing screws
and the adapter ring plate.
4
Pull the connector latch plate down, push
the supply hose onto the adapter, and
release the connector latch plate. Make
sure the adapter locks into place.
Latch plate
NOTE
• Before connecting the supply hose to the
water tap, turn on the water tap to flush out
foreign substances (dirt, sand, sawdust, and
etc.) in the water lines. Let the water drain into
a bucket, and check the water temperature.
Connecting Hose to Appliance
Attach the hot water line to the hot water supply
on the back of the washer. Attach the cold
water line to the cold water supply on the back
of the washer.
Cold water
supply
Hot water
supply
(optional)
NOTE
• After completing connection, if water leaks
from the hose, repeat the same steps. Use
the most conventional type of tap for the water
supply. In case the tap is square or too big,
remove the guide plate before inserting the
tap into the adaptor.
Using the Horizontal Tap
Horizontal tap
Extension tap
Square tap
16
EN
Installing the Drain Hose
• The drain hose should not be placed higher
than 100 cm above the floor. Water in the
appliance may not drain or may drain slowly.
• Securing the drain hose correctly will protect
the floor from damage in the event of water
leakage.
• If the drain hose is too long, do not force it
back into the appliance. This will cause
abnormal noise.
max. 100 cm
~ 100 cm
~ 145 cm
~ 105 cm
• When installing the drain hose to a sink,
secure it tightly with string.
• Securing the drain hose correctly will protect
the floor from damage in the event of water
leakage.
max. 100 cm
max. 100 cm
Laundry tub Hose retainer
Tie strap
17
OPERATION
EN
Using the Washing Machine
Before the first wash, select a washing
programme, allow the washing machine to wash
without clothing. This will remove residue and
water from the drum that may have been left
during manufacturing.
1
Sort laundry and load items.
• Sort laundry by fabric type, soil level,
colour and load size as needed. Open the
door and load items into the washing
machine.
2
Add cleaning products and/or detergent and
softener.
• Add the proper amount of detergent with
the detergent measuring cup to the
washing drum evenly.
• Add the proper amount of detergent to the
detergent dispenser drawer. If desired,
add bleach or fabric softener to the
appropriate areas of the dispenser.
3
Turn on the washing machine.
• Press the Power button to turn on the
washing machine.
4
Choose the desired washing cycle.
• Turn the cycle selector knob until the
desired cycle is selected.
• Press the cycle button repeatedly until the
desired cycle is selected.
• Press the cycle button repeatedly or turn
the cycle selector knob until the desired
cycle is selected.
5
Begin cycle.
• Press the Start/Pause button to begin the
cycle. The washing machine will agitate
briefly without water to measure the
weight of the load. If the Start/Pause
button is not pressed within 4 minutes, the
washing machine will shut off and all
settings will be lost.
18
EN
6
End of cycle.
• When the cycle is finished, a melody will
sound. Immediately remove your clothing
from the washing machine to reduce
wrinkling. Check around the door seal
when removing the load for small items
that may be caught in the seal.
Sorting Laundry
1
Look for the care label on your clothes.
• This will tell you about the fabric content
of your garment and how it should be
washed.
• Symbols on the care labels.
[Wash temperature]
[Normal machine wash]
[Permanent press]
[Delicate]
[Hand wash]
[Do not wash]
2
Sorting laundry.
• To get the best results, sort clothes into
loads that can be washed with the same
wash cycle.
• Different fabrics need to be washed at
varying temperatures and spin speeds.
• Always sort dark colours from pale colours
and whites. Wash separately as dye and
lint transfer can occur causing
discolouration of white and pale garments.
Do not wash heavily soiled loads in this
Machine.
− Soil (Heavy, Normal, Light) :
Separate clothes according to amount of
soil.
− Colour (White, Lights, Darks):
Separate white fabrics from coloured
fabrics.
− Lint (Lint producers, Collectors):
Wash lint producers and lint collectors
separately.
19
EN
3
Caring before loading.
• Combine large and small items in a load.
Load large items first.
• Large items should not be more than half
the total wash load. Do not wash single
items. This may cause an unbalanced
load. Add one or two similar items.
• Check all pockets to make sure that they
are empty. Items such as nails, hair clips,
matches, pens, coins and keys can
damage both your washing machine and
your clothes.
• Close zippers, hooks and strings to make
sure that these items don’t snag on other
clothes.
• Pre-treat dirt and stains by brushing a
small amount of detergent dissolved water
onto stains to help lift dirt.
• Check the folds of the flexible door gasket
and remove any small articles.
CAUTION
• Check inside the drum and remove any items
from a previous wash.
• Remove any clothing or items from the flexible
gasket to prevent clothing and gasket
damage.
Adding Cleaning Products
Detergent Dosage
• Detergent should be used according to the
instruction of the detergent manufacturer and
selected according to type, colour, soiling of
the fabric and washing temperature.
• If too much detergent is used, too many suds
can occur and this will result in poor washing
results or cause a malfunction or the motor to
overload.
• If you wish to use liquid detergent follow the
guidelines provided by the detergent
manufacturer.
• You can pour liquid detergent directly into the
main detergent drawer if you are starting the
cycle immediately.
• Do not use liquid detergent if you are using
Time delay, or if you have selected Pre Wash,
as the liquid may harden.
• If too many suds occur, reduce the detergent
amount.
• Detergent usage may need to be adjusted for
water temperature, water hardness, size and
soil level of the load. For best results, avoid
oversudsing.
• Refer to the label of the clothes, before
choosing the detergent and water
temperature.
• When using the washing machine, use
designated detergent for each type of clothing
only:
− General powdered detergents for all types of
fabric
− Powdered detergents for delicate fabric
− Liquid detergents for all types of fabric or
designated detergents only for wool
• For better washing performance and
whitening, use detergent with the general
powdered bleach.
• Detergent is flushed from the dispenser at the
beginning of the cycle.
20
EN
NOTE
• Do not let the detergent harden. Doing so may
lead to blockages, poor rinse performance or
odour.
• Full load : According to manufacturer’s
recommendation.
• Part load : 3/4 of the normal amount
• Minimum load : 1/2 of full load
Adding Detergent and Fabric
Softener
Adding Detergent
• Main wash only →
• Pre wash+Main wash →
NOTE
• Too much detergent, bleach or softener may
cause an overflow or a malfunction.
• Be sure to use the appropriate amount of
detergent.
Adding Fabric Softener
• Do not exceed the maximum fill line.
Overfilling can cause early dispensing of the
fabric softener, which may stain clothes. Close
the dispenser drawer slowly.
• Do not leave the fabric softener in the
detergent drawer for more than 2 days (Fabric
softener may harden).
• Softener will automatically be added during
the last rinse cycle.
• Do not open the drawer when water is being
supplied.
• Solvents (benzene, etc.) must not be used.
NOTE
• Do not pour fabric softener directly on the
clothes as it may stain the clothes.
Adding Water Softener
• A water softener, such as anti-limescale (e.g.
Calgon) can be used to cut down on the use
of detergent in extremely hard water areas.
Dispense according to the amount specified
on the packaging. First add detergent and
then the water softener.
• Use the quantity of detergent required for soft
water.
21
EN
Using Tablet
1
Open the door and put tablets into the
drum.
2
Load the laundry into the drum and close
the door.
22
EN
Control Panel
Power Button
• Press the Power button to turn the
washing machine on, or off if washing
hasn't commenced.
Start/Pause Button
• The Start/Pause button is used to start
the wash cycle or pause the wash cycle.
• If a temporary stop of the wash cycle is
needed, press the Start/Pause button.
Display
• The display shows the settings, estimated
time remaining, options, and status
messages. When the washer is turned on,
the default settings in the display will
illuminate.
• The display shows estimated time
remaining. While the size of the load is
being calculated automatically, the display
will blink before displaying the estimated
cycle time.
• The RPM may differ depending on the
models.
1
2
3
Programme Knob
• Programmes are available according to
the laundry type.
• The lamp will light up to indicate the
selected programme.
Options
• This allows you to select an additional
programme and will light when selected.
• Use these buttons to select the desired
programme options for the selected cycle.
Not all options are available with each
programme cycle.
• In order to use the Remote Start function,
refer to SMART FUNCTIONS.
4
5
23
EN
Programme Table
Washing Programme
Programme Description Fabric Type Proper Temp.
Maximum
Load
Cotton
Provides better
performance by
combining various
drum motions.
Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
normally soiled cotton
load (underwear).
40 °C
(Cold to 95 °C)
Rating
Cotton Eco
Provides optimised
washing performance
for large amount of
laundry with less
energy consumption.
60 °C
(Cold to 60 °C)
Easy Care
Suitable for casual
shirts that do not need
ironing after washing.
Polyamide, acrylic,
polyester.
40 °C
(Cold to 60 °C)
4.0 kgMix
Enables various fabrics
to be washed
simultaneously.
Various kind of fabrics
except special
garments (silk/delicate,
sports wear, dark
clothes, wool, duvet/
curtains).
40 °C
(Cold to 40 °C)
Hygiene
Washes laundry in a
hot cycle
cotton, underwear,
pillow covers, bed
sheets, baby wear
60 °C
Duvet
For large items such as
bed covers, pillows,
sofa covers, etc.
Cotton bedding except
special garments
(delicates, wool, silk,
etc.) with filling: duvets,
pillows, blankets, sofa
covers with light filling
Cold
(Cold to 40 °C)
1 single size
Sports Wear
Suitable for sports
wear such as jogging
clothes and running
wear.
Coolmax, gore-tex,
fleece and sympatex
40 °C
(Cold to 40 °C)
3.0 kg
24
EN
Programme Description Fabric Type Proper Temp.
Maximum
Load
Baby Care
Removes solid and
protein stains, provides
better rinse
performance.
Lightly soiled baby
wear.
60 °C 5.0 kg
Silent Wash
Provides less noise
and vibration and
saves money by using
overnight electricity.
Coloured fast garments
(shirts, nightdresses,
pajamas, etc.) and
lightly soiled white
cotton (underwear).
40 °C
(Cold to 60 °C)
5.0 kg
Delicate
For delicate clothes
such as underwear,
blouses, etc.
Delicate, easily
damaged laundry.
20 °C
(Cold to 40 °C)
3.0 kg
Quick 14
This cycle provides fast
washing time for small
loads and lightly soiled
clothes.
Coloured laundry which
is lightly soiled fast.
CAUTION : Use less
than 20g of detergent
(for 2.0kg load)
otherwise detergent
may remain on the
clothes.
20 °C
(20 °C to 40 °C)
2.0 kg
Wool Plus
For hand and machine
washable delicate
clothes such as
washable wool,
lingerie, dresses etc.
(Use detergent for
machine washable
woolens).
Wool, hand washable
clothes, delicate, easily
damaged laundry.
20 °C
(Cold to 30 °C)
1.5 kg
Heavy Stain
Wash off several kinds
of stain such as wine,
juice, dirt, etc. (Water
temperature is
increased step by step
for washing various
stains).
Cotton blended fabrics,
no delicate clothes.
60 °C
(30 °C to 60 °C)
3.0 kg
Download
Cycle
For downloadable programmes. If you did not download any programmes, the
default is Rinse+Spin.
25
EN
• Water Temperature: Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing.
• WD1409NCW / WD1409NCE : Program setting with “Cotton Eco, 40 °C ,1400 Spin” option for test
in accordance or in conformity with AS/NZS 2040.1 for 9.0 kg normally soiled cotton load.
• WD1408NCW : Program setting with “Cotton Eco, 40 °C ,1400 Spin” option for test in accordance
or in conformity with AS/NZS 2040.1 for 8.0 kg normally soiled cotton load.
• Actual water temperature may differ from the declared cycle temperature.
• The test results depend on water pressure, water hardness, water inlet temperature, room
temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in the main
electricity supply and chosen additional options.
NOTE
• Neutral (non sudsing) detergent is recommended.
26
EN
Extra Options
Programme Turbo Clean Intensive Rinse+ Delay End Pre Wash
Cotton ● ● ● ● ●
Cotton Eco ● ● ● ●
Mix ● ● ● ● ●
Easy Care ● ● ● ● ●
Duvet ● ● ●
Hygiene ● ● ●
Baby Care ● ● ●
Sports Wear ● ● ●
Wool Plus ● ●
Delicate ● ● ●
Heavy Stain ● ● ●
*
Silent Wash ● ● ●
Quick 14 ●
*
● ●
•
*
: This option is automatically included in the cycle and can not be deleted.
27
EN
Operating Data
Programme Max RPM
Cotton 1400
Cotton Eco 1400
Mix 1400
Easy Care 1000
Duvet 1000
Hygiene 1400
Baby Care 1000
Sports Wear 800
Wool Plus 800
Delicate 800
Heavy Stain 1400
Silent Wash 1000
Quick 14 800
28
EN
Option Programme
Delay End ( )
You can set a time delay so that the washing
machine will start automatically and finish after
a specified time interval.
1
Press the Power button.
2
Select a washing programme.
3
Press the Delay End button to set time
required.
4
Press the Start/Pause button.
NOTE
• The delay time is the time to the end of the
programme, not the start. The actual running
time may vary due to water temperature, wash
load and other factors.
• To cancel the function, the power button
should be pressed.
• Avoid using liquid detergent for this option.
Pre Wash ( )
If the laundry is heavily soiled, the Pre Wash
programme is recommended.
1
Press the Power button.
2
Select a washing programme.
3
Press the Pre Wash button for three
seconds.
4
Press the Start/Pause button.
NOTE
• Please refer to the 'Extra Options' for
programmes.
Intensive ( )
If the laundry is normal and heavily soiled,
Intensive option is effective.
1
Press the Power button.
2
Select a washing programme.
3
Press the Intensive button for three
seconds.
4
Press the Start/Pause button.
NOTE
• Please refer to the 'Extra Options' for
programmes.
Wi-Fi ( )
When Wi-Fi is connected, the Wi-Fi icon on the
control panel is lit.
Turbo Clean ( )
Wash cycle in under 1 hour with energy and
water saving. (based on half of laundry)
1
Press the Power button.
2
Select a washing programme.
3
Press the Turbo Clean button.
4
Press the Start/Pause button.
29
EN
Temp.
The Temp. button selects the wash and rinse
temperature combination for the selected
programme. Press this button until the desired
setting is lit. All rinses use cold tap water.
• Select the water temperature suitable for the
type of load you are washing. Follow the
garment fabric care labels for best results. Not
all temperatures can be selected on all cycles.
Spin
• Spin speed level can be selected by pressing
the Spin button repeatedly. Higher spin
speeds may not be available on some cycles.
• Spin Only
1
Press the Power button.
2
Press the Spin button to select RPM.
3
Press the Start/Pause button.
NOTE
• When you select No, it will still rotate slowly
for a short time to drain quickly.
Rinse
Rinse+ ( )
Adds an additional rinse.
Add Item ( )
Laundry can be added or removed after the
washing programme is started.
1
Press the Add Item button when the LED is
turned on.
2
Add or remove laundry.
3
Close the door and Press the Start/Pause
button.
NOTE
• For safety reasons, the door remains locked
when the water level or temperature is high. It
is not possible to add laundry during this time.
• If the water temperature in the drum is high,
wait until it cools down.
CAUTION
• When adding laundry, make sure to
completely push it into the drum. If laundry
gets stuck in the door latch hole, the rubber
packing may be damaged, causing water
leakage and malfunction.
• Forcing the door open may cause part
damage, destruction, or safety problems.
• when opening the door during a wash, caution
should be taken to avoid scalding or water
overflowing onto the floor.
30
EN
Child Lock
Use this option to disable the controls. This
feature can prevent children from changing
cycles or operating the appliance
Locking the Control Panel
1
Press and hold the Child Lock button for
three seconds.
2
A beeper will sound, and will appear on
the display.
When the Child Lock is set, all buttons are
locked except the Power button.
NOTE
• Turning off the power will not reset the child
lock function. You must deactivate child lock
before you can access any other functions.
Unlocking the Control Panel
Press and hold the Child Lock button for three
seconds.
• A beeper will sound and the remaining time
for the current programme will reappear on
the display.
Beep On / Off
1
Press the Power button.
2
Press the Start/Pause button.
3
Press and hold the Temp. and Spin button
simultaneously for 3 seconds to set the
Beep on/off function.
NOTE
• Once the Beep on/off function is set, the
setting is memorized even after the power is
turned off.
• If you want to turn the Beeper back on, simply
repeat this process.
31
SMART FUNCTIONS
EN
Using LG SmartThinQ
Application
Things to check before using LG
SmartThinQ
• For appliances with the or logo
1
Check the distance between the appliance
and the wireless router (Wi-Fi network).
• If the distance between the appliance and
the wireless router is too far, the signal
strength becomes weak. It may take a
long time to register or installation may
fail.
2
Turn off the Mobile data or Cellular Data
on your smartphone.
• For iPhones, turn data off by going to
Settings → Cellular → Cellular Data.
3
Connect your smartphone to the wireless
router.
NOTE
• To verify the Wi-Fi connection, check that
Wi-Fi icon on the control panel is lit.
• The appliance supports 2.4 GHz Wi-Fi
networks only. To check your network
frequency, contact your Internet service
provider or refer to your wireless router
manual.
• LG SmartThinQ is not responsible for any
network connection problems or any faults,
malfunctions, or errors caused by network
connection.
• If the appliance is having trouble connecting to
the Wi-Fi network, it may be too far from the
router. Purchase a Wi-Fi repeater (range
extender) to improve the Wi-Fi signal strength.
• The Wi-Fi connection may not connect or may
be interrupted because of the home network
environment.
• The network connection may not work
properly depending on the Internet service
provider.
• The surrounding wireless environment can
make the wireless network service run slowly.
• The appliance cannot be registered due to
problems with the wireless signal
transmission. Unplug the appliance and wait
about a minute before trying again.
• If the firewall on your wireless router is
enabled, disable the firewall or add an
exception to it.
• The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
32
EN
Installing LG SmartThinQ
Search for the LG SmartThinQ application from
the Google Play Store or Apple App Store on a
smart phone. Follow instructions to download
and install the application.
NOTE
• If you choose the simple login to access the
LG SmartThinQ application, you must go
through the appliance registration process
each time you change your smartphone or
reinstall the application.
Wi-Fi Function
• For appliances with the or logo
Communicate with the appliance from a smart
phone using the convenient smart features.
Washer Cycle (Remote Start, Download
Cycle)
Set or download any preferred cycle and
operate by remote control.
Tub Clean Coach
This function shows how many cycles remain
before It is time to run the Tub Clean cycle.
Energy Monitoring
Check the energy consupmtion of the recently
used cycles and monthly average.
Smart Diagnosis™
This function provides useful information for
diagnosing and solving issues with the
appliance based on the pattern of use.
Settings
Various functions are available.
Push Alert
Turn on the Push Alerts to receive appliance
status notifications. The notifications are
triggered even if the LG SmartThinQ application
is off.
NOTE
• If you change your wireless router, your
Internet service provider or your password
after registering the appliance, please delete it
from the LG SmartThinQ Settings → Edit
Product and register again.
• The application is subject to change for
appliance improvement purposes without
notice to users.
• Functions may vary by model.
33
EN
Using Washer Cycle
Remote Start
Use a smart phone to control your appliance
remotely. You can also monitor your cycle
operation so you know how much time is left in
the cycle.
To Use Remote Start:
1
Press the Power button.
2
Put the laundry into the drum.
3
Press and hold Remote Start button for 3
seconds to enable Remote Start function.
4
Start a cycle from the LG SmartThinQ
application on your smartphone.
NOTE
• Once the Remote Start mode is enabled, you
can start a cycle from the LG SmartThinQ
smartphone application. If the cycle is not
started, the machine will wait to start the cycle
until it is turned off remotely from the
application or the Remote Start mode is
disabled.
• When Remote Start is turned on, the door is
automatically locked.
To Disable Remote Start:
When the Remote Start is activated, press and
hold the Remote Start button for 3 seconds.
Download Cycle
Download new and special cycles that are not
included in the basic cycles on the appliance.
Appliances that have been successfully
registered can download a variety of specialty
cycles specific to the appliance.
Only one cycle can be stored on the appliance
at a time.
Once cycle download is completed in the
appliance, the product keeps the downloaded
cycle until a new cycle is downloaded.
RF Radiation Exposure Statement
This equipment shall be installed and used at a
minimum distance of 20 cm from the human
body.
Open Source Software Notice
Information
To obtain the source code under GPL, LGPL,
MPL, and other open source licenses, that is
contained in this product, please visit http://
opensource.lge.com.
In addition to the source code, all referred
license terms, warranty disclaimers and
copyright notices are available for download.
LG Electronics will also provide open source
code to you on CD-ROM for a charge covering
the cost of performing such distribution (such as
the cost of media, shipping, and handling) upon
email request to [email protected]. This
offer is valid for three (3) years from the date on
which you purchased the product.
Smart Diagnosis™ Using a Smart
Phone
• For appliances with the or logo
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.
34
EN
Using Smart Diagnosis™
Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Power button to turn on the
washing machine. Do not press any other
buttons.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close
to the Smart Diagnosis™ icon.
Max.
10 mm
3
Press and hold the Temp. button for three
seconds.
4
Keep the phone in place until the tone
transmission has finished. Time remaining
for data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis.
NOTE
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive the
best Smart Diagnosis™ service.
35
MAINTENANCE
EN
WARNING
• Unplug the washing machine before cleaning
to avoid the risk of electric shock. Failure to
follow this warning may result in serious injury,
fire, electric shock, or death.
• Never use harsh chemicals, abrasive
cleaners, or solvents to clean the washing
machine. They may damage the finish.
Cleaning Your Washing
Machine
Care After Wash
• After the cycle is finished, wipe the door and
the inside of the door seal to remove any
moisture.
• Leave the door open to dry the drum interior
but only if there no unsupervised children in
the home.
• Wipe the body of the washing machine with a
dry cloth to remove any moisture.
Cleaning the Exterior
Proper care of your washing machine can
extend its life.
Door:
• Wash with a damp cloth on the outside and
inside and then dry with a soft cloth.
Exterior:
• Immediately wipe off any spills.
• Wipe with a damp cloth.
• Do not press the surface or the display with
sharp objects.
Cleaning the Interior
• Use a towel or soft cloth to wipe around the
washing machine door opening and door
glass.
• Always remove items from the washing
machine as soon as the cycle is complete.
Leaving damp items in the washing machine
can cause wrinkling, colour transfer, and
odour.
• Run the Tub Clean programme once a month
(or more often if needed) to remove detergent
buildup and other residue
Cleaning the Water Inlet Filter
• Turn off the supply taps to the machine if the
washing machine is to be left for any length of
time (e.g. holiday), especially if there is no
floor drain (gully) in the immediate vicinity.
•
icon will be displayed on the control panel
when water is not entering the detergent
drawer during the wash.
• If water hardness level is high, or contains
traces of lime deposit, the water inlet filter
may become clogged. It is therefore a good
idea to clean it occasionally.
1
Turn off the water tap and unscrew the
water supply hose.
2
Clean the filter using a medium bristle
toothbrush.
36
EN
Cleaning the Drain Pump
Filter
• The drain filter collects threads and small
objects left in the laundry. Check regularly that
the filter is clean to ensure smooth running of
your washing machine.
• Allow the water to cool down before cleaning
the drain pump, carrying out emergency
emptying, or opening the door in an
emergency.
1
Open the cover cap and pull out the drain
tube.
2
Unplug the drain tube plug to drain out any
residual water, and then open the filter by
turning it to the left.
1
2
Container to collect the
residual water.
3
Remove any extraneous matter from the
pump filter and cavity.
4
After cleaning, refit the pump filter and
insert the drain tube plug.
5
Close the cover cap.
CAUTION
• First drain using the drain tube and then open
the pump filter to remove any threads or
objects.
• Be careful when draining, as the water may
be hot, and, not to cross thread the filter cap
when refitting it.
37
EN
Cleaning the Dispenser
Drawer
Detergent and fabric softener may build up in
the dispenser drawer. Remove the drawer and
inserts and check for buildup once or twice a
month.
1
Remove the detergent dispenser drawer by
pulling it straight out until it stops.
• Press down hard on the disengage button
and remove the drawer.
2
Remove the inserts from the drawer.
• Rinse the inserts and the drawer with
warm water to remove buildup from
laundry products. Use water only to clean
the dispenser drawer. Dry the inserts and
drawer with a soft cloth or towel.
3
To clean the drawer opening, use a cloth or
small, non-metal brush to clean the recess.
• Remove all residue from the upper and
lower parts of the recess.
4
Wipe any moisture off the recess with a soft
cloth or towel.
5
Return the inserts to the proper
compartments and replace the drawer.
Tub Clean ( ) (Optional)
Tub Clean is a special programme to clean the
inside of the washing machine.
A higher water level is used in this programme
and a higher spin speed. Perform this
programme regularly. DO NOT add clothing
when engaging the Tub Clean function.
1
Remove any clothing or items from the
washing machine and close the door.
2
Open the dispenser drawer and add
anti-limescale (e.g. Calgon) to the main
wash compartment.
• For tablets put into the drum.
3
Close the dispenser drawer slowly.
4
Power on and then press and hold Tub
Clean button for 3 seconds. Then will
be displayed on the display.
5
Press the Start/Pause button to start.
6
After the programme is complete, leave the
door open to allow the washing machine
door opening, flexible gasket and door glass
to dry.
CAUTION
• Children should be supervised so that they do
not play with the washer during this operation,
or whilst the door is open at any time.
NOTE
• Do not add any detergent to the detergent
compartment during the Tub Clean operation.
Excessive suds may generate and leak from
the washing machine.
38
EN
Caution on Freezing During
Winter
• When frozen, the product does not operate
normally. Make sure to install the product
where it will not freeze during winter.
• In case the product must be installed outside
on a porch or in other outdoor conditions,
make sure to check the following.
How to Keep the Product from
Freezing
• After washing, remove water remaining inside
the pump completely with the opening hose
plug used for removal of residual water. When
the water is removed completely, close the
hose plug used for removal of residual water
and cover cap.
Drain tube
Cover cap
• Hang down drain hose to pull out water inside
the hose completely.
Drain hose
CAUTION
• When the drain hose is installed in a curved
shape, the inner hose may freeze.
• After closing the tap, disconnect the cold
supply hose from the tap, and remove water
while keeping the hose facing downwards.
Supply hose
Check for Freezing
• If water does not drain when opening the hose
plug used for removal of residual water, check
the drainage unit.
Drain tube
Cover cap
• Turn the power on, choose a washing
programme, and press the Start/Pause
button.
Drain hose
Detergent drawer
• When ' ' is shown in display window while
the product is in operation, check water supply
unit and drainage unit (Some models do not
have an alarm function that indicates
freezing).
NOTE
• Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
EN
How to Handle Freezing
• Make sure to empty the drum, pour warm
water of 50–60 °C up to the rubber part inside
the drum, close the door, and wait for 1–2
hours.
50-60 °C
CAUTION
• When the drain hose is installed in a curved
shape, the inner hose may freeze.
• Open the cover cap and hose plug used for
removal of residual water to extract water
completely.
Drain tube
Cover cap
NOTE
• If water does not drain, this means the ice is
not melted completely. Wait more.
• When water is removed completely from the
drum, close the hose plug used for removal of
residual water, choose a washing programme,
and press the Start/Pause button.
Drain hose
Detergent drawer
NOTE
• Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
• When water supply problems occur, take the
following measures.
− Turn off the tap, and thaw out the tap and
both connection areas of inlet hose of the
product using a hot water cloth.
− Take out inlet hose and immerse in warm
water below 50–60 °C.
Supply hose
50-60 °C
39
EN
How to Handle Freezing
• Make sure to empty the drum, pour warm
water of 50–60 °C up to the rubber part inside
the drum, close the door, and wait for 1–2
hours.
50-60 °C
CAUTION
• When the drain hose is installed in a curved
shape, the inner hose may freeze.
• Open the cover cap and hose plug used for
removal of residual water to extract water
completely.
Drain tube
Cover cap
NOTE
• If water does not drain, this means the ice is
not melted completely. Wait more.
• When water is removed completely from the
drum, close the hose plug used for removal of
residual water, choose a washing programme,
and press the Start/Pause button.
Drain hose
Detergent drawer
NOTE
• Check that water is coming into the detergent
drawer while rinsing, and water is draining
through the drain hose while spinning.
• When water supply problems occur, take the
following measures.
− Turn off the tap, and thaw out the tap and
both connection areas of inlet hose of the
product using a hot water cloth.
− Take out inlet hose and immerse in warm
water below 50–60 °C.
Supply hose
50-60 °C
40
TROUBLESHOOTING
EN
• Your washing machine is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If your washing machine does not function properly or does
not function at all, check the following before you call for service:
Diagnosing Problems
Symptoms Reason Solution
Rattling and
clanking noise
Foreign objects such as coins or
safety pins may be in drum or
pump.
• Check all pockets to make sure that
they are empty. Items such as clips,
matches, pens, coins, and keys can
damage both your washer and your
clothes.
• Close zippers, hooks, and
drawstrings to prevent these items
from snagging or tangling on other
clothes.
Thumping sound
Heavy wash loads may produce a
thumping sound. This is usually
normal.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
Vibrating noise
Have all the transit bolts and tub
support been removed?
• If not removed during installation,
refer to Installation guide for
removing transit bolts.
Are all the feet resting firmly on the
ground?
• Make sure the washing machine is
level and tighten the lock nuts up
towards the base of the appliance.
Have you ever laid down the
appliance when moving or installing
it?
• Please contact the customer
information center.
Water leaks
Supply hoses or drain hose are
loose at tap or washing machine.
• Check and tighten hose connections.
House drain pipes are clogged.
• Unclog drain pipe. Contact plumber
if necessary.
Water does not
enter washing
machine or it
enters slowly
Water supply is not adequate in
that location.
• Check another tap in the house.
Water supply tap is not completely
open.
• Fully open tap.
Water supply hose(s) are kinked. • Straighten hose.
The filter of the supply hose(s)
clogged.
• Check the filter of the supply hose.
Water in the
washing machine
does not drain or
drains slowly
Drain hose is kinked or clogged. • Clean and straighten the drain hose.
The drain filter is clogged. • Clean the drain filter.
41
EN
Symptoms Reason Solution
Washing
machine does
not start
Electrical power cord may not be
plugged in or connection may be
loose.
• Make sure plug fits tightly in wall
outlet.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
• Reset circuit breaker or replace fuse.
Do not increase fuse capacity. If
problem is a circuit overload, have it
corrected by a qualified electrician.
Water supply tap is not turned on. • Turn on water supply tap.
Washing
machine will not
spin
Check that the door is firmly shut.
• Close the door and press the Start/
Pause button. After pressing the
Start/Pause button, it may take a
few moments before the washing
machine begins to spin. The door
must be locked before spin can be
achieved. Add 1 or 2 similar items to
help balance the load. Rearrange
load to allow proper spinning.
Door does not
open
Once washing machine has started,
the door cannot be opened for
safety reasons.
• Check if the ‘Door Lock’ icon is
illuminated. You can safely open the
door after the ‘Door Lock’ icon turns
off.
Wash cycle time
delayed
If an imbalance is detected or if the
suds removing feature operates, the
wash time will increase.
• This is normal. The time remaining
shown in the display is only an
estimate. Actual time may vary.
Fabric softener
overflow
Too much softener may cause an
overflow.
• Follow softener guidelines to ensure
appropriate amount is used. Do not
exceed the maximum fill line.
Softener
dispensed too
early
Too much softener may cause it to
dispense prematurely.
• Follow the guidelines provided by the
detergent manufacturer.
• Close the dispenser drawer slowly.
Do not open the drawer during the
wash cycle.
A shortage alert
appears even
after you filled
the dispensers
for the detergent
and softener.
Are all the feet resting firmly on the
ground and is the machine leveled?
• Make sure that all four feet are
stable and that the machine is level.
Did you supplement the detergent
and softener before you got the
shortage notification?
• When a washing programme has
ended, the washing machine detects
whether it is necessary to refill the
detergent. Therefore, no alarm
appears until the next refill sensing
check.
The buttons may
not function
properly.
The button cannot be recognized
when the door is open.
• Press again after closing the door.
42
EN
Symptoms Reason Solution
Odor
This odor is caused by the rubber
attached to the washing machine.
• It is the normal odor of new rubber
and will disappear after the machine
has been run a few times.
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or
foreign substances.
• Be sure to clean the gasket and door
seal regularly and check under the
door seal for small items when
unloading the washer.
Odors can occur if foreign
substances are left in the drainage
pump filter.
• Be sure to clean the drainage pump
filter regularly.
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water flowing
back inside the washing machine).
• When installing the drainage hose,
be sure that it doesn’t become
kinked or blocked.
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater. (Dryer
model only)
• This is not a malfunction.
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
• The odor will disappear after a short
while.
43
EN
Error Messages
Symptoms Reason Solution
Water supply is not adequate
in area.
• Check another tap in the
house.
Water supply taps are not
completely open.
• Fully open tap.
Water supply hose(s) are
kinked.
• Straighten hose(s).
The filter of the supply
hose(s) are clogged.
• Check the filter of the supply
hose.
If water leakage occurred in
the aqua stop supply hose,
indicator
will become red.
May vary depending on the
model.
• call LG for Service.
Load is too small.
• Add 1 or 2 similar items to
help balance the load.
Load is out of balance.
• Add 1 or 2 similar items to
help balance the load.
The appliance has an
imbalance detection and
correction system. If
individual heavy articles are
loaded (e.g. bath mat, bath
robe, etc.) this system may
stop spinning or even
interrupt the spin cycle
altogether.
• Rearrange load to allow
proper spinning.
If the laundry is still too wet
at the end of the cycle, add
smaller articles of laundry to
balance the load and repeat
the spin cycle.
• Rearrange load to allow
proper spinning.
44
EN
Symptoms Reason Solution
Drain hose is kinked or clogged. • Clean and straighten the drain hose.
The drain filter is clogged. • Clean the drain filter.
Ensure door is not open.
• Close the door completely. If
, ,
, is not released, call for
service.
dE4
_
Door sensor has malfunctioned.
Control error.
• Unplug the power plug and call for
service.
Water overfills due to the faulty water
valve.
• Close the water tap.
• Unplug the power plug.
• Call for service.
Malfunction of water level sensor.
• Close the water tap.
• Unplug the power plug.
• Call for service.
Over load in motor.
• Allow the washing machine to stand
for 30 minutes to allow the motor to
cool, then restart the cycle.
Is supply/drain hose or drain pump
frozen?
• Supply warm water into the drum and
unfreeze drain hose and drain pump.
Wet a towel in warm water and apply
to supply hose.
Water leaks. • Call for service.
Memo
Memo
Memo
