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30
Kenmore Connect™ System
HOLD the mouthpiece of your phone over the POWER button, when instructed to do so by
the call center, no more than one inch from (but not touching) the machine.
NOTE: Do not press any other buttons or turn the cycle selector knob.
PUSH and hold the TEMP button while continuing to hold your phone to the
POWER button.
LISTEN for three beeps. After you hear the three beeps, release the TEMP button. Keep the
phone in place until the tone transmission has fi nished. This takes about 6 seconds, and the
display will count down the time. Once the countdown is over and the tones have stopped,
resume your conversation with the technician, who will then be able to assist you in using the
information transmitted for analysis.
Should you experience any problems with your
dryer, it has the capability of transmitting data via
your telephone to the Kenmore Connect Team. This
gives you the capability of speaking directly to our
specially trained technicians. The technician records
the data transmitted from your machine and uses it
to analyze the issue, providing a fast and eff ective
diagnosis.
If you experience problems with your dryer, call
1-800-4-MY-HOME
®
(1-800-469-4663). Only
use the Kenmore Connect System feature when
instructed to do so by the Kenmore Connect Team. The
transmission sounds that you will hear are normal and
sound similar to a fax machine.
Kenmore Connect cannot be activated unless your
dryer is turned on by pressing the POWER button. If
your dryer is unable to turn on, then troubleshooting
must be done without using Kenmore Connect.
NOTE:
• For best results, do not move the phone while the tones are being transmitted.
• If the call center agent is not able to get an accurate recording of the data, you may be
asked to try again.
• Pressing the POWER button during the transmission will shut off Kenmore Connect.
Using the Kenmore Connect™ System
First, call 1-800-4-MY-HOME
®
(1-800-469-4663). If the number of the phone you are using is on fi le and is
associated with your dryer, you will be quickly relayed to a Kenmore Connect team agent.
Follow the technician’s
instructions and perform the following steps only when requested to by the Kenmore Connect Team agent.
Appearance may vary by model.
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