User Manual GE GFWN1100L3WW 3.5 DOE Cu. Ft. Capacity Frontload Washer

• Owner's manual - (English, French, Spanish)

Table of contents

• Operating Instructions
• Installation Instructions
• Troubleshooting Tips

User Manual

Operating Instructions

About the washer control panel.

Find the illustration that closely matches your model and see the descriptions for details.

1. Power

Press to “wake up” the display. If the display is active, press to put the washer into standby mode.

2. Wash Cycles

The wash cycles are optimized for specific types of wash loads. The chart below will help you match the wash setting with the loads. The GentleClean™ lifters lightly tumble the clothes into the water and detergent solution to clean the load.

• Whites
  • For heavily to lightly soiled white laundry.
• Colors/Normals
  • For heavily to lightly soiled colorfast cottons, household linens, work and play clothes.
• Stain
  • Wash For heavily soiled colorfast laundry.
• Sanitize (on some models)
  • When selecting sanitize, the washer increases the water temperature to sanitize and remove 99.9% of bacteria found in home laundry. For best results, select the heavy soil setting when using the sanitize cycle.
• Bulky Bedding (on some models)
  • For large coats, bed spreads, mattress covers, sleeping bags and similar large and bulky items. Large items such as blankets, comforters, jackets and small rugs.
• Delicates Hand Wash
  • For lingerie and special-care fabrics with light to normal soil. Provides gentle tumbling and soak during wash and rinse.
• Speed Wash
  • For lightly soiled items that are needed in a hurry. Cycle time is approximately minutes, depending on selected options.
• Drain & Spin
  • Drain and spin at any time.
• Basket Clean
  • Use for cleaning the basket of residue and odor. Recommended use of once per month.

3. Soil Level

Changing the Soil level increases or decreases the wash time to remove different amounts of soil. To change the Soil level, press the Soil level pad until you have reached the desired setting.

4. Spin Speed

Changing the Spin speed changes the final spin speed of the cycles. Always follow the fabric manufacturer’s care label when changing the spin speed.

To change the spin speed, press the Spin speed pad until you have reached the desired setting. Higher spin speeds are not available on certain cycles, such as Delicates.

Higher spin speeds remove more water from the clothes and will help reduce dry time, but may also increase the possibility of setting wrinkles on some fabrics.

5. Wash Temp

Adjust to select the proper water temperature for the wash cycle. The prewash and rinse water is always cold to help reduce energy usage and reduce setting of stains and wrinkles.

Follow the fabric manufacturer’s care label when selecting the wash temperature.

To change the wash temperature, press the Wash Temp pad until you have reached the desired setting.

6. Start/Add a Garment

Press to start a wash cycle. If the washer is running, pressing it once will pause the washer and unlock the door. Press again to restart the wash cycle.

Cycle Signal

Use the Signal pad to change the volume of the end of cycle signal.

Press the pad until you reach the desired volume.

Prewash (on some models)

Prewash is an extra wash before the main wash. Use it for heavily soiled clothes or for clothes with a care label that recommends prewashing before washing. Be sure to add high-efficiency detergent, or the proper wash additive to the prewash dispenser.

Extra Rinse

Use an extra rinse when additional rinsing is desired to remove excess dirt and detergent from soiled loads.

Delay Wash (on some models)

You can delay the start of a wash cycle for 10–18 hours, depending on the model.

Press the Delay Wash pad to choose the number of hours you want to delay the start of the cycle, then press the Start pad. The machine will count down and start automatically at the correct time.

Lock

You can lock the controls to prevent any selections from being made. Or you can lock the controls after you have started a cycle.

Children cannot accidentally start the washer by touching pads with this option selected.

To lock the washer controls, press and hold the Lock pad for 3 seconds.

To unlock the washer controls, press and hold the Lock pad for 3 seconds.

The control lock icon on the display will light up when it is on.

My Cycle (on some models)

To save a favorite cycle, set the desired settings for wash cycle, soil level, spin speed and wash temp settings and hold down the My Cycle pad for 3 seconds. A beep will sound to indicate the cycle has been saved.

To use your custom cycle, press the My Cycle pad before washing a load.

To change the saved cycle, set the desired settings and hold down the My Cycle pad for 3 seconds.

eWash (Energy Saving Wash)

Use eWASH to save energy on specified wash cycles. eWASH cannot be used with Steam Refresh, Stain Wash or Basket Clean

Steam (on some models)

Steam adds steam into the washer during Whites, Colors/Normals, Stain

Wash, Sanitize or Bulky Bedding cycles.

To use:

1. Turn Power on and select a wash cycle.

The Steam option is only available on Whites, Colors/Normals, Stain Wash, Sanitize or Bulky Bedding cycles.

2. Press Steam pad to activate.

3. Press the Start pad.

Display

The display shows the approximate time remaining until the end of the cycle.

About the washer features.

The Dispenser Drawer

Slowly open the dispenser drawer by pulling it out until it stops.

After adding laundry products, slowly close the dispenser drawer. Closing the drawer too quickly could result in early dispensing of the bleach, fabric softener or detergent.

You may see water in the bleach and fabric softener compartments at the end of the cycle. This is a result of the flushing/siphoning action and is part of the normal operation of the washer.

The Prewash Compartment (on some models)

• Only use the Prewash Compartment if you are selecting the Prewash cycle for heavily soiled clothes. Add measured detergent or prewash additive to the back left prewash compartment of the dispenser drawer.
• Detergent or prewash additive is flushed from the dispenser in the prewash cycle if selected).
• Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to over sudsing and detergent residue being left on the clothes.

The Detergent Compartment

High-efficiency detergent is required for this washer. Use the detergent manufacturer’s recommended amount.

The detergent selection insert must be placed in the detergent compartment in a specific position according to what type of detergent you are using.

• Powder Detergent – Remove the detergent selection insert.
• Liquid Detergent – You will need to adjust the insert according to the type of Liquid Detergent you are using. The Icons on the side of the detergent compartment must line up on the center when the insert is in position. Move the insert by pulling it up and replace it by sliding it down between either the rear or front detergent compartment molded rails, as desired, for liquid detergent. Remove for powder detergent.
• Add measured detergent to the front left detergent compartment of the dispenser drawer.
• Detergent is flushed from the dispenser at the beginning of the wash cycle. Either powdered or liquid detergent can be used.
• Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. Avoid using too much detergent in your washer as it can lead to oversudsing and detergent residue being left on the clothes.
• Using more detergent than the recommended quantity can cause residue buildup on your washer.

The Liquid Bleach Compartment

If desired, measure out the recommended amount of liquid bleach, not to exceed cup (80 ml), and pour into the right compartment labeled “LIQUID BLEACH”.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the bleach which could result in damaged clothes.

The Fabric Softener Compartment

If desired, pour the recommended amount of liquid fabric softener into the compartment labeled “FABRIC SOFTENER.”

Use only liquid fabric softener in the dispenser.

Dilute with water to the maximum fill line.

Do not exceed the maximum fill line. Overfilling can cause early dispensing of the fabric softener which could stain clothes.

Loading and using the washer.

Always follow fabric manufacturer’s care label when laundering

Sorting Wash Loads

Sort laundry into loads that can be washed together

• Combine large and small items in a load. Load large items first. Large items should not be more than half the total wash load.
• Washing single items is not recommended. This may cause an out-of-balance load. Add one or two similar items.
• Pillows and comforters should not be mixed with other items. This may cause an out-of-balance load.

Preparing Clothes

• To avoid snags during washing:
• Follow these steps to maximize garment care
  • Close garment zippers, snaps, buttons and hooks.
  • Mend seams, hems, tears.
  • Empty all items from pockets.
  • Remove nonwashable garment accessories such as ornaments and nonwashable trim materials.
• To avoid tangling, tie strings, draw ties and belt-like materials.
• Brush away surface dirt and lint; treat spots and stains.
• Promptly wash wet or stained garments to maximize results.
• Mix garments using recommended maximum load sizes on page 11.
• Use nylon mesh garment bags to wash small items.
• Wash multiple garments at one time for best results.

Loading the Washer

Wash drum may be fully loaded with loosely added items. Do not wash fabrics containing flammable materials (waxes, cleaning fluids, etc.).

To add items after washer has started, press Start and wait until the door is unlatched. The washer may take up to 30 seconds to unlock the door after pressing Start depending on the machine conditions. Do not try to force open the door when it is locked. After the door unlocks, open gently. Add items, close the door and press Start to restart.

Maximum Loading Sizes*

Cleaning the washer

Care and Cleaning

Exterior: Immediately wipe off any spills. Wipe with damp cloth. Do not hit surface with sharp objects.

Moving and Storage: Ask the service technician to remove water from drain pump and hoses.

Do not store the washer where it will be exposed to the weather. When moving the washer, the tub should be kept stationary by using the shipping bolts removed during installation.

Long Vacations: Be sure the water supply is shut off at the faucets. Drain all water from the hoses if the weather will be below freezing.

Cleaning the Interior of the Washer

To clean the interior of the washer, select the Basket Clean feature on the control panel. The cycle will use more water, in addition to bleach, to refresh your washer.

1. Remove any garments or objects from the washer and ensure the washer basket is empty.
2. Open the washer door and pour one cup or 250 ml of liquid bleach or other washing machine cleaner into the basket.
3. Close the door and select the Basket Clean cycle. Push the Start pad.
4. When the Basket Clean cycle is working, you will see CLn on the display. The cycle will complete in about 90 minutes. Do not interrupt the cycle.
5. After the cycle is complete, leave the door open slightly for better ventilation.

If for any reason the cycle needs to be interrupted, the door will not open immediately. Forcing open the door at this stage may cause water to flood.

The door will open after the water is drained to a level where it would not flood the floor.

Basket Clean may be interrupted by pressing the Start pad in between cycles. A power outage in the house might also interrupt the cycle. When the power supply is back, the Basket Clean cycle resumes where it had stopped. When interrupted, be sure to run a complete

Basket Clean cycle before using the washer. If the Power pad is pressed during

BasketClean, the cycle will be lost.

IMPORTANT:

• Run Basket Clean with 1 Cup (250 ml) of bleach once a month.
• After the completion of a Basket Clean cycle, the interior of your washer may have a bleach smell.
• It is recommended to run a light color load after the Basket Clean cycle.

Cleaning the Pump Filter

Due to the nature of the front-load washer, it is sometimes possible for small articles to pass to the pump. The washer has a filter to capture lost items so they are not dumped to the drain. To retrieve lost items, clean out the pump filter.

1. Using a coin or flat screwdriver in the notch on the door, open the access door.

2. Place a shallow pan or dish under the pump access door and towels on the floor in front of the washer to protect the floor. It is normal to catch about a cup of water when the filter is removed.

3. Pull down the pour spout.

4. Turn the pump filter counterclockwise and remove the filter. Open slowly to allow the water to drain.

5. Clean the debris from the filter.

6. Replace the filter and turn clockwise. Tighten securely.

7. Flip up the pour spout.

8. Close the access door.

Cleaning the Door Gasket

Open the washer door. Using both hands, press down the door gasket. Remove any foreign objects if found trapped inside the gasket. Make sure there is nothing blocking the holes behind the gasket.

While holding down the door gasket, inspect the interior gasket by pulling it down with your fingers. Remove any foreign objects if found trapped inside this gasket. Make sure there is nothing blocking the holes behind the gasket.

When you are finished cleaning the door gasket, remove your hands and the gasket will return to the operating position.

Dispenser Drawer Area: Detergent and fabric softener may build up in the dispenser drawer. Residue should be removed once or twice a month.

• Remove the drawer by first pulling it out until it stops. Then reach back into the left or right rear corner (depending on model) of the drawer cavity and press down firmly on the lock tab, pulling out the drawer.

• Remove the inserts from the bleach and fabric softener compartments and the detergent insert. Rinse the inserts and the drawer with hot water to remove traces of accumulated laundry products.

• To clean the drawer opening, use a small brush to clean the recess. Remove all residue from the upper and lower parts of the recess.
• Return inserts to the proper compartments. Replace the dispenser drawer.'

Installation Instructions

BEFORE YOU BEGIN

Read these instructions completely and carefully.

• IMPORTANT – Save these instructions for local inspector’s use.
• IMPORTANT – Observe all governing codes and ordinances.
• Note to Installer – Be sure to leave these instructions with the Consumer.
• Note to Consumer – Keep these instructions for future reference.
• Skill level – Installation of this appliance requires basic mechanical and electrical skills.
• Completion time – 1-3 hours
• Proper installation is the responsibility of the installer.
• Product failure due to improper installation is not covered under the Warranty.

TOOLS REQUIRED

• Adjustable wrench or 1/2” socket with ratchet
• Adjustable wrench or 9/16” open-end wrench
• Channel-lock adjustable pliers
• Carpenter’s level

PARTS REQUIRED (Obtain locally)

• Water Hoses (2)

PARTS SUPPLIED

• Cable Tie

• Inlet Hose Screen Washers (2)

• Hose Guide

STACK BRACKET KIT

OPTIONAL PEDESTAL ACCESSORY

LOCATION OF YOUR WASHER

Do Not Install the Washer:

1. In an area exposed to dripping water or outside weather conditions. The ambient temperature should never be below 60°F (15.6°C) for proper washer operation.
2. In an area where it will come in contact with curtains or drapes.
3. On carpet. The floor MUST be a hard surface with a maximum slope of 1/2” per foot (1.27 cm per cm). To make sure the washer does not vibrate or move, you may have to reinforce the floor.

IMPORTANT:

Minimum Installation Clearances

• When installed in alcove: Sides, Rear, Top = 0” (0 cm)
• When installed in closet: Sides, Rear, Top = 0” (0 cm), Front = 1” (2.54 cm)
• Closet door ventilation openings required: louvers each 60 square in. (387 cm), located 3” cm) from top and bottom of door

ROUGH-IN DIMENSIONS

UNPACKING THE WASHER

1. Cut and remove the top and bottom packaging straps.
2. While it is in the carton, carefully lay the washer on its side. DO NOT lay the washer on its front or back.
3. Turn down the bottom flaps-remove all base packing, including the cardboard, styrofoam base and styrofoam tub support (inserted in center of base).
4. Carefully return the washer to an upright position and remove the carton.
5. Carefully move the washer to within 4 feet (122 cm) of the final location.
6. Remove the following from the back side of the washer:

• 4 bolts
• 4 plastic spacers (including rubber grommets)
• 4 power cord retainers

Save all bolts for future use.

ELECTRICAL REQUIREMENTS

Read these instructions completely and carefully

CIRCUIT – Individual, properly polarized and grounded amp branch circuit fused with 15-amp time-delay fuse or circuit breaker.

POWER SUPPLY – 2-wire, with ground, 120-volt, single-phase, 60-Hz, alternating current.

OUTLET RECEPTACLE – Properly grounded 3-prong receptacle to be located so the power supply cord is accessible when the washer is in an installed position.

GROUNDING REQUIREMENTS

Improper connection of the equipment grounding conductor can result in a risk of electrical shock. Check with a licensed electrician if you are in doubt as to whether the appliance is properly grounded.

1. The washer MUST be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electrical shock by providing a path of least resistance for electrical current.
2. Since your washer is equipped with a power supply cord having an equipment-grounding conductor and a grounding plug, the plug MUST be plugged into an appropriate, copper-wired receptacle that is properly installed and grounded in accordance with all local codes and ordinances or in the absence of local codes, with the National Electrical Codes, ANSI/NFPA 70 (latest edition). If in doubt, call a licensed electrician. DO NOT cut off or alter the grounding prong on the power supply cord. In situations where a two-slot receptacle is present, it is the owner’s responsibility to have a licensed electrician replace it with a properly grounded three-prong grounding-type receptacle.

WATER SUPPLY REQUIREMENTS

Hot and cold water faucets MUST be installed within inches (107 cm) of your washer’s water inlet. The faucets MUST be 3/4” (1.9 cm) garden hose-type so inlet hoses can be connected. Water pressure MUST be between 10 and 120 pounds per square inch. Your water department can advise you of your water pressure. The hot water temperature should be set to deliver water at 120° to 140°F (48°–60°C).

DRAIN REQUIREMENTS

1. Drain capable of eliminating 17 gals (64.3 L) per minute.
2. A standpipe diameter of 1–1/4” (3.18 cm) minimum.
3. The standpipe height above the floor should be:

Minimum height: 24” (61 cm)

Maximum height: 96” (244 cm)

INSTALLING THE WASHER

1. Run some water from the hot and cold faucets to flush the water lines and remove particles that might clog up the inlet hoses and water valve screens.
2. Obtain inlet hoses locally.
3. Ensure there is a rubber washer in the hoses. Reinstall the rubber washer into the hose fitting if it has fallen out during shipment. Carefully connect an inlet hose to the outside “H” outlet of the water valve. Tighten by hand, then tighten another 2/3 turn with pliers. Carefully connect the other inlet hose to the inside “C” outlet of the water valve. Tighten by hand; then tighten another 2/3 turn with pliers. Do not crossthread or over-tighten these connections.

4. Install the screen washers by inserting them into the free ends of the inlet hoses with protruded side facing the faucet.

5. Connect the inlet hose ends to the HOT and COLD water faucets tightly by hand, then tighten another 2/3 turn with pliers. Turn the water on and check for leaks.

6. Carefully move the washer to its final location. Gently rock the washer into position ensuring inlet hoses do not become kinked. It is important not to damage the rubber leveling legs when moving your washer to its final location. Damaged legs can increase washer vibration. It may be helpful to spray window cleaner on the floor to help move your washer into its final position.

7. With the washer in its final position, place a level on top of the washer (if the washer is installed under a counter, the washer should not be able to rock). Adjust the front leveling legs up or down to ensure the washer is resting solid. Turn the lock nuts on each leg up towards the base of the washer and snug with a wrench. If the floor is not level or is damaged, you may have to extend the rear leveling legs.

8. Attach the U-shaped hose guide to the end of the drain hose. Place the hose in a laundry tub or standpipe and secure it with the cable tie provided in the enclosure package.

9. Plug the power cord into a grounded outlet.

10. Turn on the power at the circuit breaker/fuse box.

11. Read the rest of this Owner’s Manual. It contains valuable and helpful information that will save you time and money.

12. Before starting the washer, check to make sure:

• Main power is turned on.

• The washer is plugged in.

• The water faucets are turned on.

• The unit is level and all four leveling legs are firmly on the floor.

• The shipping support hardware is removed and saved.

• The drain hose is properly tied up.

• There are no leaks at the faucet, drain line or washer.

13. Run the washer through a complete cycle. Check for water leaks and proper operation.

14. If your washer does not operate, please review the Before You Call For Service section before calling for service.

15. Place these instructions in a location near the washer for future reference.

Troubleshooting Tips

Before you call for service…

Not draining

Not spinning

Not agitating

• Load is out of balance
  • Redistribute clothes and run drain & spin or rinse & spin.
  • Increase load size if washing small load containing heavy and light items.
• Pump clogged
  • See page 13 on how to clean the Pump Filter.
• Drain hose is kinked or improperly connected
  • Straighten drain hose and make sure washer is not sitting on it.
• Household drain may be clogged
  • Check household plumbing. You may need to call a plumber.
• Drain hose siphoning; drain hose pushed too far down the drain
  • Ensure there is an air gap between hose and drain.

Leaking water

• Door gasket is damaged
  • Check to see if gasket is seated and not torn. Objects left in pockets may cause damage to the washer (nails, screws, pens, pencils).
• Door gasket not damaged
  • Water may drip from the door when the door is opened. This is a normal operation.
  • Carefully wipe off rubber door seal. Sometimes dirt or clothing is left in this seal and can cause a small leak.
• Check back left of washer for water
  • If this area is wet, you have oversudsing condition. Use less detergent.
• Fill hoses or drain hose is improperly connected
  • Make sure hose connections are tight at washer and faucets and make sure end of drain hose is correctly inserted in and secured to drain facility.
• Household drain may be clogged
  • Check household plumbing. You may need to call a plumber.
• Dispenser clogged
  • Powder soap may cause clogs inside the dispenser and cause water to leak out the front of the dispenser. Remove drawer and clean both drawer and inside of dispenser box. Please refer to Cleaning the Washer section.
• Incorrect use of detergent
  • Use HE and correct amount of detergent.
• Dispenser box crack
  • If new installation, check for crack on inside of dispenser box

Clothes too wet

• Load is out of balance
  • Redistribute clothes and run drain & spin or rinse & spin.
  • Increase load size if washing small load containing heavy and light items.
  • The machine will slow the spin speed down to 410 rpm if it has a hard time balancing the load. This speed is normal.
• Pump clogged
  • See page 13 on how to clean the Pump Filter.
• Overloading
  • The dry weight of the load should be less then 16 lb.
• Drain hose is kinked or improperly connected
  • Straighten drain hose and make sure washer is not sitting on it.
• Household drain may be clogged
  • Check household plumbing. You may need to call a plumber.
• Drain hose siphoning; drain hose pushed too far down the drain
  • Ensure there is an air gap between hose and drain.

Incomplete cycle or timer

• Automatic load redistribution
  • Timer adds 3 minutes to cycle for each rebalance. not advancing 11 or 15 rebalances may be done. This is normal operation. Do nothing; the machine will finish the wash cycle.
• Pump clogged
  • See page 13 on how to clean the Pump Filter.
• Drain hose is kinked or improperly connected
  • Straighten drain hose and make sure washer is not sitting on it.
• Household drain may be clogged
  • Check household plumbing. You may need to call a plumber.
• Drain hose siphoning; drain hose pushed too far down the drain
  • Ensure there is an air gap between hose and drain.

Loud or unusual noise;vibration or shaking

• Cabinet moving
  • Washer is designed to move 1/4” to reduce forces transmitted to the floor . This movement is normal.
• All rubber leveling legs are not firmly touching the floor
  • Push and pull on the back right and then back left of your washer to check if it is level. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Your installer should correct this problem.
• Unbalanced load
  • Open door and manually redistribute load. To check machine, run rinse and spin with no load. If normal, unbalance was caused by load.
• Pump clogged
  • See page 13 on how to clean the Pump Filter.

No power/washer not working or dead

• Washer is unplugged
  • Make sure cord is plugged securely into a working outlet.
• Water supply is turned off
  • Turn both hot and cold faucets fully on.
• Circuit breaker/fuse is tripped/blown
  • Check house circuit breakers/fuses. Replace fuses or reset breaker. Washer should have separate outlet.
• Automatic self system checks
  • First time the washer is plugged in, automatic checks occur. It may take up to 20 seconds before you can use your washer. This is normal operation.

Snags, holes, tears, rips or excessive wear

• Overloaded
  • Do not exceed maximum recommended load sizes. See recommended maximum load sizes on page 11.
• Pens, pencils, nails, screws or other objects left in pockets
  • Remove loose items from pockets.
• Pins, snaps, hooks, sharp buttons, belt buckles, zippers and sharp objects left in pockets
  • Fasten snaps, hooks, buttons and zippers.

Control time wrong or changes

• This is normal
  • During spin the washer may need to rebalance the load sometimes to reduce vibrations. When this happens, the estimated time is increased causing time left to increase or jump.

Not enough water

• This is normal
  • Horizontal washers do not require the tub to fill with water like top-load washers.

Washer pauses or has to be restarted, or washer door is locked and will not open

• Pump clogged
  • See page 13 on how to clean the Pump Filter.

Door unlocks or press Start and machine doesn’t operate

• This is normal
  • Front-load washers start up differently than top-load washers, and it takes 30 seconds to check the system. The door will lock and unlock.
• Incorrect operation
  • Simply open and close the door firmly; then press Start.

Water does not enter washer or enters slowly

• Automatic self system checks
  • After Start is pressed, the washer does several system checks. Water will flow 60 seconds after Start is pressed.
• Water supply is turned off
  • Turn on both hot and cold faucets fully. Water valve screens are • Turn off the water source and remove the water connection stopped up hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on.
• Inlet hose screen washers are stopped up
  • Turn off the water source and remove the inlet hoses from the wall faucets. Use a brush or toothpick to clean the screen washers in the end of the hoses. Reconnect the hoses and turn the water back on.

Wrinkling

• Improper sorting
  • Avoid mixing heavy items (like work clothes) with light items (like blouses).
• Overloading
  • Load your washer so clothes have enough room to move freely.
• Incorrect wash cycle
  • Match cycle selection to the type of fabric you are washing (especially for easy care loads).
• Repeated washing in water that is too hot
  • Wash in warm or cold water.

Grayed or yellowed clothes

• Not enough detergent
  • Use correct amount of detergent.
• Not using HE (high-efficiency) detergent
  • Use HE detergent.
• Hard water
  • Use hottest water safe for fabric.
  • Use a water conditioner like Calgon brand or install a water softener.
• Water is not hot enough
  • Make sure water heater is delivering water at 120°-140°F (48°–60°C).
• Detergent is not dissolving
  • Try a liquid detergent.
• Dye transfer
  • Sort clothes by color. If fabric label states wash separately, unstable dyes may be indicated.

Colored spots

• Incorrect use of fabric softener
  • Check fabric softener package for instructions and follow directions for using dispenser.
• Dye transfer
  • Sort whites or lightly colored items from dark colors.
  • Promptly remove wash load from washer.

Water temperature is incorrect

• Water supply is improperly
  • Make sure hoses are connected to correct faucets. connected
• House water heater is not set properly
  • Make sure house water heater is delivering water at 120°–140°F (48°–60°C).

Slight variation in metallic color

• This is normal
  • Due to the metallic properties of paint used for this unique product, slight variations of color may occur due to viewing angles and lighting conditions.

Bad odor inside your washer

• Washer unused for a long time,not using recommended quality of HE detergent or used too much detergent
  • Run a Basket Clean cycle.
  • In the case of strong odor, you may need to run the Basket Clean cycle more than once.
  • Use only the amount of detergent recommended on the detergent container.
  • Use only HE (high-efficiency) detergent.
  • Always remove wet items from the washer promptly after machine stops running.
  • Leave the door slightly open for the water to air dry. Close supervision is necessary if this appliance is used by or near children. Do not allow children to play on, with or inside this or any other appliance.

Detergent leak

• Incorrect placement of detergent insert
  • Make sure detergent insert is properly located and fully seated. Never put detergent above max line.

Improper dispensing of softener or bleach

• Dispenser clogged
  • Monthly clean the dispenser drawer to remove buildup softener or bleach of chemicals.
• Softener or bleach is filled above the max line
  • Make sure to have the correct amount of softener or bleach.
• Softener or bleach cap issue
  • Make sure softener and bleach cap for dispenser are seated or they will not work.