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25
1-877-646-5288
Troubleshooting Guide
PROBLEMS POSSIBLE REASONS & SOLUTIONS
My Ninja Coffee Bar
®
beeped and did not
complete the full brew
that I selected.
Ensure the water reservoir is locked in place and is filled with enough water for the
desired brew.
Check the CLEAN indicator light. If illuminated, run a clean cycle with the appropriate
descaling solution or a white vinegar mixture. See Care & Maintenance section.
Check the Drip Stop indicator light. If illuminated, ensure the brew basket is fully inserted
into the brewer and open the Drip Stop once the vessel is placed under the brew basket.
If the CLEAN cycle was run and the Ninja Coffee Bar is still not completing the brew OR
the CLEAN light is flashing, you may have hard water and a critical amount of calcium
build up.
If the problem persists please call customer service at 1 877 646-5288.
My CLEAN button is
flashing and beeping.
The clock is flashingcln.
The Ninja Coffee Bar senses that there is a critical amount of calcium or mineral deposits
built up in the internal parts of the brewer. Run a clean cycle using a Descaling solution
or a white vinegar solution. Please see the Care & Maintenance section on page 24.
Sediment in my coffee.
If there is sediment at the bottom of the brewed coffee, this may be due to finely ground
coffee in a permanent filter.
To reduce the amount of sediment in the brewed coffee use a slightly coarser grind or use
a paper filter.
Grounds in my coffee.
If there are grounds in your coffee, check to make sure the brew basket did not overflow.
If there are too many grounds in the brew basket, or you are using a fine ground
coffee, the grounds will flow into an overflow channel designed to make sure overflow
is captured in the brew vessel. For best results use medium ground coffee in the
recommended measurements.
Brew Basket dripping
after brew.
Check to see if the Drip Stop toggle is set to the closed, no drip position.
If the Drip Stop is set to the closed, no drip position and the brewer continues to drip, run
a clean cycle or wash the brew basket thoroughly with warm, soapy water.
Paper filter falling
over.
The Ninja Coffee Bar is designed to take a #4 cone filter. Be sure you are using this size
and shape for best results.
Be sure the paper filter is firmly pressed into the brew basket.
Wet the corners of the filter for best results.
If problem persists, try using a permanent filter.
Coffee is not hot
enough.
Your Ninja Coffee Bar System is equipped with a pre-heating function that ensures your
cup of coffee as hot as it possibly can be. After turning your Ninja Coffee Bar on, the
pre-heat notification will illuminate for 3 minutes as it warms up. Once it has warmed up
to temperature the pre-heat notification will turn off indicating it is time to brew.
To brew the hottest possible cup with your Ninja Coffee Bar, keep it plugged in and
powered on at all times to allow the brewing system to remain warm and ready to brew.
Over Ice Brew is not
cold.
The Over Ice Brew is designed to brew hot coffee over ice to lock in the flavor for rich,
smooth iced coffee. Make sure your cup, travel mug, or carafe is filled all the way to the
top with ice cubes.
Weak coffee.
If the coffee tastes weak, try adding more coffee grounds into the brew basket for the next
brew cycle.
If the coffee is still weak after adding more coffee grounds, try Rich Brew to make a
stronger more concentrated cup.
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