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36
BEFORE YOU CALL
Cooktop Problems
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for the element needed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Drip bowls are pitting or rusting. Foods with acids, such as tomatoes, will cause corrosion if allowed to stand in/on
bowls. When cool, remove and wash drip bowls as soon as possible after a spill.
Normal environment - Houses located along sea coasts are exposed to salt air.
Protect bowls as much as possible from direct exposure to salt air.
Drip bowls have changing or
distorting colors.
Bottom of cookware extends beyond surface element and touches cooktop surface.
This can cause high enough temperatures to discolor drip bowls. DO NOT use
cookware of this type. Pan sizes should match the size of the element. Replacement
drip bowls may be purchased from your appliance dealer.
Self Clean Problems
Self clean does not work. Oven control not set properly. See “Self Clean” on page 26.
Oven racks discolored or do not
slide easily.
Oven racks left in oven cavity during self clean. Remove oven racks from oven cavity
before starting a self-clean cycle. Clean by using a mild abrasive cleaner following
manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
Soil not completely removed after
self clean.
Self clean was interrupted. Review instructions on “Self Clean” on page 26.
Excessive spills on oven bottom. Remove excessive spills before starting self clean.
Failure to clean soil from the oven frame, the door liner outside the oven door gasket,
and the small area at the front center of the oven bottom. These areas are not in the
self-cleaning area, but get hot enough to burn on residue. Clean these areas before
starting the self-cleaning cycle. Burned-on residue can be cleaned with a stiff nylon
brush and water or a nylon scrubber. Be careful not to damage the oven gasket.
If self clean is performing poorly, perform the following check: Press boil and then
press UP button: HI should be on the display. Place your hand near the handle on the
oven door. Between the door and the control panel you should feel a rush of air on
your hand. If so, your unit is functioning properly and you have had a power failure in
your home. If no air rush happens, call a service technician to replace your cooling
fan.
Other Problems
Appliance is not level. Be sure the floor is level, strong, and stable enough to adequately support the range.
If the floor is sagging or sloping, contact a carpenter to correct the situation.
Poor installation. Place the oven rack in the center of the oven. Place a level on the
oven rack. Adjust the leveling legs at the base of the appliance until the rack is level.
Kitchen cabinet alignment may make range appear not level. Be sure cabinets are
square and have sufficient room for appliance clearance.
Problem Cause / Solution
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