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12
* depending on model
If you have any further problems or queries please contact the Customer
Relations Helpline - see details at the end of this leaflet.
Problems Possible causes Solutions
Water runs through
the holes of the steam
head.
There is condensation in
the hose.
Never use the steamer in the horizontal
position. Hold the hose vertically
outstretched and wait for the condensed
water to return to the steamer.
The steamer takes
a long time to heat
and/or ejects white
particles.
Your steamer has a build-
up of scale because it
has not been descaled
regularly.
Follow the «easy descaling» process
The Press & Steam
accessory is crooked.
The Press & Steam
accessory has not been
assembled properly.
Reassemble the Press & Steam accessory
inside the integrated hanger.
Make sure it is properly hooked in place by
following the instructions.
The Press & Steam
accessory has not been
rolled properly.
Make sure the Press & Steam accessory
is always dry then rolled with care when
stored. Do not crease it for storage.
The Press & Steam
accessory detaches
while in use.
The Press & Steam
accessory was not locked
correctly in the hook.
Make sure the Press & Steam accessory
handle is firmly locked in the hook. It should
not be moving horizontally or vertically.
Make sure the 4 segments of the pole are
fully extended and that the 3 clips are firmly
locked.
The hose makes a
gurgling noise.
You are using the steam
head in a position close
to the ground and some
condensation occurs in
the hose.
Raise the hose frequently during use
and adjust the pole to its maximum
height in order to avoid the formation of
condensation.
Water is overflowing
from water tank.
You are using the steam
head in a position close
to the ground and some
condensation occurs in
the hose.
Raise the hose frequently during use
and adjust the pole to its maximum
height in order to avoid the formation of
condensation.
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