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12
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON MACHINE
If you have a question about your Dyson machine, call the Dyson
Helpline with your serial number and details of where and when you
bought the machine.
Most questions can be solved over the phone by one of our Dyson
Helpline staff.
If your Dyson machine needs service, call the Dyson Helpline so we
can discuss the available options. If your Dyson machine is under
warranty, and it is a covered repair, it will be repaired at no cost.
Your serial number can be found on your rating plate which is on the
main body of the machine behind the clear bin.
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please
register as a Dyson machine owner. There are three ways to do this:
• Online at www.dyson.com
• Telephone the Dyson Helpline, at 1-855-533-1098.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson machine in the event of an
insurance loss, and enable us to contact you if necessary.
2 YEAR LIMITED WARRANTY
TERMS AND CONDITIONS OF THE DYSON 2 YEAR
LIMITED WARRANTY
WHAT IS COVERED
Your Dyson machine is warranted against original defects in materials
and workmanship for a period of 2 years from the date of purchase,
when used for normal domestic purposes in accordance with the
Dyson Operating Manual. Please retain your proof of purchase.
If you do not have your proof of purchase, your warranty will start
90 days after the date of manufacture, according to Dyson’s records.
This warranty provides, at no extra cost to you, all labor and parts
necessary to ensure your machine is in proper operating condition
during the warranty period. The replacement of any part of your
machine under warranty will not extend the period of warranty.
Any parts which are returned to Dyson will become the property
of Dyson. Please call the Dyson Helpline at 1-855-533-1098 for
more information.
This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson shall not be liable for costs, damages or repairs incurred as a
result of, due to, or from:
• Purchases of machines from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack
of maintenance or use not in accordance with the Dyson
Operating Manual.
• Use of the machine other than for normal domestic purposes within
the United States, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or
recommended by Dyson.
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your machine or washing of the filter.
• Normal wear and tear, including normal wearing parts, such as clear
bin, filter, brush bar, and power cord (or where external damage
or abuse is diagnosed), carpet or floor damage due to use not in
accordance with the Dyson Operating Manual or failure to turn the
brush bar off when necessary.
• Reduction in battery discharge time due to battery age or use (where
applicable).
• Damage as a result of use not in accordance with the rating plate.
• Use of this machine on rubble, ash, plaster, drywall, liquids, or
wet surfaces.
• Additionally, this limited warranty does not apply to any machine that
has had the serial number altered or removed.
WARRANTY LIMITATIONS AND EXCLUSIONS
• Any implied warranties relating to your machine including but not
limited to warranty of merchantability or warranty of fitness for a
particular purpose, are limited to the duration of this warranty.
This limitation is not allowed by some States and so this limitation may
not apply to you.
• Your remedy for breach of this warranty is limited to the warranty
service described below. Dyson will not be liable for any
consequential damages or incidental damages you may incur in
connection with your purchase and use of your machine.
This limitation is not allowed by some States and so this limitation may
not apply to you.
• This limited warranty gives you specific legal rights. You may also
have other rights which vary by State.
• This limited warranty is not transferable.
WARRANTY SERVICE
• Please fill out and return the Warranty Form, or register online at
www.dyson.com
• Before service can take place, the terms of the warranty require that
you contact the Dyson Helpline with your model name/number, serial
number, date and place of purchase.
• Please keep your purchase receipt in a safe place to ensure you have
this information.
• All work will be coordinated by Dyson or its authorized agents.
• Any replaced defective parts will become the property of Dyson.
• Service under this warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson
Helpline at 1-855-533-1098. Most issues can be rectified over the
telephone by our trained Customer Care staff.
IMPORTANT DATA PROTECTION INFORMATION
• If you chose to receive communications from us, your details will be
held by Dyson or others on behalf of Dyson so that we can assist you
more quickly with our Dyson Helpline. From time to time, Dyson may
send you special offers and news of our latest innovations. Check the
box on the Warranty Form within the Dyson Operating Manual or
refrain from opting-in online or via the Dyson Helpline if you do not
wish to receive marketing or promotional information from Dyson.
• For more information about our data collection practices, please refer
to the Dyson privacy policy at www.dyson.com/privacy
CONFORMITY INFORMATION
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
– Reorient or relocate the receiving antenna.
– Increase the separation between the equipment and receiver.
– Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
– Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
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