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Cadillac CT6 Owner Manual (GMNA-Localizing-U.S./Canada-12533370) -
2019 - crc - 1/23/19
CUSTOMER INFORMATION 401
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . . . 401
Customer Assistance Offices . . . . 403
Customer Assistance for Text
Telephone (TTY) Users . . . . . . . . . 403
Online Owner Center . . . . . . . . . . . . . 404
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . . . . . . 404
Roadside Ser vice . . . . . . . . . . . . . . . . . 405
Scheduling Ser vice
Appointments . . . . . . . . . . . . . . . . . . . 407
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . . . 407
Collision Damage Repair . . . . . . . . . 408
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . . 410
Radio Frequency Statement . . . . . 411
Reporting Safety Defects
Reporting Safety Defects to the
United States Government . . . . . 411
Reporting Safety Defects to the
Canadian Government . . . . . . . . . 411
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 412
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
Event Data Recorders . . . . . . . . . . . . 412
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413
Infotainment System . . . . . . . . . . . . . 413
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or ser vice departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without
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