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Page:
16
User Manual:
Troubleshooting
Warning! Only authorised technicians can carry out repairs.
Before contacting our customer service team, please refer to the table below to see if your fault can be
xed by yourself. Should a service technician visit be arranged and its found there are no faults with the
appliance, a call out charge will apply.
Note: If the above steps don’t resolve your issue or you cannot resolve the fault by yourself:
→ Press the “On/O” button,
→ Switch o the appliance at the power outlet and remove the plug,
→ Call our customer service team.
Problem Solution
Washing Machine
won’t start-up
→ Check that the mains plug is inserted and switched on at the power point.
→ Check that the door is closed securely.
→ Check that the relevant fuse hasn’t blown.
→ Check that the On/O button has been pressed.
→ Check that the water supply tap has been opened.
Door won’t open
→ The machine’s safety protection is working. Disconnect the power and recon-
nect the power.
Heating fault
→ The NTC is damaged and/or the heating pipe is aging. You should be able to
wash the clothes normally however without the water heating. Please contact
our customer service team.
Water is leaking
→ The drainage waste pipe may be blocked.
→ Check and fasten all water connection pipes.
→ Inlet or Outlet hoses may be damaged. Check.
Water is overowing from
the base of the machine
→ Check that the inlet pipes are connected rmly at the rear of the machine.
→ Check that the outlet hose hasn’t been damaged.
Display isn’t lighting up
→ Check that the power isn’t disconnected.
→ PC board may have issues. Please contact our customer service team.
Detergent residues remain
in the detergent drawer
→ Ensure you are using a correct amount of detergent.
→ Follow the cleaning steps to remove any damp residual detergent from the
drawer.
Washing results
aren’t to expectations
→ Ensure you are using a sucient amount of detergent.
→ Ensure the correct quantity of clothes are being used depending on the wash
program selected.
→ Ensure you are using the correct wash program to suit the clothing and level
of dirtiness.
→ Try using an alternative detergent.
Washing machine is
making an abnormal
noise or vibrating
→ Ensure the washing machine is level.
→ Ensure that all transportation bolts have been removed.
→ Ensure the appliance has been installed on a solid and level oor.
→ Ensure that all legs are making contact with the oor and adjust as required.
→ Follow the Drain Pump cleaning procedure and ensure there are no foreign
objects.
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