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23
Ice and Water
PROBLEM POSSIBLE CAUSES SOLUTIONS
The ice maker is not
producing ice or is not
producing enough ice
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on
Connect refrigerator to water supply and turn water shut-
off valve fully open.
There is a kink in the water source line A kink in the line can reduce water flow. Straighten
the water source line.
The ice maker is not turned on Make sure the ice maker is ON. See “Ice Maker.”
The refrigerator has just been installed Wait 24 hours after ice maker installation for ice production
to begin. Wait 3 days for full ice production.
The refrigerator door is
not closed completely
Close the door firmly. If it does not close completely,
see “The doors will not close completely.”
A large amount of ice was
recently removed
Allow 24 hours for ice maker to produce more ice.
An ice cube is jammed in the
ice maker ejector arm
Remove ice from the ejector arm with a plastic utensil.
NOTE: On some models, press the lever which opens
the ice maker door to access the ejector arm.
A water filter is installed
on the refrigerator
Remove the water filter and operate the ice maker. If ice volume
improves, then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure.
See “Water Supply Requirements.”
The ice cubes are
hollow or small
NOTE: This is an indication
of low water pressure.
The water shut-off valve
is not fully open
Turn the water shut-off valve fully open.
There is a kink in the water source line A kink in the line can reduce water flow. Straighten
the water source line.
A water filter is installed on the
refrigerator
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
A reverse osmosis water filtration
system is connected to your cold
water supply
This can decrease water pressure.
See “Water Supply Requirements.”
Questions remain regarding
water pressure
Call a licensed, qualified plumber.
Off-taste, odor or gray color
in the ice or water
Recently installed or replaced
plumbing connections (New plumbing
connections can cause discolored
or off-flavored ice and water.)
Discard the ice and wash the ice storage bin. Flush the water
system with 4 gal. (15 L) of water. Allow 24 hours for the
ice maker to make new ice, and discard the first 3 batches
of ice produced.
The ice has been stored too long Discard ice. Wash ice storage bin. Allow 24 hours for ice maker
to make new ice.
The water has been stored too long Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Odor from stored food has
transferred to the ice
Use airtight, moisture proof packaging to store food.
There are minerals (such as sulfur)
in the water
A water filter may need to be installed to remove the minerals.
There is a water filter installed
on the refrigerator
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See “Water Dispenser” for water filter flushing instructions.
The water filter needs to be replaced Replace the disposable water filter at least every 6 months
or when indicated. See “Water Filtration System.”
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