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Problem
Check
Explanation and Action
Cannot make ice
Water in the tank
stays at the
same level
1
Has enough time passed after installation?
It takes 4 to 5 hours for the refrigerator to cool, and 24 hours
or more in summer to make ice.
2
Has food, the ice server, or another object
been left in the ice storage box?
Also, has the ice been leveled?
Remove food or other objects from the ice storage box. The
ice storage box is judged to be full of ice. Also, spread the
ice out flat all the way to the front.
2
Is the ice making setting for the ice
making compartment set to “STOP ICE”?
Set the ice making compartment's setting to .
Page 12
5
Is the water supply pipe installed correctly
in the tank holder area?
Remove any foreign objects creating gaps and install the pipe
so that it is not loose.
Page 18
6
Are the water supply pump and tank pipe
installed correctly onto the water tank?
Check that they are correctly installed. In particular, ensure
that the opening of the tank pipe inside the tank is installed
firmly to the tank.
Page 18
Automatic Ice Making
Troubleshooting
(Continued)
Water tank
or water supply
pipe freezes
1
Are the water supply pipe and water tank
installed to the refrigerator without any
gaps?
Additionally, is the tank pipe installed to the
water tank without any internal gaps?
Check the installation around the water tank. If there are gaps,
the cold air may escape and water may freeze.
Page 18
Ice is small or
joined together
1
Has ice been stored inside the ice storage
box for a long time?
Ice stored inside the ice storage box for a long time may
shrink or join together (due to a phenomenon called
sublimation).
When not using ice, it is recommended that you remove the
water and stop the ice making.
24
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