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15
Motor seems to run
too much
■ Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than you’re
used to, because the compressor and fans operate at lower speeds that are more energyefficient.
This is normal.
NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added,
the doors are opened often, or if a door has been left open.
Refrigerator seems noisy The compressor in your new refrigerator regulates temperature more efficiently and uses less energy
than older models. During various stages of operation, you may hear normal operating sounds that
are unfamiliar.
The following noises are normal:
■ Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
■ Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during
normal operation.
■ Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
Rattling may also come from items placed on top of the refrigerator.
■ Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into the
drain pan.
■ Sizzling - Heard when water drips onto the heater during the defrost cycle.
Temperature is too warm ■ New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment
(refrigerator or freezer) more quickly.
■ Doors are opened often or not closed completely - This allows warm air to enter the refrigerator.
Minimize door openings, keep the doors fully closed, and make sure both doors are properly
sealed.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
■ Large amount of warm food recently added - Allow several hours for the refrigerator to return to
its normal temperature.
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a colder
setting. Check the temperature again in 24 hours.
Temperature is too cold
■ Controls are not set correctly for the surrounding conditions - Adjust the controls to a warmer
setting. Check the temperature again in 24 hours.
■ Top refrigerator shelf is colder than lower shelves - On some models, air from the freezer enters
the refrigerator compartment through vents near the top refrigerator shelf. As a result, the top
shelf can be slightly colder than lower shelves.
■ Air vents are blocked - Remove items that are immediately in front of the vents.
Interior moisture buildup NOTE: Some moisture buildup is normal. Clean with a soft dry cloth.
■ Room is humid - A humid environment contributes to moisture buildup. Only use the refrigerator in
an indoor location, with as little humidity as possible.
■ Doors are opened often or not closed completely - This allows humid air to enter the refrigerator.
Minimize door openings, keep the doors fully closed, and make sure both doors are properly
sealed.
Interior lights do not work
■ Doors have been open for an extended period of time - Close the doors to reset the lights.
■ Light bulb is loose in the socket or has burned out - On models with incandescent interior light
bulbs, tighten or replace the bulb. See “Lights.”
NOTE: On models with LED lights, call for assistance or service if the interior lights do not illuminate
when either door is opened. See either the front cover or the Warranty for contact information.
GENERAL OPERATION Possible Causes and/or Recommended Solutions
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