Turning the dial to 0 stops cooling in both compartments—fresh food and freezer. It does not shut off power to the refrigerator.
Temperature Control Dial (on some models)

Shelf supports at various levels allow you to custom-space your shelves. Not all features are on all models.
Half-Width Shelves


Full-Width Shelves


Spillproof Shelves (on some models)
Step Shelf
To remove the step shelf:
To replace the step shelf:
Not all features are on all models.
Fruit and Vegetable Drawers: Excess water that may accumulate in the bottom of the drawers should be emptied and the drawers wiped dry.
Snacks Drawer: The snacks drawer can be moved to the most useful location for your family’s needs.Adjustable Humidity Drawer (on some models)
Drawer and Cover Removal
Full-Width Drawer with Plastic Cover
Twin Drawer Shelf
To remove:
To replace:
A newly-installed refrigerator may take 12 to 24 hours to begin making ice.
Automatic Icemaker (on some models)
Icemaker Accessory Kit

Newer refrigerators sound different from older refrigerators. Modern refrigerators have more features and use newer technology.
Do you hear what I hear? These sounds are normal.





Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service.
| Problem | Possible Causes | What To Do |
| Refrigerator does not operate |
Refrigerator in defrost cycle Temperature control dial In 0 position Refrigerator is unplugged The fuse is blown/circuit breaker is tripped. |
Wait about 30 minutes for defrost cycle to end. Move the temperature control dial to a temperature in 0 position. setting.. Push the plug completely into the outlet. Replace fuse or reset the breaker. |
| Vibration or rattling (slight vibration is normal) | Roller screws or leveling legs need adjusting. | See Rollers and Leveling Legs. |
| Fresh food or freezer compartment too warm |
Temperature control dial not set cold enough Warm weather or frequent door openings. Door left open. Package blocking air duct in freezer compartment. |
See Rollers and Leveling Legs. See About the temperature control dial Set the temperature control dial one step colder. See About the temperature control dial. Check to see if package is holding door open. Check to see if package is blocking air duct in freezer compartment |
| Motor operates for long periods or cycles on and off frequently. (Modern refrigerators with more storage space and a larger space and a larger freezer require more operating time. They start and stop often to maintain even temperatures.) |
Normal when refrigerator is first plugged in. Often occurs when large amounts of food are placed in refrigerator Door left open Hot weather or frequent door openings. Temperature control dial set at the coldest setting Grille and condenser need cleaning. |
Wait 24 hours for the refrigerator to completely cool down. This is normal. Check to see if package is holding door open. This is normal See About the temperature control dial. See Care and cleaning |
| Frost or ice crystals on frozen food (frost within package is normal) |
Door left open. Too frequent or too long door openings. |
Check to see if package is holding door open. |
| Automatic icemaker does not work (on some models) |
Icemaker is not on Water supply turned off or not connected. Freezer compartment too warm. Piled up cubes in the storage bin cause the icemaker to shut off. |
Move the feeler arm to the ON (down) position. See Installing the water line. Wait 24 hours for the refrigerator to completely cool down. Level cubes by hand. |
| Frequent “buzzing” sound | Icemaker is on but the water supply to the refrigerator has not been connected. | Move the feeler arm to the STOP (up) position. Keeping it on will damage the water valve. |
| Cubes too small | Water shutoff valve connecting refrigerator to water line may be clogged. | Call the plumber to clear the valve. |
| Slow ice cube freezing |
Door left open Temperature control dial not set cold enough. |
Check to see if package is holding door open See About the temperature control dial. |
| Ice cubes have odor/taste |
Ice storage bin needs cleaning Food transmitting odor/taste to ice cubes Interior of refrigerator needs cleaning. |
Empty and wash bin. Discard old cubes. Wrap foods well. See Care and cleaning |
| Moisture forms on cabinet surface between the doors | Not unusual during periods of high humidity | Wipe surface dry and reset temperature control dial one setting colder. |
| Moisture collects inside (in humid weather, air carries moisture into refrigerator when doors are opened) | Too frequent or too long door openings. | |
| Refrigerator has odor |
Foods transmitting odor to refrigerator. Interior needs cleaning |
Foods with strong odors should be tightly wrapped. Keep an open box of baking soda in the refrigerator; replace every three months. See Care and cleaning |
Reference file: GE Hotpoint HTR17BBSALCC 16.6 Cu. Ft. Top-Freezer Refrigerator
Additionally, the document applies to other GE - General Electric models: TR17BBS, HTS17BBS, HTS17BCS, HTS17GBS, HTR17DBS, HTR16BBSALCC, HTR18BBSALCC