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Possible Cause and ResolutionSymptom
– Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC from your device and try again.
• Switch automatic phonebook download off. See Settings (page 438).
I cannot connect my cell phone.
Text messaging does not work. – You did not switch on text message notifications.
• Switch text message notifications on. See Phone (page 420).
– Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
– Device message sharing is not enabled.
• Check the permissions on your device to ensure text message sharing is enabled.
– Incompatible cell phone.
• Check the compatibility of your cell phone on our website.
I cannot hear text messages.
449
MKZ (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First-Printing
SYNC™ 3
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