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Possible Cause and ResolutionSymptom
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
• Install the latest cell phone firmware.
• Delete your device from system and delete SYNC
from your device and try again.
• Switch automatic phonebook download off. See
Settings (page 454).
I cannot connect my cell
phone.
– Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
– Cell phone malfunction.
• Switch your cell phone off, reset it and try again.
Text messaging does not
work.
I cannot hear text messages. – Incompatible cell phone.
• Check the compatibility of your cell phone on our
website.
Navigation (If Equipped)
Possible Cause and ResolutionSymptom
I cannot enter a street name
when I am abroad.
– Incorrect entry method.
• Enter the street name with the country.
The system does not recog-
nize coordinates.
– You are using the wrong coordinates format.
• Use the format ##. #####, ##. ##### (for N/S ,
E/W). Add a minus before coordinates if the
direction is West and keep a positive value if the
direction is East, for example 12.5412 means East
and -12.5412 means West.
461
Explorer (CTW) Canada/United States of America, enUSA, Edition date: 201902, First-Printing
SYNC™ 3
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