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26
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE SOLUTION
NOISE
High pitch “jet engine”
noise.
A certain amount of motor whine is normal
during the spin cycle.
Rattling and clanking noise. Foreign objects such as coins or safety pins
may be in drum or pump.
Stop washer and check drum. If noise continues after washer is restarted, objects
may be in pump. Call a Sears or other qualifi ed service dealer.
Belt buckles and metal fasteners are hitting
wash drum.
To prevent unnecessary noise and damage to drum, fasten fasteners and turn
items inside out.
Thumping sound. Heavy wash loads may produce a thumping sound.
This is usually normal. If sound continues, washer is
probably out of balance.
Stop washer and redistribute wash load.
Vibrating noise. Washer is not resting fi rmly on fl oor. Move washer so it rests fi rmly on fl oor. Adjust leveling legs. See INSTALLATION
INSTRUCTIONS for details.
Shipping bolts and foam block have not been
removed during installation.
See INSTALLATION INSTRUCTIONS for removing shipping bolts and foam
block.
Wash load unevenly distributed in drum. Stop washer and rearrange wash load.
OPERATING
Washer does not start. Electrical power cord may not be plugged in
or connection may be loose.
Make sure plug fi ts tightly in wall outlet.
House fuse blown, circuit breaker tripped, or a
power outage has occurred.
Reset circuit breaker or replace fuse. Do not increase fuse capacity. If problem
is a circuit overload, have it corrected by a qualifi ed electrician. If problem is a
power outage, call local electric company.
Water supply faucets are not turned on. Turn on water supply faucets.
Motor is overheated. Washer motor will stop if
it becomes overheated.
It will automatically restart after a cool down period of up to 30 minutes (if
washer has not been manually turned off ).
Washer door is not completely closed. Close door completely.
Washer won’t spin. Load is too small. Add 1 or 2 similar items to help balance the load.
Residue left in drum. Heavily soiled items. Wipe drum with a nonabrasive household cleanser, then rinse. Shake or brush
excess dirt and sand from items before washing
SHOWN IN LED DISPLAY
“Check the tap”
No or slow water fi ll
Water inlet hoses are not installed. Install Hot and Cold water hoses and turn on Hot and Cold water supply valves.
Water supply valves are not turned on. Turn on Hot and Cold water supply valves.
Water supply is not adequate in installation. Test water pressure at another faucet in the house. Water pressure must be at
least 30 psi (260 kPa).
Water is being used elsewhere in the house. Avoid running water elsewhere while washer is fi lling.
Water inlet hoses are kinked. Straighten hoses.
Water inlet screens are clogged. Remove hoses and clean sediment from screens.
“
Check drain filter”
Washer experiencing drain
problems during cycle
Drain pipe blocked. Unclog drain pipe.
Pump fi lter clogged. See Care and Cleaning for pump fi lter cleaning instructions.
“
Check the door”
Washer door is open or not
closed completely
Close door completely.
“
Water safety alert”
Washer not maintaining
water level
Drain pipe position too low and water siphon-
ing out drain hose.
Drain pipe height must be minimum 24” above bottom of unit. Refer to
Instal-
lation Instructions
for correct drain pipe installation requirements and adjust
accordingly
If drain pipe height is adequate, error de-
tected can only be resolved by calling service
technician.
Close all water supply faucets and call a Sears or other qualifi ed service dealer.
“
Detergent overdosing”
Too many suds detected
An excessive amount of detergent has been
added, causing extra suds; additional rinsing
has not corrected the issue.
Use less detergent. Verify detergent is fi t for use in front load washers. Look for
this symbol on the detergent label:
.
Service Prevention Checklist
Solutions to Common Problems
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