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15EN
7 Frequently
asked questions
(FAQ)
Why is there no response when I use the
camcorder?
The camcorder is in power-off mode. Turn
on the camcorder (see 'Get started' >
'Turn on').
The built-in battery may be drained.
Charge the battery (see 'Get started' >
'Charge the built-in battery').
Why is [Memory full!] displayed when I try to
record?
Ensure that the Micro SD card has been
inserted correctly (see 'Get started' >
'Load the Micro SD card').
The memory is used up. Save your video/
pictures to a computer (see 'Use more of
your camcorder' > 'Transfer video/pictures
camcorder or clear the memory.
Why do I have no access to folders on the
camcorder from my computer?
Ensure that the USB connection is correct.
The camcorder turns off automatically
15 minutes after it is connected to a
computer. You can press
to turn it on
again.
Why do my video/pictures look blurry?
Hold the camcorder steady in your hands
during shooting.
During video capture, do not move the
camcorder too fast.
Use a tripod (not supplied) if necessary.
Why do my video/pictures look distorted on a
TV screen?
Select the correct TV system.
How do I charge the camcorder?
You can charge the camcorder via the USB
pop-out connector. When you connect
it to your PC/laptop it will automatically
charge. You can also plug the camcorder via
the pop-out USB into a USB charger.
How long do I have to charge the camcorder?
usage. The camcorder charge time when
connected to your PC/laptop is 3 hours.
When you charge it via USB adaptor, the
charge time is 2 hours.
How do I fast-forward or rewind on the
camcorder?
You can fast-forward during play of a
movie by pressing the right-button for 2
seconds. You can rewind during play of a
movie by pressing the left-button for 2
seconds.
Camcorder stopped responding?
In the unlikely event that your camcorder
stops responding, you can manually reset
it. The reset button is located under the
HDMI cover. There you see a small opening
above the HDMI connection. Please use
a small prying object (like a pen) to insert
and press gently for resetting. After you
have reset the camcorder, please turn on
the camcorder again, and set-up will start
again.
Why does the camcorder sometimes not
record the right color?
To record both indoors and outdoors,
and not having to change any settings,
the camcorder has an automatic white-
balance correction. This enables you to
record both indoors and outdoors where
the amount of light in the environment
changes. If you move fast from outdoors to
indoors, the camcorder might need some
time to correct that, and in extreme cases
the colors might seem a bit unnatural.
However, after a few seconds this will be
corrected automatically by the camcorder.
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