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Consumer SupportTroubleshooting TipsOperating InstructionsSafety Instructions
15
Before you call for service… GEAppliances.com
Problem Possible Causes What To Do
Dishes don’t dry Lowinletwater • Make sure inlet water temperature is at least 120°F.
temperature
• Select HEATED DRY.
• Use HOT START and ADDED HEAT options.
• Select a higher cycle, such as POTS & PANS or HEAVY WASH.
Rinse agent dispenser • Check the rinse agent dispenser and fill as required.
is empty
Dishes and flatware Inlet water temperature • Raise the water heater temperature to 120°F.
not clean
is below 120°F.
• Use HOT START, POTS & PANS or HEAVY WASH and HI TEMP WASH.
Too little detergent • See Using the dishwasher section, refer to Proper Use of Detergent for
detergent recommendations.
Old or damp powdered • See Using the dishwasher section, refer to Proper Use of Detergent for
detergent detergent recommendations.
Water pressure is • Turn on a faucet. Is water coming out more slowly than usual? If so,
temporarily low wait until pressure is normal before using your dishwasher.
Improper rack loading • Make sure large dishware does not block detergent dispenser or wash arm.
Spots and filming • Use Cascade Crystal Clear® rinse agents to remove spots and prevent
on glasses and new film buildup.
flatware • To remove stubborn spots and pre-existing film from glassware:
1 Remove all metal utensils from the dishwasher.
2 Do not add detergent.
3 Select the longest cycle.
4 Start the dishwasher and allow to run for 18 to 22 minutes.
Dishwasher will now be in the main wash.
5 Open the door and pour 2 cups (500 ml) of white vinegar into the
bottom of the dishwasher.
6 Close the door and allow to complete the cycle. If vinegar rinse
doesn’t work: Repeat as above, except use 1/4 cup (60 ml) of citric
acid crystals instead of vinegar.
Cloudiness on Combination of soft • This is called etching and is permanent. To prevent this from
glassware water and too much happening, use less detergent if you have soft water. Wash glassware in
detergent the shortest cycle that will get it clean.
Water temperature • Lower the water heater temperature.
entering the dishwasher
exceeds 150°F.
Detergent cup lid Dial is not in the OFF • Turn the Timer Dial to OFF.
won’t latch position
Detergent left in Dishes are blocking the • Reposition the dishes.
dispenser cups detergent cups
Steam This is normal • Steam comes through the vent by the door latch during drying and
when water is being pumped out.
Black or gray Aluminum utensils have • Remove marks with a mild, abrasive cleaner.
marks on dishes rubbed against dishes
Control panel lights Time too long between • Each pad must be touched within 30 seconds of the others. To relight,
go off when you are touching or selecting touch any pad again or unlatch and relatch the door.
setting controls pads
Control panel Door latch may not • Call for service.
responded to inputs be properly seated
but dishwasher never
filled with water
Extremely hard water
Low inlet water
temperature
Overloading the
dishwasher
Improper loading
Old or damp powder
detergent
Rinse agent dispenser
empty
Too little detergent
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