Loading ...
Loading ...
Loading ...
19
LODGING A WARRANTY CLAIM:
Should you experience any issues with your product, please follow these
steps to lodge a warranty claim:
1. Contact your local Vitality 4 Life Service Centre with the following
details:
- Your warranty details including name, email and phone number
- Product name and model number
- Product serial number, found on the rating label of the product
- Explanation of how the damage occurred
- Photosofthedamageorissueishighlybenecialtoexpeditingyour
claim
2. Vitality 4 Life will assess your claim and respond within 24-48 hours.
3. In the event the product is required to be sent to the Service Centre,
the customer is liable for all packing, freight and insurance costs
for transit of the product to Vitality 4 Life. Subject to the applicable
consumer laws in your jurisdiction.
4. Iftheproduct,oroneofitsparts,qualiesforreplacementorservice
within the 30-Day period after date of purchase, Vitality 4 Life will
arrange the shipping at no cost to you.
5. Any product sent to a Vitality 4 Life Service Centre must include a
Return Authorization Form. Failure to include this form may result in
the product being rejected from our warehouse or a delayed service
time.
6. Vitality 4 Life will contact you with a quote prior to undertaking any
service work outside of the warranty coverage.
7. Typical turn-around times to address warranty claims can be between
10-14 business days, plus shipping, depending on location and type of
damage or warranty claim.
TERMS OF PRODUCT WARRANTY COVERAGE
Vitality 4 Life provides the Product Warranty coverage as further described
below and limited to the terms and conditions hereof:
1. If the PRODUCT NAME exhibits a defect while in normal domestic
use, within the warranty period; we will, at our option, either repair
or replace the PRODUCT NAME or defective part free of charge. The
product must be delivered by insured mail, in proper packaging to your
Service Centre as indicated on the back of the manual as a condition to
any warranty service obligation.
2. In the event that the warranty period for a product has expired, or if a
Product does not qualify for warranty service, repair or replacement,
consumers may still buy replacement parts or have products repaired
by one of Vitality 4 Life’s Service Centres. Please contact Vitality 4 Life
for further information.
3. Do not send the product back to the Service Centre without a Return
Authorization Form.
4. In no event shall our liability exceed the retail value of the product.
We make no warranty with respect to parts, from a source other than
Vitality 4 Life.
5. In the event that warranty parts or products are provided, the customer
must cover the related shipping costs to receive goods.
6. All exchanged or substitute parts and products replaced under
warranty service will become the property of Vitality 4 Life. Repaired or
replaced products or parts thereof will be warranted by Vitality 4 Life
for the balance of the original warranty period.
7. (Australia only) Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
WARRANTY DOES NOT COVER
1. Damage, accidental or otherwise, to the Product, not caused by direct
defect in factory workmanship or materials.
2. Damage due to abuse, mishandling, alteration, misuse, commercial
service, tampering, accident, failure to follow care, operating and
handling provisions indicated in the instructions.
3. Damage caused by parts or service not authorized or performed by
Vitality 4 Life.
4. ‘Normal’ wear and tear that naturally and inevitably occurs as a result
of normal use or aging.
5. Some states do not allow the exclusion or limitation of incidental or
consequential damages. Therefore, the above limitations may not apply
to you in the case of damage in shipment. If your PRODUCT NAME was
damaged in shipment: Immediately report this type of damage to the
parcelcarrierandhavethemleaninspectionreporttocontactthe
distributor from whom you purchased the PRODUCT NAME for further
instructions.
6. Youhaverightsandbenetsundertheconsumerlawsinyour
jurisdiction.Withoutdetractingfromtheserightsorbenets,Vitality
4 Life excludes all liability in respect of this product for any other loss
which is not reasonably foreseeable from a failure of this product,
which may include liability for negligence, loss of expenditure
associated with the product and loss of enjoyment.
Atlas Pro Whole Slow Juicer
Warranty Period: Lifetime on Motor & 5 Years on Parts (Domestic) | 1 Year Commercial
Vitality 4 Life is the global distributor and warranty provider of BioChef.
Warranty registration and claims are handled by your local Vitality 4 Life Support Centre,
details on page 80.
Please register your warranty online at warranty.vitality4life.com within 30 days
of purchase.
Loading ...